AutoNation Chrysler Dodge Jeep Ram Katy

Worst Dealer Experience! Recently Bought A Car 60k! And literally test drove the car maybe 2 miles. After purchasing it 5 min out the dealer one of my Radiators bust Towed it to the dealer I had to pay out literally test drove the car maybe 2 miles. After purchasing it 5 min out the dealer one of my Radiators bust Towed it to the dealer I had to pay out of my pocket for no repairs because I declined and they did not even take it apart! I fix the car on my own just to it run rough. Now the car needs a engine and they dont want to perform the work because it's the oem coverage but oem will not take the car simply because has been modified! This is how I purchased the car from Autonation! I making one final move before I file a lawsuit for selling me a dam lemon of a car! Service department has been pushing around back and forth and won't honor there Platinum coverage. Seriously Garbage service More

Up Front Sales Was Fine but WHEN Your Car Breaks Down We bought our car in 2016. The sales folks pretty much found us what we wanted. Then we had our first service issue where the transmission began makin We bought our car in 2016. The sales folks pretty much found us what we wanted. Then we had our first service issue where the transmission began making odd noises. We brought in our car and the transmission was fixed with no extra problems.Later, the transmission began actin odd again. This time the transmission had to be completely rebuilt. Again, we got our car back again with no issued. Some months passed by and we began to have trouble where the vehicle would randomly and intermittently cut off with out any warning from the vehicle that there were any issues with it. After several attempts to have the car fixed or the car never registered any type of diag code. Eventually we got a lead engineer from Dodge/Fiat. He said all he could do is offer a new us a new vehicle at 15% off MSRP. We chose to coninue to try to diagnose the real issue. After two bouts with their diagnosis tool we were never able to get the ECU to spit out a code of any type. We contacted the NHTSA and more but no one could do anything to advocate for us on our behalf. This was all after we still had both our manufacturer's warranty and an extended warranty for this vehicle. More

Chase and his entire service squad should be fired and find new jobs. This location used to provide great service. Now, I wouldn't recommend them to my worst enemy. I brought my Jeep there a year ago find new jobs. This location used to provide great service. Now, I wouldn't recommend them to my worst enemy. I brought my Jeep there a year ago to get a routine oil change. After picking up the vehicle, the computer started acting up and shut down the entire NAV and Uconnect system. They charged me an additional $169 just to run a diagnostic and reset the computer(which research online shows this can be down by simply unhooking the battery). Fast forward 6 months, I take my Jeep in to get a smog test. A week afterwards, the nav and uconnect go out again. In all the years I've own my Jeep, the only times this has happened is immediately following their work. They tell me to bring it back in as a follow consultation so I wouldn't be charged again. I arrive, and someone else tells me they're too busy to see my vehicle and to make an appointment. I make an appointment and talk to a new guy named Jordan, who tells me I have to pay for ANOTHER diagnostic test of $169. I rightfully refuse, then he tells me I didn't have to pay the last time, and Jeep covered that. I call later and find out that he lied and I did pay, and STILL wanted to charge me a 2nd time. Meanwhile THEY HAVNT LOOKED at my vehicle yet. It's 3pm, and they had me bring it in at 10am for my "appointment". Total scam of a location, run by incompetent people just trying to take your money. Never go here. You'll regret it. ***UPDATE*** After reading online I could fix my issue by simply unhooking and reconnecting the car battery, the issue is fixed. NO THANKS to the service department at this Jeep dealership who tried to work me for $350 to do the same thing. The got away with the first $169, but not the 2nd. Beware of this shady service department. Read the other similar reviews. They're scary. More

Do not recommend as a service shop or dealer We took our Jeep here for an AC issue, it was quoted over $2,000 to fix. We let them know we would need a second quote and we took the car back. They We took our Jeep here for an AC issue, it was quoted over $2,000 to fix. We let them know we would need a second quote and we took the car back. They called the next day and offered a 10% discount if we brought it back, we said no we needed a second quote. They called the next day and asked if we would sell them the car, we said no thanks. Took it to another shop who did the work for $800. We still had to pay the $169 diagnostic fee which is very high. We won’t bring our Jeep here again. Do not go to this dealer for anything. More

Scammers . Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talk . Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talking about. The best price for a five minute process. Three weeks later when I was able to get an appointment they quoted $170 and the service rep was confused on what was required (offered to show him the instructions on line on the proper VIN code to select/update - Sales code ‘XAC’) Spoke to the service manager and while he ultimately provided a discount ($130), the bait and switch speaks to the integrity of the operation and an example of why dealer service centers have such a bad reputation. More

Worst Car Sales Experience One of the worst experiences I had dealing with this place. I walked in knowing exactly what I want after doing my research online. I was told incorre One of the worst experiences I had dealing with this place. I walked in knowing exactly what I want after doing my research online. I was told incorrect information, the numbers kept changing at least 5 or 6 different times, and the sales manager outright lied on several points. After spending 4 hours there I left without buying the car I wanted. I returned home to find 4 different credit checks ran on my credit report, while I was assured that only one hard inquiry was done on my report. Autonation should not have such wrong financial policies, and Carlos Parades the sales manager should not be in such a position. This dealership is a bad representative of Chrysler. I later got an email from the GM, Cecilio Flores, asking about my bad experience. I responded with the details and he never even bothered to respond. More time lost with this dealership. More

Sold a damaged Truck and refused to repair it UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the GM or the owner is truly only worried about making a profit anyway he can. I call the GM and told him I was going to file a claim with insurance (even though I bought a damaged truck from AutoNation and they should have been responsible for the repairs) and said I would like to just get my truck back since they have had it as of March 5th. Therefore, I proposed that they pay the deductible which is much less of a financially burden to them than covering the whole cost. He said, "No." I then had to twist his arms to get him to cover half of the deductible. To company of that size a few thousand dollars is a drop in the bucket if it means repeat business and referrals. Now Autonation is making a profit off of me twice: 1) The sale of the damaged truck 2) The insurance claim to get the truck repaired to working order. The GM had the audacity to call me today ask for me to remove my review since they are taking care of the problem. Seriously? At this point it is no longer about the money it's the principle of the matter. Had I read the reviews on google first prior to the purchase of the used F250, I would not have bought the truck from AutoNation. It appears to be a reoccurring problem where people buy used vehicles from there and inherent problems, then are told they have the 90 day warranty that is completely useless. BUYERS BEWARE - DO NOT BUY USED FROM HERE. They will not help you, Service Manager GM, etc. are more worried about hitting their bonuses than having returning customers. I bought a used F250 from them on Saturday, on Tuesday a service light came on. I didn't even have the truck a full 3 days. AutoNation Dodge sent the truck to AutoNation Ford to figure out the problem. Turns out either the previous owner or whoever AutoNation bought the truck from put "something" in the def tank. They have had my truck since April 5th and have been fighting on who was going to pay the $~4,000 to correct it, or place the blame on me. Knowing that I did nothing to contaminate the DEF system and understanding the way the system works I have presented my case to several of their management up to the GM. Today he told me that the repairs would not be covered by Autonation. I was told that in order to get the truck put back together it would be $680... just to leave. This is totally unacceptable. You buy a car from a reputable company and then get screwed because they didn't do their due diligence with their "Certified" vehicle. More

Thirsty Service Dept. I have a brand new car - I also have a service and tire warranty program where oil changes and tire service is covered. I took it in for a routine oil I have a brand new car - I also have a service and tire warranty program where oil changes and tire service is covered. I took it in for a routine oil change and tire rotation. I made the appt. online with a rep. via chat. I get there at 7:20AM - appt is 7:30 . They tell me I'm there to get an alignment, service mechanical issues, tires, fluid flush, brake check, etc. I said, "No.. I am here for an oil change and rotation. I drive a brand new car, I do not need any of that stuff"... He says ok takes me inside, shows me a piece of paper of the 'recommended' services. I said, "Again, I drive a BRAND NEW CAR I do not need an alignment, fluid flush, none of that. It is brand new. Just an oil change." He proceeds to tell me I need new tires and they probably wont rotate them because of it. ITS A BRAND NEW CAR! I tell him "that is insane... I literally bought this car with 15 miles on it." I ask for a shuttle to take me home... at 7:30AM. 8:40AM Still no shuttle. I walk back over to ask what the deal is, he says "Oh, it comes at 9:00AM" I got there before 7:30! No one told me I would be sitting there till 9! I would have called an Uber the second I checked in with them. THEN I go to pickup my car after work, they write up a service plan. They say I need a new battery.. IN A BRAND NEW CAR... for.. drumroll... $551! On a Dodge Durango! I was speechless. LOL $551 for a battery... on a brand new car... This was the most ridiculous experience I've had. these guys are thirsty for work. Ill go to a different location from now on. More

Long time but worth it the process wasn't ideal, but in the end the wife is happy. Omar Coreas came out to help me and i wasn't sure about him at first. He didn't know every the process wasn't ideal, but in the end the wife is happy. Omar Coreas came out to help me and i wasn't sure about him at first. He didn't know everything about the car i was looking at but he didn't fake like he did. i posed a question about a trim detail and upon returning for a test drive, He knew the answer about the trim. I liked that about him. he'll go the extra mile for you too. Call/Text him (832) 769-7033 More

Horrible custormer service My wife called ahead to see if she needed an appointment to make an oil change. Andrew -the employee who took the call- told her that there was no nee My wife called ahead to see if she needed an appointment to make an oil change. Andrew -the employee who took the call- told her that there was no need for an appointment but that I was going to take an hour. No problem, I took my wife's Cherokee there. I waited 5 minutes outside for somebody to come and get my car, no luck. Then, I went inside and there were at least 10 employees talking to each other, some of them doing nothing and NOBODY asked me what I needed. I stood there for another 5 minutes. Finally Bukeka Carter was the only one who asked me if I needed any help. Although she hadn't had lunch yet she took care of me with a smile in her face. The rest of the employees continued to chat. Kudos for Bukeka!! More