AutoNation Chrysler Dodge Jeep Ram Katy

They don't care I’m sorry to say that I bought my vehicle at this dealership. I scheduled my most recent appointment with service on Saturday. It takes about 30 mi I’m sorry to say that I bought my vehicle at this dealership. I scheduled my most recent appointment with service on Saturday. It takes about 30 minutes to get to the dealership. Normal service time for my issue would be 1-4 hours total worst-case, so I intended to wait for my vehicle. When I arrived the service man told me that it would be until at least Tuesday before he could get to my vehicle. When I inquired as to why he didn’t call me in advance to notify me so that I wouldn’t waste my time traveling to the dealership he blew me off and seem totally unconcerned. He backpedaled and said he could try to “work me in” but no promises. I reminded him that I thought the intent of the appointment was to avoid the very thing that was happening. This is not the first incident I have had with this dealership. I will totally avoid this dealership in the future. More

Recall and Refusal to order and repair my vehicle I have a 2013 Dodge 1500 and for the past 6 months, I have attempted to schedule numerous appointment to have my recalls repaired. They have advised m I have a 2013 Dodge 1500 and for the past 6 months, I have attempted to schedule numerous appointment to have my recalls repaired. They have advised me on all 3 prior occasions that their data system is down and they can not schedule my recalls repairs. I called FCA (FIAT Chrysler Automotive, the company that sent out all 4 of our recalls) and spoke with Lisa who also called Mike at AutoNation Katy and she experienced the same situation. She then called Mac Haik In Katy and they quickly set me up for the repairs. More

My experience was terrible and very dissatisfied I went here to buy a vehicle. I waited too long. I was told to send my documents needed for approval. The next day the salesman Carlos Paredes text me I went here to buy a vehicle. I waited too long. I was told to send my documents needed for approval. The next day the salesman Carlos Paredes text me and stated we have everything approved, so go ahead and add the insurance on the vehicle,come sign the paperwork and pick up your vehicle. I drove 2 hrs to this dealership and waited over an hour on the new finance person. Robert the finance person states "I'm sorry but we submitted information to bank for the wrong vehicle so we will have to resend your application tomorrow because the bank is closed. This was the worst experience at any dealership that I have ever had in my entire life. The salesman disappeared and never bothered to apologize or call to give me any update. I have took my business elsewhere and bought a brand new SUV with no problem and a smooth process. Everything my new salesman stated to me it was done. This is how you should treat your customers. More

Excellent Customer services It was amazing get my truck with Carlos Paredes, it was smooth and quick, I have so much thanks to Angel In finance he make my deal right in the terms It was amazing get my truck with Carlos Paredes, it was smooth and quick, I have so much thanks to Angel In finance he make my deal right in the terms that I was needing. Thanks for the hard work More

AutoNation Illegal Practices Horrible horrible. STAY AWAY!!! My car needs a transmission and an engine. I have been hospitalized because I had a heart attack. My doctor has me on Horrible horrible. STAY AWAY!!! My car needs a transmission and an engine. I have been hospitalized because I had a heart attack. My doctor has me on medication and I am about to lose my apartment because I can’t work. I am passed pissed. AutoNation told me that basically die. They don’t care!!! More

Very professional and courtesy. Because of the way I was treated was outstanding by Angela Taylor and the other personnel that I came in contact kept asking me if I needed help. The Because of the way I was treated was outstanding by Angela Taylor and the other personnel that I came in contact kept asking me if I needed help. The two girls at the pay counter were very nice also. More

Run Away!!! Terribly ran dealership with no apperent process any step of the way! Run as fast as you can! I spent 6 hours because they very “unusually busy”, goin Terribly ran dealership with no apperent process any step of the way! Run as fast as you can! I spent 6 hours because they very “unusually busy”, going back and forth on price and that should have been my first clue. However, excitement of the new truck kept me waiting until I finally lost my cool at the end when they could not find my car I was trading in to move my stuff. One of the most unorganized places I have ever seen and sales team is a joke! More

Horrible service I took my 2012 T&C in to find out why the brakes were pulsing. They replaced the rotors in august 2016 after 106,000 miles (never turned with 2 brake I took my 2012 T&C in to find out why the brakes were pulsing. They replaced the rotors in august 2016 after 106,000 miles (never turned with 2 brake pad replacements) and the brake pads 2 months ago. I also wanted them to re-mount the rear drivers side blind spot sensor that had dropped off. It's taped on the inside of the lower rear quarter panel. They told me my almost new rotors in the front were warped and needed to be turned. So they wanted to replace the front rotors at 124,000 miles and replace the Master Cylinder and Power Booster for $706.00. They also told me that it would cost $500.00 to re-mount the sensor because they had to remove the entire rear bumper assembly to get access to where the sensor had to be re-mounted. I refused and took the van to another shop. They told me all 4 rotors were warped so I had them turn them for $300.00 including an oil change and car wash. They didn't see any problems with the Power Booster or the Master Cylinder. I found a Youtube video on how to remove 3 screws and pull the lower part of the bumper out to expose the location of the sensor. So, $6.00 worth of double sided water proof tape and 20 minutes I got the sensor re-mounted. Savings of $900.00 except for the $130.00 charge for diagnostics and $135.00 to rent a car for THREE DAYS. We will NEVER GO BACK. More

A bunch of crooks and liars They are a bunch of crooks. When we got into the vehicle it was missing the back up camera. It is going on 3 weeks and they never returned our down They are a bunch of crooks. When we got into the vehicle it was missing the back up camera. It is going on 3 weeks and they never returned our down payment. I will never go back nor refer them to anyone. More

Horrible Customer Service and a Rip Off! I dropped off my truck there with an airbag light last week, April 6, 2017, that would stay on. I just had my Dodge Ram Serviced two months prior here I dropped off my truck there with an airbag light last week, April 6, 2017, that would stay on. I just had my Dodge Ram Serviced two months prior here at AutoNation Chrysler Dodge Jeep Ram Katy with a recall on the airbag system which they did fix free of charge due to the recall. I dealt with a Jesus who was really rude and acted like he could care less about my truck and situation, very poor customer service here. After they inspected my truck and after i paid $104 for them to do the diagnostics, they told me that the air bag light was on due to a bad connection somewhere in the Truck. Bottom line, they would not cover the charge to fix the light, even after they had just serviced the air bag issue 2 months prior, seems like it was all related in my opinion, nevertheless they wanted to charge me an additional $300 to fix the issue. Ram Care also flat out refused to fix the simple issue, that is another poor review coming up on their end. Dodge should cover all air bag issues by the 100 mile warranty but they don't. So i declined for them to fix it and took my truck to my local mechanic and all he had to do was reset the air bag light at not cost, the dealership want to charge me $400 just to reset the light which only took my mechanic 2 minutes to do, wow what a rip off AutoNation Ram Katy is. All they had to do was reset the light, which to me wasn't done when the serviced it 2 months ago because the light came on right after that service. Heck i even sent an email to the general manager Roy Roach and never got a reply. Never again will i take my truck there or refer anyone there, they will rip you off. Oh and if you are local and need dodge truck repair or any truck repair contact Steve Prazak and Prazak Performance in Fairchilds, Texas just 25 minutes from Katy. Sorry for the poor grammar. More