Hilton Head Chrysler Jeep Dodge Fiat - Service Center

Excellent Service We recently moved to the area and had our first chance to use this excellent dealership for service on our 2 Jeeps. They finished quickly and we e We recently moved to the area and had our first chance to use this excellent dealership for service on our 2 Jeeps. They finished quickly and we enjoyed the cafe onsite as we waited. We are happy we gave such an excellent dealership close to our new home. More

Lack of follow up and attention to detail is a real problem Brought my 2017 Ram 3500 here after all eight lug studs on the drivers side rear wheel sheared off while driving on I -95. That's a big issue that wi Brought my 2017 Ram 3500 here after all eight lug studs on the drivers side rear wheel sheared off while driving on I -95. That's a big issue that will need more time to get to the bottom of, and the service department here was little help. I've been dealing with Dujaun Smith, aka DJ, and at this point I'm not sure why he is a service advisor, as it doesn't seem to be a good fit for his skill set. Examples are: original quote issued to the insurance company was $1150 for repair, with my deductible being $1000. DJ had told me on the 21st of the month that the parts were in, and the truck would be ready to go by the 1st. I get a voicemail from Casey Worthington, service manager, on the 29th stating that the insurance company is shorting them $843 and asking that I reach out to them, stating that he had left messages. I email DJ asking for the quote and a short explanation of the necessity of the additional repairs, so that I can talk to the insurance, and he sends me a parts list. No quote, no explanation, and now it's the 2nd, and I still can't pick up the truck. The truck has been sitting at the dealership since November 4th, with only lug stud, rear hub, and wheel replacement being necessary. They've made every step of the investigative effort and completion of the work more difficult than necessary, and it's due in a large part to DJ's lack of follow up on anything we've talked about in the many phone conversations we had, and his complete lack of attention to detail. More

Oil change and tire rotation tire Service was great but a little long for express lane. Confident service and check up were accurate.. Service advisor was very courteous and friendly Service was great but a little long for express lane. Confident service and check up were accurate.. Service advisor was very courteous and friendly and pleasant. More

Great place to get a car and maintenance done at. A great dealership with wonderful sales associates to help find the car that best fits you and your needs. And they have a wonderful maintenance depar A great dealership with wonderful sales associates to help find the car that best fits you and your needs. And they have a wonderful maintenance department. More

Great staff and very couteous timely work done on truck and expext the same for future recall issue. Unfortunately sime minor issues on new teuck but staff has and very couteous timely work done on truck and expext the same for future recall issue. Unfortunately sime minor issues on new teuck but staff has been great dealing with it More

Service Service, I brought my jeep in for service routine I work with Corrin she has been my advisor on my last jeep and my current jeep, and I am completely Service, I brought my jeep in for service routine I work with Corrin she has been my advisor on my last jeep and my current jeep, and I am completely satisfied with her and the dealership More

Warranty work I've had several experiences with this dealership, very courteous service employees, nice comfortable waiting room and showroom. It was easy to get ap I've had several experiences with this dealership, very courteous service employees, nice comfortable waiting room and showroom. It was easy to get appointment when I wanted and they were able to accomplish everything in a timely manner More

Service very poor! Sales Staff was excellent! My 2003 Durango would not continue running after the Service staff got it for a recall part (airbag) replacement! As disapointing I was with them, I w My 2003 Durango would not continue running after the Service staff got it for a recall part (airbag) replacement! As disapointing I was with them, I was VERY happy and please with the Sales Staff. More

Review of Service Department Service sucks, their motto is money over you. They don't go the extra mile for the customer and always that smug look like you have no idea what you'r Service sucks, their motto is money over you. They don't go the extra mile for the customer and always that smug look like you have no idea what you're talking about. I had purchased my car there, our salesman was great. However, the service is horrible. After the 1st oil change I had oil all over the engine cover. The first service was weeks after the problem occurred in order to get an appt. I always received that car in worse/dirtier condition than when i dropped it off. During a service at 1,500 miles my brand new car was wrecked while in the service garage. Casey, the service manager did help out quite a bit, but wanted to go the cheapest route. Therefore, I was forced to resolve the problem myself. I've had a terrible experience and would not recommend them to anyone! Make the drive to the Butler Chrysler Jeep Dodge, it will be worth your time. Update: 3/1/17 - Stopped by to get an oil change for my car, and also to give them a second chance to change my opinion. Upon arriving I was refused service and told that I, nor my brother - who also had a horrible experience there, and left a review - were not going to be serviced due to the "Google Review" that was left. Still very displeased with their service department and customer service. More

Service appointment The dealership replaced front wheel bearings, and made amends for missing the issue I had brought the vehicle in for (noise in rear wheel bearings). The dealership replaced front wheel bearings, and made amends for missing the issue I had brought the vehicle in for (noise in rear wheel bearings). Overall, I'm happy with the customer service. More