AutoNation Chrysler Dodge Jeep Ram Houston - Service Center

They were Very helpful at auto nation and the team Worked really hard to find the solutions for me really hard to find the solutions for me More

Timely service with options for cost offered. Kevin did an excellent job of keeping me informed. Kevin did an excellent job of keeping me informed. More

Coming here is a great experience, they explain everything to me well on what needs to be done for my car. I trust coming here especially since I never feel like they are going to want me to do som everything to me well on what needs to be done for my car. I trust coming here especially since I never feel like they are going to want me to do something that is not currently needed for my car at the time being. More

Love Autonation! !! Don’t change a thing! Best dealership in town I wouldn’t change a thing !! Don’t change a thing! Best dealership in town I wouldn’t change a thing More

All my issues were resolved in a timely matter, team was nice and friendly. I will continue to come back for service. nice and friendly. I will continue to come back for service. More

Dropped off my truck for brake service. Melissa was very professional and kept me updated with the technicians findings. Melissa was very professional and kept me updated with the technicians findings. More

Recently remodeled dealership was a pleasure to visit. They have an excellent service team. Robin Cothron has been a super service advisor. I visited the dealership for an inspection sticker for our Pa They have an excellent service team. Robin Cothron has been a super service advisor. I visited the dealership for an inspection sticker for our Pacifica and she got it done while I waited. We are glad that we found this dealership. More

Service department was very disappointing. I arrived early to my appointment, only to be greeted by a less than welcoming woman, and told it would be 2-3 days until they looked at it. Why hav I arrived early to my appointment, only to be greeted by a less than welcoming woman, and told it would be 2-3 days until they looked at it. Why have an appointment if you are not looking at it for days? I agreed, and continued the check in process. She went to check my vehicle with a device that plugged in, and when she returned she said I have a check engine light. I did not have a light when I got there. She then presented me with a quote for $629 for diagnostic fees if the 3 minor issues were not covered under warranty, one of which being the new issue of a check engine light. I asked if there was any information about the warranty that would help me understand what to expect. She said no. I said you provided the warranty, don't you know what is covered? She just gave me a number to call, very unhelpful. I understand it is a 3rd party, but if Auto nation provides it at the sale of the vehicle, I would think they could give some information. I decided to leave and not get service. I went home and pulled the check engine fault code. It was a fault with bcm communication. I was able to reset it and it has not returned. My reader does not give me time stamps of the code or I would be escalating this with them. Whether accidentally or deliberately, I believe they caused the check engine code. Long story short, not friendly, not helpful, and questionable practices (why did she have to plug anything in at all?) I will not return. More

Lobby looked very clean and organized. Noticed they renovated it as well. Juan was very quick to get me signed in as well.. Noticed they renovated it as well. Juan was very quick to get me signed in as well.. More

Great Service, Team was very honest about service needs. 10 out of 10 Recommendation. Ask for Juan!! 10 out of 10 Recommendation. Ask for Juan!! More