Hilton Head Chrysler Jeep Dodge Fiat - Service Center

Great service by a friendly staff. Took care of my repairs perfectly. Never took more time than was promised. Clean facility and I would recommend them to anyone. repairs perfectly. Never took more time than was promised. Clean facility and I would recommend them to anyone. More

This was my first visit to this dealership to have service on my Jeep. I was able to easily get an appointment for the day and time I wanted. The service staff were very pleasant and I am very satisf service on my Jeep. I was able to easily get an appointment for the day and time I wanted. The service staff were very pleasant and I am very satisfied with the service provided. More

No Nonsense Service First service was scheduled for the same day I called and the dealer explained all items being serviced on my car and completed them quickly at a reas First service was scheduled for the same day I called and the dealer explained all items being serviced on my car and completed them quickly at a reasonable price. More

horrible mechanics and they dont pay warranty car rentals My boyfriend took his dodge ram promaster 2500 in for service here in June of 2019 ( it was still under warranty) they door handle was not working pr My boyfriend took his dodge ram promaster 2500 in for service here in June of 2019 ( it was still under warranty) they door handle was not working properly in the back and the vehicle was misfiring and throwing a check engine code. They kept the vehicle for a week replaced the wrong parts on the door handle and did not fix the problem correctly the first time so it had to be repaired a second time. They also didn't know how to figure out what was wrong with the engine so they replaced an ignition coil, something that was not even broken, and had us pick it up. There was a hertz rental car at this time that they were suppose to cover under the warranty. We put the rental in my name at the time because my boyfriend had his credit card compromised and after he got his new credit card we switched the rental to his name. We picked up the car and it was still miss firing and the check engine light came back on. We took it back to hilton head again and they kept it another week and claimed they could not find or replicate the problem. There was another hertz rental during this time. We took the car after that to the dodge dealership in Yulee, Florida and they found immediately that one side of the cylinder head was blown on the engine and that was causing the misfire and repaired it. These issues and rentals occurred in June and July of 2019. In December of 2019 my boyfriend got two letters from Hertz saying that Hilton Head dodge never paid the Hertz rentals and that they were going to bill him. After many phone calls to Hilton head dodge where they said they were going to take care of these bills and him calling his bank he finally got it straightened out and hertz returned him the money. Hilton Head also said they covered the car that I had rented and then switched to his name. I got a letter on February 11th 2020 saying hilton head had not paid the rental car in my name and that I would be billed if payment was not received in ten days. I called hilton head and tried to get them to take care of it and I never heard back from them after I emailed them all the appropriate paperwork. It also looks like Hertz doubled my bill it went from $140 to $280 showing someone paid $140 which was the original bill Hilton head was suppose to cover and no one will return my calls or emails from Hertz. I had thought this had been settled but today March 24th I see that the $140 charge is pending on my credit card so I will have to dispute this with my bank. Stay far away from this place they can't diagnose problems, cant do quality repairs, and they don't pay for their warranty rental cars either. This place is terrible. More

I had a good experience buying the car. Came in recently for a 5000 mile check up, not so good. I had a noon appointment and my car did not go in until 1:10 PM. I did spend a half hour of that time talking for a 5000 mile check up, not so good. I had a noon appointment and my car did not go in until 1:10 PM. I did spend a half hour of that time talking to my very helpful salesman, Tim McDaniels, who sold me the car. Hope the next appointment is better. More

Outstanding personal service Kim Dennison is an outstanding Service Consultant and a true asset to the team at Peacock Chrysler Jeep Dodge Ram Fiat. She embraces and personifies Kim Dennison is an outstanding Service Consultant and a true asset to the team at Peacock Chrysler Jeep Dodge Ram Fiat. She embraces and personifies all of the aspects of what make the Peacock car dealerships a trusted name throughout the Low Country. A couple of days ago, I purchased a pre-owned vehicle from an out-of-state dealership. The very next day the engine check-light came on, so I took it to the Peacock Auto Mall in Hardeeville to get a diagnostic test. As it turned out, there were several issues including a failing torque converter. Kim took the time and effort to call the other dealership (where I had just purchased the car) to see if they would accept responsibility for the repair costs. Of course the other dealership reneged on paying for most of the cost, but they agreed to cover a portion. Kim Dennison did her best to help me – that meant the world to me! Kim’s professionalism and warm demeanor turned an unfortunate situation into a pleasant experience. This review site only allows 5 stars, but Kim is definitely a 10-star Service Consultant! So thanks to Kim and the entire Peacock service team. My car is running smoothly and is now in excellent condition. Errol Scott Hammet Hilton Head, SC More

Dropped off car to get inspected and quoted on a specific issue that is causing car to over heat by evaporating the.coolant t in the bucket. The repairs completed did not remediste the issue, even when I was issue that is causing car to over heat by evaporating the.coolant t in the bucket. The repairs completed did not remediste the issue, even when I was told the car was fixed and not overheating. I was specifically told there was no. We’d to repair anything else and that the car was fixed and not over heating. When I drove home, the car overheated 5 minutes later. This is unacceptable and my first bad experience dealing with this car dealer. I expect some type of resolution soon.. also, other car dealers provide veterans discount for parts and labor, here I only received c10% discount for parts only. More

Had a Stop/Start problem. Promised Friday and after two wrong parts snafus, finally got vehicle back Tuesday afternoon. Pretty typical for this service department. wrong parts snafus, finally got vehicle back Tuesday afternoon. Pretty typical for this service department. More

Great service Second visit to their service center, and what I appreciate most is the consistency of great service to date. The staff is friendly and professional. Second visit to their service center, and what I appreciate most is the consistency of great service to date. The staff is friendly and professional. The facilities are nice and well kept. I will continue to have my vehicle serviced here. More

Shiloh and every one there EXCELLENT IN EVERY WAY. I LOST MY HUSBAND A COUPLE OF YEARS AGO AND YOU MAKE THIS EXPERIENCE SO PLEASANT FOR ME. VERY HELPFUL AND PAINLESS. THANK YO EXCELLENT IN EVERY WAY. I LOST MY HUSBAND A COUPLE OF YEARS AGO AND YOU MAKE THIS EXPERIENCE SO PLEASANT FOR ME. VERY HELPFUL AND PAINLESS. THANK YOU SO MUCH. BRENDA KOEHLER More