AutoNation Chrysler Dodge Jeep Ram Katy

This dealership has always done a great job for me on my Dodge Durango. The Service advisors do a great job. I will always take my car to them for service. Dodge Durango. The Service advisors do a great job. I will always take my car to them for service. More

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I’m disappointed in the fact I brought my 2021 Dodge Ram 1500 Limited in for a warranty issue and it took a week to get my vehicle back. My service representative, Vinh, was very helpful and actually went a 1500 Limited in for a warranty issue and it took a week to get my vehicle back. My service representative, Vinh, was very helpful and actually went above and beyond to make sure lines of communication were kept open. More

Took Ram to get serviced (running hot) & diagnostic took 6 days. Once found problem said I needed to replace water pump & hose. This was not the problem! Took to another place (auto shop) & replaced the h 6 days. Once found problem said I needed to replace water pump & hose. This was not the problem! Took to another place (auto shop) & replaced the hose only for a third of the price. Technician was nice but wrong or your info from your mechanic. More

Excellent service, they helped me in every possible way, Jeffrey showed me all options and showed me everything we needed to know about the jeep. Would recommend to my friends and family Jeffrey showed me all options and showed me everything we needed to know about the jeep. Would recommend to my friends and family More

Very friendly and helpful staff. Had me in fast and didn't try to give me anything that I already didn't want or need. Would go back. didn't try to give me anything that I already didn't want or need. Would go back. More

My customer service representative and her team at Autonation Katy are awesome. Every time I call to make an appointment she makes it hassle free. Autonation Katy are awesome. Every time I call to make an appointment she makes it hassle free. More

Awful service - had 20k checkup and they forgot to put in the oil filter. They towed the car after I broke down on side of the road and returned it to my house later that evening covered in oil. Ridiculous. the oil filter. They towed the car after I broke down on side of the road and returned it to my house later that evening covered in oil. Ridiculous. Service manager would not return my calls. More

good experience, great customer service, location is ideal and great service personnel. ideal and great service personnel. More

Service advisor Korey Austrie was professional answered all my technical questions. Answered the phone early next morning when I called for my Ram 3500 truck. He gets five star rating from me. The mech all my technical questions. Answered the phone early next morning when I called for my Ram 3500 truck. He gets five star rating from me. The mechanic that changed the oil & filter on the truck did not change the menu . I keep getting message that I need to change filters. More