AutoNation Chrysler Dodge Jeep Ram Katy
Katy, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,204 reviews
Fast and friendly experience! Will recommend for to friends and family , my vehicle came out how it came in, in the best condition possible thank you friends and family , my vehicle came out how it came in, in the best condition possible thank you More
We scheduled 3 weeks in advance an oil change and to check transmission since gears were jumping. We were informed we could get a loaner car if transmission was to be worked on or needed to stay longer check transmission since gears were jumping. We were informed we could get a loaner car if transmission was to be worked on or needed to stay longer then a day. Upon arrival to dealership, Diego stated they would need to keep vehicle up to 24 hours for diagnostic test. After 24 hours we did not receive a call so we called and Diego stated it could take 24-48 hours for a diagnostic test to be completed. When asked for a loaner car they stated we don’t have any we only have 3 and they are out. We called again to check the statues later that day and quote Diego stated I told you it could take up to 48 hours to run a diagnostic test. We requested to speak to a supervisor and the supervisor was unhelpful as well. He told us they need to take the transmission and open it to look inside sometimes. When I asked why it takes so long to run a 10-15 min diagnostic test they stated they have other appointments to do as well. We informed him we did also 2 days prior and the Auto Nations on I-45 in Spring we never had these issue before. The supervisor then stated they must be better than us!! Come to find out we ended up having to rent a car and since the report stated nothing was wrong, the extended warranty would not cover diagnostic testing and they couldn’t reproduce the issue. (funny because the car only had 1 mile over when we left our vehicle- so did they even test drive it to get to at-least 2nd or 3rd gear???) They told us our transmission fluid was black as well and needed to be flushed. That could be the reason why it’s jumping gears. We were so disappointed of the professionalism of the service department we took the vehicle to a Privately owned Transmission Shop. The transmission fluid was not black at all and tech even showed us, the transmission fluid still looked red/ new. The privately owned Transmission mechanic drove the car and was able to reproduce the shifting issue and ran a diagnostic test all in less then 45 minutes. The privately owned Transmission was able to do a factory reset to the transmission and added an additive to correct the issue. Long story short we are out of our pocket 180.00 for Auto Nation to run a diagnostic test and Rental car expenses which was an additional 240.00. More
My business partner and I own a small business and we’re in the market for 2 vehicles. Mr Arthur Lindsey reached out to us and was able to track down and order our exact request. He was also our advocate du in the market for 2 vehicles. Mr Arthur Lindsey reached out to us and was able to track down and order our exact request. He was also our advocate during trade in value negotiations. We have nothing but good things to say about our painless experience at auto nation. More
Was in and out for an oil change as promised. Service advisor was polite, dealership was clean. The website to make the appointment was a bit cumbersome, but it works advisor was polite, dealership was clean. The website to make the appointment was a bit cumbersome, but it works More
Wonderful experience!!! I really appreciated the customer service that was provided. My salesman listened to what I wanted and needed and helped me find the right vehicle at the right price!! service that was provided. My salesman listened to what I wanted and needed and helped me find the right vehicle at the right price!! More
This team made my purchase experience very pleasant and streamlined. Did all of the pre-approval on line and basically came to test drive then sign paperwork. Very happy with Daniel my salesperson. Even af streamlined. Did all of the pre-approval on line and basically came to test drive then sign paperwork. Very happy with Daniel my salesperson. Even after the sale calling to make sure I was happy with my new auto. Bravo AutoNation. More
I try to book an appointment foe a service trough everything and it is almost impossible, when I finally got it I need it oil change an allover check to see what's wrong my guess brakes and motor mou everything and it is almost impossible, when I finally got it I need it oil change an allover check to see what's wrong my guess brakes and motor mounts , service advisor very good keeping up with me , when they call me noise no to be duplicated I did have to ride with the mechanic ,according to him suspension with a quote of over 4K , I authorize oil change only no fluids were check apparently no issues , day after battery dye nothing on the paper work was check , sticker of next oil change not replace, and surprise when I replace the battery none of the fluids, even they were empty were filled or advise to me to be fill , this is not the first time it happens This is my last time for sure More