AutoNation Chrysler Dodge Jeep Ram Katy

My experience was terrible and very dissatisfied I went here to buy a vehicle. I waited too long. I was told to send my documents needed for approval. The next day the salesman Carlos Paredes text me I went here to buy a vehicle. I waited too long. I was told to send my documents needed for approval. The next day the salesman Carlos Paredes text me and stated we have everything approved, so go ahead and add the insurance on the vehicle,come sign the paperwork and pick up your vehicle. I drove 2 hrs to this dealership and waited over an hour on the new finance person. Robert the finance person states "I'm sorry but we submitted information to bank for the wrong vehicle so we will have to resend your application tomorrow because the bank is closed. This was the worst experience at any dealership that I have ever had in my entire life. The salesman disappeared and never bothered to apologize or call to give me any update. I have took my business elsewhere and bought a brand new SUV with no problem and a smooth process. Everything my new salesman stated to me it was done. This is how you should treat your customers. More

Excellent Customer services It was amazing get my truck with Carlos Paredes, it was smooth and quick, I have so much thanks to Angel In finance he make my deal right in the terms It was amazing get my truck with Carlos Paredes, it was smooth and quick, I have so much thanks to Angel In finance he make my deal right in the terms that I was needing. Thanks for the hard work More

AutoNation Illegal Practices Horrible horrible. STAY AWAY!!! My car needs a transmission and an engine. I have been hospitalized because I had a heart attack. My doctor has me on Horrible horrible. STAY AWAY!!! My car needs a transmission and an engine. I have been hospitalized because I had a heart attack. My doctor has me on medication and I am about to lose my apartment because I can’t work. I am passed pissed. AutoNation told me that basically die. They don’t care!!! More

Very professional and courtesy. Because of the way I was treated was outstanding by Angela Taylor and the other personnel that I came in contact kept asking me if I needed help. The Because of the way I was treated was outstanding by Angela Taylor and the other personnel that I came in contact kept asking me if I needed help. The two girls at the pay counter were very nice also. More

Run Away!!! Terribly ran dealership with no apperent process any step of the way! Run as fast as you can! I spent 6 hours because they very “unusually busy”, goin Terribly ran dealership with no apperent process any step of the way! Run as fast as you can! I spent 6 hours because they very “unusually busy”, going back and forth on price and that should have been my first clue. However, excitement of the new truck kept me waiting until I finally lost my cool at the end when they could not find my car I was trading in to move my stuff. One of the most unorganized places I have ever seen and sales team is a joke! More

Horrible service I took my 2012 T&C in to find out why the brakes were pulsing. They replaced the rotors in august 2016 after 106,000 miles (never turned with 2 brake I took my 2012 T&C in to find out why the brakes were pulsing. They replaced the rotors in august 2016 after 106,000 miles (never turned with 2 brake pad replacements) and the brake pads 2 months ago. I also wanted them to re-mount the rear drivers side blind spot sensor that had dropped off. It's taped on the inside of the lower rear quarter panel. They told me my almost new rotors in the front were warped and needed to be turned. So they wanted to replace the front rotors at 124,000 miles and replace the Master Cylinder and Power Booster for $706.00. They also told me that it would cost $500.00 to re-mount the sensor because they had to remove the entire rear bumper assembly to get access to where the sensor had to be re-mounted. I refused and took the van to another shop. They told me all 4 rotors were warped so I had them turn them for $300.00 including an oil change and car wash. They didn't see any problems with the Power Booster or the Master Cylinder. I found a Youtube video on how to remove 3 screws and pull the lower part of the bumper out to expose the location of the sensor. So, $6.00 worth of double sided water proof tape and 20 minutes I got the sensor re-mounted. Savings of $900.00 except for the $130.00 charge for diagnostics and $135.00 to rent a car for THREE DAYS. We will NEVER GO BACK. More

A bunch of crooks and liars They are a bunch of crooks. When we got into the vehicle it was missing the back up camera. It is going on 3 weeks and they never returned our down They are a bunch of crooks. When we got into the vehicle it was missing the back up camera. It is going on 3 weeks and they never returned our down payment. I will never go back nor refer them to anyone. More

Horrible Customer Service and a Rip Off! I dropped off my truck there with an airbag light last week, April 6, 2017, that would stay on. I just had my Dodge Ram Serviced two months prior here I dropped off my truck there with an airbag light last week, April 6, 2017, that would stay on. I just had my Dodge Ram Serviced two months prior here at AutoNation Chrysler Dodge Jeep Ram Katy with a recall on the airbag system which they did fix free of charge due to the recall. I dealt with a Jesus who was really rude and acted like he could care less about my truck and situation, very poor customer service here. After they inspected my truck and after i paid $104 for them to do the diagnostics, they told me that the air bag light was on due to a bad connection somewhere in the Truck. Bottom line, they would not cover the charge to fix the light, even after they had just serviced the air bag issue 2 months prior, seems like it was all related in my opinion, nevertheless they wanted to charge me an additional $300 to fix the issue. Ram Care also flat out refused to fix the simple issue, that is another poor review coming up on their end. Dodge should cover all air bag issues by the 100 mile warranty but they don't. So i declined for them to fix it and took my truck to my local mechanic and all he had to do was reset the air bag light at not cost, the dealership want to charge me $400 just to reset the light which only took my mechanic 2 minutes to do, wow what a rip off AutoNation Ram Katy is. All they had to do was reset the light, which to me wasn't done when the serviced it 2 months ago because the light came on right after that service. Heck i even sent an email to the general manager Roy Roach and never got a reply. Never again will i take my truck there or refer anyone there, they will rip you off. Oh and if you are local and need dodge truck repair or any truck repair contact Steve Prazak and Prazak Performance in Fairchilds, Texas just 25 minutes from Katy. Sorry for the poor grammar. More

Going the extra mile Found the jeep I was looking for at AutoNation in Katy, Texas but I live 225 miles away. After a few phone calls the salesman Robert Fausett "Coach" a Found the jeep I was looking for at AutoNation in Katy, Texas but I live 225 miles away. After a few phone calls the salesman Robert Fausett "Coach" agreed to drive it to the my nearest AutoNation dealership. The jeep was as described and Coach handled a what few minor issues came up during the process. Very happy! More

Worse dealer on planet earth Unfortunately, there is no way to give "negative" stars. If possible, I would. First, I found a price for a vehicle on the website that I really wa Unfortunately, there is no way to give "negative" stars. If possible, I would. First, I found a price for a vehicle on the website that I really wanted. Called and talked with Eric, and told him I would come out in the evening to look at it. The vehicle was listed as "brand new". Once I arrived and met with Eric, he said that the vehicle was not here, that a manager had taken it home for the day. Even though it was not here (per Eric at that time), since I knew that was the one I wanted, I told him no need to take a test drive, just show me another vehicle on the lot that has the same features to look into. At that point, I wanted him to start running the numbers to get financing in process, as I didn't want to be there all night. Miraculously, the vehicle was found, but the pricing was given and it was higher than the advertised price on the internet. Why post a sale price and not honor it? Well, it is because it has been "sold" to the service department to be used there, and then "sold" back to sales to sell me. The rebates that would come with a new model do not apply, since it is NOT technically a new vehicle. After going back and forth, a deal was made and I drove out of the dealership with my dream vehicle. For (2) weeks exactly, I drove around and showed all of my friends and family about all of the cool features that this truck has. Then, (14) days after making the purchase and signing the contract, I was called and asked to come into the dealership to discuss some paperwork. It was then told to me that after all, the bank that I signed the contract with decided that they are not going to honor it. I had to either give it back and drive home in my previous vehicle that I traded in, or sign a NEW contract with a massive increase on interest rate. YOU ARE READING THIS RIGHT. THE CONTRACT I SIGNED WAS NOT BEING HONORED BY THE FINANCE COMPANY AND DEALERSHIP AFTER (14) DAYS. Nothing changed in my credit, and nothing was shown to be inaccurate in my application. I have NEVER had a legal document that I signed given back to me and told that the SELLER is not going to honor it. If I just showed up after 2 weeks and said I do not like the terms and want to change it, they would laugh me out the door. I had to either surrender the vehicle IMMEDIATELY or pay MORE money. I never thought signing a legally binding contract can just be denied, after 2 weeks, with no lies or wrong information listed. The only recourse will be to let as many people as I can all over the world know that in Texas, a vehicle contract with AutoNation means NOTHING. There are NO words to describe the feeling that a contract means nothing. There is NO language in the contract stating that it is waiting for approval, but this dealership makes deals, signs contracts between customers and finance companies, without getting approvals. I thought problems like this might come from a used car dealership that could be shady, but not the dealer on a NEW vehicle. I have been lied to at every point of the process of buying a NEW vehicle. Wrong price listed, NOT new as stated, contract cancelled after (2) weeks, and either sign a NEW contract with higher terms, or take back your previously paid off trade in and act like the last (2) weeks never happened. UPDATE: After contacting the general manager of the facility, they changed my contract again back to the original contract. I do not know how this happened in the first place, but the general manager, Nick, was beyond helpful and fixed the issue. I am confident that the financing individuals did what they did to me without his knowledge. At the end of the day, my issued were resolved. Unfortunately, this should have never happened the way it did. Hopefully, they have taken the steps necessary to make sure moving forward this does not happen again to anyone else. More