AutoNation Chrysler Dodge Jeep Ram Houston

Service department was very disappointing. I arrived early to my appointment, only to be greeted by a less than welcoming woman, and told it would be 2-3 days until they looked at it. Why hav I arrived early to my appointment, only to be greeted by a less than welcoming woman, and told it would be 2-3 days until they looked at it. Why have an appointment if you are not looking at it for days? I agreed, and continued the check in process. She went to check my vehicle with a device that plugged in, and when she returned she said I have a check engine light. I did not have a light when I got there. She then presented me with a quote for $629 for diagnostic fees if the 3 minor issues were not covered under warranty, one of which being the new issue of a check engine light. I asked if there was any information about the warranty that would help me understand what to expect. She said no. I said you provided the warranty, don't you know what is covered? She just gave me a number to call, very unhelpful. I understand it is a 3rd party, but if Auto nation provides it at the sale of the vehicle, I would think they could give some information. I decided to leave and not get service. I went home and pulled the check engine fault code. It was a fault with bcm communication. I was able to reset it and it has not returned. My reader does not give me time stamps of the code or I would be escalating this with them. Whether accidentally or deliberately, I believe they caused the check engine code. Long story short, not friendly, not helpful, and questionable practices (why did she have to plug anything in at all?) I will not return. More

My experience at the dealership has been the best so far. Ever since I walked up and was greeted, to leaving with my car. i was very taken care of. Ever since I walked up and was greeted, to leaving with my car. i was very taken care of. More

Lobby looked very clean and organized. Noticed they renovated it as well. Juan was very quick to get me signed in as well.. Noticed they renovated it as well. Juan was very quick to get me signed in as well.. More

Very friendly, listen to my concerns and accommodated our needs.I definitely recommend this dealership! needs.I definitely recommend this dealership! More

Great Service, Team was very honest about service needs. 10 out of 10 Recommendation. Ask for Juan!! 10 out of 10 Recommendation. Ask for Juan!! More

Tony Garcia and Mario Quizades are so helpful and friendly. It was such a pleasant experience. And we love our new Ram truck! friendly. It was such a pleasant experience. And we love our new Ram truck! More

YURI was nice, friendly and courteous as always. Great customer service and knowledgeable on everything Great customer service and knowledgeable on everything More

I am grateful to Alan for helping us in getting our brand new truck he was patient and helpful and i would recommend Auto nation to someone i know. new truck he was patient and helpful and i would recommend Auto nation to someone i know. More

Alan Savage & Ben McDonald were quick, fair, and great to deal with. Got all my paperwork in order in advance via emails so that I only spent about 1 hour at the dealership including my test drive. Great fol deal with. Got all my paperwork in order in advance via emails so that I only spent about 1 hour at the dealership including my test drive. Great folks !! More

The best dealership u can pick, they gone make sure u leave happy and with what u want…. leave happy and with what u want…. More