AutoNation Chrysler Dodge Jeep Ram Houston - Service Center

Courteous and attentive to my service needs. I was out of there within a reasonable amount of time. I’ve been coming to this dealership for over 20 years and for the very first time offered a fr I was out of there within a reasonable amount of time. I’ve been coming to this dealership for over 20 years and for the very first time offered a free car wash. To say the least I was really surprised and elated. More

I had an later appointment at my home. I needed more done to my vehicle than I thought and some of it I did know just forgot. When I went to ask how long it would take about I knew I ask f I needed more done to my vehicle than I thought and some of it I did know just forgot. When I went to ask how long it would take about I knew I ask for more than I came in for and let her knew I had an appointment. She ask where was it and if she could get me a ride there would that be ok. I said yes, so I got a ride home and when my vehicle was done she called me and she sent the guy to pick me up. I really appreciated what she had done. More

Juan Reyna is my go to guy whenever I have an issue with my Jeep. Always know I’m getting the best costumer service and turn around times. my Jeep. Always know I’m getting the best costumer service and turn around times. More

I received exceptional customer service. My service associate Mr. Reyna stood by me throughout the entire process. His manager worked with me and gave me the best bang for my buck. Well d My service associate Mr. Reyna stood by me throughout the entire process. His manager worked with me and gave me the best bang for my buck. Well done! Excellent! More

Great location and that one guy, chad is the man for sure. Takes care of you. sure. Takes care of you. More

We received Exceptional service on the vehicle and customer service was amazing!!! We are pleased customer service was amazing!!! We are pleased More

Service was great. Repair was done on time and everything was fixed the first time. I am very happy. Repair was done on time and everything was fixed the first time. I am very happy. More

2hours 15 min wait for oil change with schedule appointment not happy have better things to do on my day off instead off sitting at dealership I live 45 minutes away this is the worst service I tho appointment not happy have better things to do on my day off instead off sitting at dealership I live 45 minutes away this is the worst service I thought waiting around for 45 minutes at other dealership was bad I was wrong why schedule appointment this is not the first time this has happened 2hours plus for oil change y'all always pushing for extended warranty and oil changes I even asked my sales man about service department on time for oil change he said it was good wrong I will not buy another truck their More

Yuri who works in the service department was attempting to charge me for services I never requested e.g. wiper blades & services costing over 3k$. Along with my repairs I requested I also told Yuri on seve to charge me for services I never requested e.g. wiper blades & services costing over 3k$. Along with my repairs I requested I also told Yuri on several occasions to make sure they do the wheel alignment. . When I picked up my Jeep the alignment was not performed. My Jeep was there for almost three weeks. The computer at the service Dept showed I needed an alignment. I eventually asked to speak with the manager Jimmy Gonzales. I spoke with Mr Gonzales and once I spoke with him my car was repaired in two days. When I was dealing with Yuri my car sat at the dealership two weeks with absolutely nothing been done. When I picked up my truck I noticed I wasn’t charged for the wheel alignment because Yuri never put the order in. I applaud Mr Gonzales for all his help in getting my car repaired in a timely manner. I also requested that I only work with Mr Gonzales and no more interaction with Yuri. Now i have to take my car again to get the wheel alignment. This is truly frustrating after dealing with this for almost three weeks. More

It was a rocky start to begin with I didn't know what to be expected but once the rental was given and the work was down fast and always Chad was there to help me if I had questions. The only problem is you be expected but once the rental was given and the work was down fast and always Chad was there to help me if I had questions. The only problem is you have to wait for a rental but over all my experience was good. More