AutoNation Chrysler Dodge Jeep Ram Houston

I wasn't too happy with first appointment but my second scheduled appointment turned out much better! scheduled appointment turned out much better! More

Disorganized, lacks attention to detail. Not solution oriented! Was sold a car less than 90 days , and not to mention the extended warranty I bought was pointless. Which it covered absolutely nothing. So oriented! Was sold a car less than 90 days , and not to mention the extended warranty I bought was pointless. Which it covered absolutely nothing. So the company gaslighted me for a diagnostic fee and repair charges. Repairs that was currently with the car when they sold it to me. Hoping the car industry are regulated to be honest and accountable. Auto Nation was not a great experience. More

DAVID ALBERT is the hardest working sales consultant I have dealt with out of a dozen+ different dealerships in Texas, Oklahoma and California. I spent weeks looking for the perfect JT and he made it all have dealt with out of a dozen+ different dealerships in Texas, Oklahoma and California. I spent weeks looking for the perfect JT and he made it all happen. I was in Dallas and the Truck was in Houston, within 48 hours I secured funds and flew down to pick it up. Those 48 hours were extremely time critical based on my Banks operating hours, as well as prior commitments I had. So, to have someone work from 9am until 11:30pm on Saturday to make this happen was a huge surprise and a breathe of fresh air. Mr Albert was nothing but professional, friendly, knowledgeable and prompt. He arranged for me to be picked up from the airport, waited for my flight delays, worked with my banks limited hours, pressured his Finance team, and got me an amazing deal I was unable to find anywhere else. I was pleasantly surprised with AutoNation on this one, I thought I would get a better deal at the smaller private dealerships, or the local guys, but NO way. They all had exorbitant hidden fees and the classic bait n' switch add ons. AutoNation was clear and transparent from the start and offered me the lowest price I could find anywhere in the country. I was willing to go anywhere to get this truck for the right price, and they WON. Lesson learned from me: Never judge a book by its cover. And if you ever need to buy a car I STRONGLY recommend David and his team at AutoNation. David if you are reading this, THANK YOU! More

Professional and knowledgeable. 3 hours max in and out. Test drove financed and on my way home 3 hours best buying experience ever Test drove financed and on my way home 3 hours best buying experience ever More

I've had some bad experiences there in the past but hope things are changing at this particular dealer, cause I've haven't been there in awhile. But, upon my resent visit was good and the young lady that to things are changing at this particular dealer, cause I've haven't been there in awhile. But, upon my resent visit was good and the young lady that took care of me was very sweet and took the time to explain everything which I was their for a oil change and she brought to my attention that I needed a front end alignment which was badly needed and I let them take care of, so good looking out to the service advisor who's name is Yuri and need more like her. More

I recently bought a vehicle (from a different dealership) that has been here for service 3 times over the last 6 months. The first visit, they replaced 3 of the engine mounts. The most recent visit, I took i that has been here for service 3 times over the last 6 months. The first visit, they replaced 3 of the engine mounts. The most recent visit, I took it in as it wasn’t accelerating as it should (i.e., stuttering) and the engine would rev when stopped. I was told they needed to replace all engine mounts and this would fix both issues. They did the repair and lo and behold, both issues are still happening. Literally the only thing that’s not happening anymore is that the hood no longer shakes when the engine revs at stops…so I guess that’s good but definitely not a full fix. On top of all of this, even though I made an appointment, my vehicle wasn’t even looked at for almost 24 hours after I dropped it off. When it was done, my service rep was off, so no one contacted me that it was done. Not her fault but very upset it sat for an extra day because someone else couldn’t be bothered to pick up the phone. After this experience, I’m looking elsewhere for my repair needs. More

More transparent than most other dealers, very responsive and attentive and attentive More

This dealer was very very very very very very good More

Ease of making an appointment and getting everything done right the first time! Yuri was a pleasure to work with and took good care of us! right the first time! Yuri was a pleasure to work with and took good care of us! More

Eric was very professional!He handled all my concerns in Eric was very professional! He handled all my concerns in a professional manner! Eric was very professional! He handled all my concerns in a professional manner! More