AutoNation Chrysler Dodge Jeep Ram Bellevue

Love the Sales Team.....Service Team HORRIBLE We have bought 2 jeeps in the past 12 months. Salesmen Cory and Rob are great. Darren in finance is also very professional and we enjoyed the experi We have bought 2 jeeps in the past 12 months. Salesmen Cory and Rob are great. Darren in finance is also very professional and we enjoyed the experience of buying and financing at this Autonation. Our experience since the purchases has been horrible. The Grand Cherokee has had numerous recalls, which are not the service department's fault. However, how you deal with the inconvenienced customer is your responsibility. Each recall on a vehicle is an opportunity for Autonation to step up and show why we should continue to purchase vehicles and service contracts from Autonation. The recall is the opportunity to put your best foot forward and make me feel good about my decision to purchase this Jeep that seems to have recall after recall. Unfortunately, when we call the service department the phone rings and rings and cycles back to the main switchboard. The recall P14 which came out in April 2014, it is now October I have still not been able to get fixed. I called when the card came out in the mail and was told 90 days. I called again in September, now I had another recall P36 in my hand. In addition the car was constantly beeping because it thought I wasn't wearing my seatbelt (I always wear my seatbelt), the airbag system was warning that it needed to be serviced, the 911 phone system would make the entire screen go red saying it wasn't working, and the ACC/FCW Service is not available was flashing on my dashboard.....this is the front collision warning system. Called service with all these issues and was told they couldn't get the car in until October 13th. I drove the car the shortest distances as possible due to the noise from the seat belt warning, and feeling unsafe with now 2 unserviced recalls plus all the additional problems. Took the car in on October 13th, service told me one day. They called on the 14th to tell me car could be picked up but they had not repaired the brake recall P14 because they didn't have the parts and it could be a few months. Why did they not tell us this yesterday? I called the other dealerships in town, they are all backordered by over 400 cars, why didn't Bellevue just be honest when the car was dropped off? Autonation Bellevue needs to invest in more people to answer the phones, service people who at least sympathize with the frustration consumers are having on these recalls, instead of just being deadpan showing no personality or apology for the inconvenience. Unless I can be convinced otherwise by the excellent Bellevue sales team, we will move all service to Kirkland Jeep dealership and if we do get a Dodge truck it will not be at Bellevue. Bigger is not better....Autonation has some serious service department issues and they should consider an overhaul in the department. Price was excellent in my review because the car is under warranty. More

Dave Tisdial is the MAN! I have never had such a smooth transaction. The best part is my coworker and I both bought Jeeps from Dave within two days of each other - and we did I have never had such a smooth transaction. The best part is my coworker and I both bought Jeeps from Dave within two days of each other - and we didn't even know it! So Dave should get 10 stars because he helped us both. He found me the exact rig I wanted and I didn't even know it existed! I used the Costco program, because Costco is awesome. You just can't go wrong with this guy! More

Unhappy car buyer I'm unsatisfied overall with my recent purchase. Buying a car should not be painful. However, I did not have a good experience and no one cares becaus I'm unsatisfied overall with my recent purchase. Buying a car should not be painful. However, I did not have a good experience and no one cares because they have their check. I wish a GM would take out time of his/her busy schedule to follow up with my recent purchase. Thanks for showing your customers that you care. More

Dave Tisdial was very helpful in locating the automobile I was looking for. He followed up online and by phone informing me of the various options available and the cost, allowing me to make the decisions. I was looking for. He followed up online and by phone informing me of the various options available and the cost, allowing me to make the decisions. The prices through the Costco program allowed a savings on the vehicle I purchased. I highly advise working with Dave -- no sales pressure, but very considerate, informative and knowledgeable. More

Dave was amazing! I called him and let him know I was in a bind and needed a car quickly and what I needed. My list of demands most likely sounded impossible, but Dave found the PERFECT Honda Pilot for me, a bind and needed a car quickly and what I needed. My list of demands most likely sounded impossible, but Dave found the PERFECT Honda Pilot for me, got me a great deal and had me out the door in my 2008 Pilot with a 3 year warranty so I wouldn't have to worry about anything major happening for another few years sooo quickly. I'm a single mom with 3 kids and wanted something I could drive in the snow, that was small enough for Seattle parking garages, but able to fit all of my family and friends... And NOT a minivan!!!! My Pilot fits 8!!! It had to be reliable. I love Hondas, but didn't think I could afford one. He worked with the finance people and even though I have a short sale and a foreclosure on my record from a divorce, he got it just under $200 a month with the warranty and its now helping me repair my destroyed credit. He let me take it overnight so I could take my children in it and make sure it was what we wanted. He even replaced the battery in one of the keys for me and gave me free car washes to keep our new baby clean. I can't thank Dave enough for coming in on his day off and for setting me up with more than I had hoped for. His boss and finance person was awesome as well. They are honest, helpful and made buying my first car on my own as a single mom a great experience. I can't thank them enough. More

I got in contact with Dave Tisdial from an individual that has done business with Dave and recommended him. After a couple of emails back and forth, I went down to the dealer to meet Dave in person fo that has done business with Dave and recommended him. After a couple of emails back and forth, I went down to the dealer to meet Dave in person for the proposal. The Jeep with the options I wanted wasn't located at this dealer, but at a different one. It would take a couple of hours to bring the vehicle to the dealer and I can come back to look it over before purchasing. We went over the numbers first and came out with a good price. Now there was a small fee because of the dealer transfer. I know for a fact I could have easily left this dealership and drove up to the dealer with the car and get a similar price, without paying this transfer fee. But in the hr or 2 I was dealing with Dave, I liked him enough to "splurge" and stay with Dave. We get everything prepped for my return and I went home for a couple of hours, until the vehicle showed up at the dealership. I get the call and the Wife and I go check out the car. We all went for a test drive and played with some of the settings on the electronics on the dash. Car felt great and we get back to the dealer to finalize. Now here is where I would have docked 1 point. We had to wait a long time to finalize my deal. It wasn't Dave's fault, it was beyond his control. There was a couple in front of me that was dealing with the Finance Manager that was taking their sweet old time. Come on, take my money already. Eventually everything gets finalized and we drove home in our brand new Jeep. In short, I also highly recommend Dave Tisdial and this dealership. Nice, genuine and honest person. More

My experience with this dealership was wonderful. We just purchased two cars from Josh and both times we had an excellent experience. When we are ready to shop for a car again, we will go to AutoNation first purchased two cars from Josh and both times we had an excellent experience. When we are ready to shop for a car again, we will go to AutoNation first. Shopping for a car is one of my least favorite things to do. Everyone at AutoNation made it such an enjoyable experience that I didn't leave feeling angry or frustrated like I have with other car purchases. Very pleased with the whole experience. More

We had a great experience at Chryler Jeep Dodge Ram Bellevue. Josh was professional and courteous and he was well prepared for our appointment when we arrived. He had a number of vehicles for us to dri Bellevue. Josh was professional and courteous and he was well prepared for our appointment when we arrived. He had a number of vehicles for us to drive/look at and stuck through our buying process from beginning to end. He's been pro-active in following up with us and was just generally a pleasure to work with. We couldn't be happier. More

Buying our Jeep Grand Cherokee Overland was actually enjoyable at this dealership. Ennis Campbell (Sales Associate EXTRAORDINAIRE!), Terry Flores (General Sales Manager) and Darren Faller (Director of F enjoyable at this dealership. Ennis Campbell (Sales Associate EXTRAORDINAIRE!), Terry Flores (General Sales Manager) and Darren Faller (Director of Finance) were all very helpful and made this an easy & smooth transaction. This dealership has fantastic employees who are friendly, professional and 'fun' to worth with when it comes to purchasing a vehicle. We now refer all our friends & neighbors here! KUDOS to Ennis, Terry and Darren. More

Came to this dealership having a very vague idea of what I wanted. I had briefly spoken to the salesman, Dave Tisdial before showing up. I've never met or had the pleasure of dealing with someone so prof I wanted. I had briefly spoken to the salesman, Dave Tisdial before showing up. I've never met or had the pleasure of dealing with someone so professional, courteous, honest and patient in a salesman. The whole process from walking the lot, test driving, car comparison/ explanation, to signing the paperwork was very smooth. Never felt like I was being taken advantage of or not understanding something clearly. I would highly recommend this dealership but more specifically, Dave Tisdial to anyone in the market for a vehicle. Look forward to doing future business with them. Thank you Dave Tisdial!!! More