AutoNation Chrysler Dodge Jeep Ram Katy

Alex, the service tech was professional, friendly, took time to listen to my concerns. Alex kept me updated on the service as it was being perform. I had extended warranty on my 2011 Dodge Durango citadel time to listen to my concerns. Alex kept me updated on the service as it was being perform. I had extended warranty on my 2011 Dodge Durango citadel which I purchased when I bought the SUV, best security with the dodge company. with the extended warranty you only pay $100.00 when the job is completed. More

The facility is clean, efficient and appointments are well managed. The only downside is that I can't book using the mopar app and have to call. well managed. The only downside is that I can't book using the mopar app and have to call. More

Have been using this dealership for over 10 years been through alot of changes and adviser's you just hired Cynthia but it's the best thing you did . through alot of changes and adviser's you just hired Cynthia but it's the best thing you did . More

Omar and the technicians did a great job helping us find an unknown vibration noise under the front floor floorboard and fixing it. He was patient and understanding. Thanks Katy Autonation. an unknown vibration noise under the front floor floorboard and fixing it. He was patient and understanding. Thanks Katy Autonation. More

Kutiba went over and above helping find my way out of town and gave perfect service. I will use him again! town and gave perfect service. I will use him again! More

This dealership didn’t know how to perform recall service that was scheduled through their own Autonation dealership-specific online system, and didn’t inform me until I specifically asked about it at pickup that was scheduled through their own Autonation dealership-specific online system, and didn’t inform me until I specifically asked about it at pickup. Upon arrival at drop off, Alondra told me that my that actual service rep, Omar, hadn’t arrived at work yet. She also told me that they might not even have the right oil to perform my scheduled oil change that day (thankfully they did after she checked). Oil filters were changed and it appeared to me little to no effort was made to wipe a single drop of diesel off the front axle, which at dealership prices is usually done for the customer in my prior experience. This was not a great day for these guys, to be honest, but it happens. Not trying to be a pain, but they asked how my service was and provided links to review, and this is my honest experience. Vinh the service manager is thankfully now trying to follow up on this FCA Cummins heat intake relay recall for me to find out when parts or procedures might be available from Mopar. An extra star on the review for that! Bottom line, this is my second truck at this dealership and service department and I really wish I had bought my latest Ram anywhere but Autonation! The old Allen Samuels personal touch is sadly long gone. More

My daughter took her car for warranty work and was told at first it was the way she drove and then said they fixed it …47 miles later it broke down on 99 and now they say they need 2100 to fix it again…Als at first it was the way she drove and then said they fixed it …47 miles later it broke down on 99 and now they say they need 2100 to fix it again…Also they waited 13 days to look at it and tell her Anything.. Take your car somewhere else for service!! More

After purchasing my vehicle and taking it home, I noticed that the front door locks were not working. I called my sales person and left a message at noon on the next day (Tuesday). At 3pm I had not heard b that the front door locks were not working. I called my sales person and left a message at noon on the next day (Tuesday). At 3pm I had not heard back so I called the used car sales manager and left a message. At 4pm I had not heard back so I left another message for the manager. It is now Saturday and neither one of the two have returned my call after leaving 3 messages. I am extremely disappointed with them ghosting me after taking my money. Based on this experience I will never shop at an AutoNation dealership again and will be sure to tell anyone that will listen what my experience has been like. More

Alondra Gomez , very efficiently in what she does , I went for a simple oil change, but ended getting a package because every time that I visit that dealer Auto Nation Chrysler Dodge Jeep, they go abo went for a simple oil change, but ended getting a package because every time that I visit that dealer Auto Nation Chrysler Dodge Jeep, they go above and beyond I prefer go to go the one in Katy to have my oil change done than to use the other dealer close to my house the one in Sam Houston. excellent job Auto Nation in Katy for all of you a wow customer service, thank you because you all have pride in what you do Edith More

I purchased 2 new vehicles in the last 30 days from Zack Barnes . He is a outstanding salesman & would highly recommend the salesman in the future Barnes . He is a outstanding salesman & would highly recommend the salesman in the future More