AutoNation Chrysler Dodge Jeep Ram Hilton Head

Forgotten in the waiting area I had a 10:00 am appointment with the Service Department to have a Recall part replaced. I arrived at 9:50 am and was told it would take 1 to 1.5 hou I had a 10:00 am appointment with the Service Department to have a Recall part replaced. I arrived at 9:50 am and was told it would take 1 to 1.5 hours to complete. I remained in the showroom/break area and used the restroom once(<10 min). Around 12:00 pm I wandered what might be the delay but I didn't want to be the "impatient customer". I thought perhaps the mechanics were backed up or it was just taking longer than they expected to complete the job. Still, it would have been thoughtful if they would have checked in with me and let me know of the delay. So I wait... At 1:00 pm, I get a drink from the soda machine in the customer bay and notice my vehicle sitting there. I step inside the service area and after a moment, someone asks me if I have been helped. I state that I brought my vehicle in over three hours ago and the service consultant that took my keys earlier, spun around from her desk and said, "Oh, I went to notify you ealier (probably when I was in the bathroom) and then I must have forgotten about you!" When I signed the printout, I noticed it was time marked at 10:42 am! So, she looked for me once and let me sit out there more than 2 hours. So much for being the patient customer. I don't want to drop her name but I hope that she will be more diligent than 'one check and forget' in the future. More

krutik patel purchase a new jeep wrangler Sahara 2015 and john davidson was a great help . john made things works for us the way we wanted too. i would highly rec purchase a new jeep wrangler Sahara 2015 and john davidson was a great help . john made things works for us the way we wanted too. i would highly recommend to look for him if you going to get one. thanks More

Typical Used Car Salesman Horrible dealer who's manager asked me to put a good review up in exchange for working on the newly purchased "lemon" vehicle from his dealership. See Horrible dealer who's manager asked me to put a good review up in exchange for working on the newly purchased "lemon" vehicle from his dealership. See my more recent review for exactly how they treat car buyers. More

Liars While looking at cars they mentioned incentives and "wiggle room" on my trade in. Then they wanted me to pay less than they originally offered for my While looking at cars they mentioned incentives and "wiggle room" on my trade in. Then they wanted me to pay less than they originally offered for my car and 5,000 more than they told me their new car was. They were unprofessional and I took my business to Springfield Dodge the next day. More

My experience with Hilton Head Chrysler Jeep Dodge has been excellent. I have leased one Jeep Liberty, purchased one Jeep liberty and have leased 2 Chrysler 200's. The staff are great and no high pressur been excellent. I have leased one Jeep Liberty, purchased one Jeep liberty and have leased 2 Chrysler 200's. The staff are great and no high pressure. The service department is very good however a little pricy for repairs and extra service. But with the results I have no complaints. Overall I would give the Dealership a five star rating and service Department a 4.5 More

bought new car while on vacation - sales experience excellent service department sucks - promised free oil change then denied because we were out of state -also very rude lost rerurn customer over $2 excellent service department sucks - promised free oil change then denied because we were out of state -also very rude lost rerurn customer over $25 oil change More

Mike was a real pleasure to work with and made the whole process quick and easy. He is a credit to the dealership and I would certainly recommend him to friends and family. process quick and easy. He is a credit to the dealership and I would certainly recommend him to friends and family. More

The sales experience I received by BOBBY, JIMMY,JOHN and Rob was by far the best I have had in my life!!!!! The professionalism was outstanding I will absolutely shop for another car with them again!!! On Rob was by far the best I have had in my life!!!!! The professionalism was outstanding I will absolutely shop for another car with them again!!! One big happy family there and I can appreciate it so very much, thanks for everything guys!!! DIANE, TONY & HEATHER SOLOMON More

We purchased a used vehicle from the dealership in November. We got quite a bit of help in the hunt and I took 2 nights and 2 visits before deciding to purchase. The helpfulness over that time was a November. We got quite a bit of help in the hunt and I took 2 nights and 2 visits before deciding to purchase. The helpfulness over that time was appreciated. Only complaints are that we were told during test drive that the car was still under warranty for 20k more miles, only to find out it when we went to purchase that it was not. We ended up purchasing an extended warranty, which they did not mark up much, but it was still not in our original budget and upset me. The vehicle we purchased ended up having some issues which have become apparent over a few months of driving. Speaker broken, windshield fluid dispensor broken, oil leak under the body, oil filters and bolts are wrong/mismatched, engine in vehicle is not the dodge 2006 like the car model, which was a HUGE and unwelcomed surprise to us. These things were not mentioned to us during purchase and have resulted in additional, unexpected expenses. More

I was helped by Edgar. I was looking at a 2001 Jeep Compass Latitude. From the beginning he was very professional and knowledgeable. I spent nearly all day at the dealership and we were unable to come Compass Latitude. From the beginning he was very professional and knowledgeable. I spent nearly all day at the dealership and we were unable to come to an agreement on the car. The following day, Edgar worked very hard for me ALL DAY to finally help us get a deal put together. I worked in GA until 7pm on Tues night and we drove up after work to finalize the paperwork on the new car. Everyone was willing to help and stay late to get us set up with our new car. We had a great experience and would recommend these guys to anyone! More