AutoNation Chevrolet West Colonial - Service Center

Petty and Unprofessional. I gave this place an average rating from a previous repair job. Decided to give them a try again and they actually confronted me about the rating. Qui I gave this place an average rating from a previous repair job. Decided to give them a try again and they actually confronted me about the rating. Quite, frankly I was shocked. Instead of remedying the problem with excellent customer service they escalated bad feelings by this childish whining about a bad rating which wasn't even a bad rating. It was a fair to good rating. I decided at that point, I wasn't going to let them touch my car with this kind of attitude and gave the job to a competitor. I'm a very reasonable and fair person but AutoNation was not...........The most unprofessional appointment I've ever had. Needless to say, I do not recommend this place. More

Recall service 2008 Malibu Recently our 2008 Malibu LTZ was subject to recall service. John Mann, our service advisor, kept us up to date on parts availability so we would only Recently our 2008 Malibu LTZ was subject to recall service. John Mann, our service advisor, kept us up to date on parts availability so we would only need to bring the car in one time to deal with both issues, I have always subscribed to the saying "an ounce of prevention is worth a pound of cure". John has always kept us informed of all routine maintenance issues on our 2008 Malibu and 2006 Silverado, which keeps both vehicle in fine working order. When an unexpected issue has arisen it has always been dealt with quickly and professionally by John and the service professionals Auto Nation Chevrolet. We purchased both cars at this dealership and had an excellent experience each time. However buying a car is a once every several year occurrence, but we visit the service department several times a year for oil changes, tire rotations etc... A great sales department got us into the cars, but the excellent service keeps us coming back. More

Great Dealership and Service Department I bought my new 2010 Camaro at this dealership which won me over to bring my car in for service even though I travel over 30 miles. John Mann and the I bought my new 2010 Camaro at this dealership which won me over to bring my car in for service even though I travel over 30 miles. John Mann and the rest of the service representatives have treated me with respect and thoughtfulness. During my visits to the service department, John Mann has kept me informed of the progress of my service which has always been swift and well done. The management must be doing something right as I am a customer for life. More

I would like to personally thank hubber, he was very helpful and generous to me. I would highly recommend another customer to auto nation dealership helpful and generous to me. I would highly recommend another customer to auto nation dealership More

Jeff is a professional & a gentleman. Being a long time customer (6yrs), he always makes me feel like I am part of the Chevrolet family. time customer (6yrs), he always makes me feel like I am part of the Chevrolet family. More

Ian has taken care of me for many years I have a 98 Suburban that's 15 yrs old. Thanks to Ian and the diesel dude. I have been coming here for as long as I've had my truck. And will continue because of Suburban that's 15 yrs old. Thanks to Ian and the diesel dude. I have been coming here for as long as I've had my truck. And will continue because of guys like Ian! Thank you More

I request Mike whenever I bring in my car to be serviced. He is very professional, courteous and trustworthy. Mike provides great customer service and is able to get my car serviced in timely manner. He is very professional, courteous and trustworthy. Mike provides great customer service and is able to get my car serviced in timely manner. More

Went for oil change and parts. Even though there were not an available ride to my office the service was prompt and fast. excellent results. an available ride to my office the service was prompt and fast. excellent results. More

I had an appointment for warranty service. John helped promptly and professionally. He told me exactly what to expect and delivered as promised. The repairs were done timely and properly as promised. I promptly and professionally. He told me exactly what to expect and delivered as promised. The repairs were done timely and properly as promised. I was extremely satisfied with the service. More

Having my car towed outside the service area, Ian was very helpful and reassuring me as to where to have the tow driver place the vehicle, It was 5:00pm, My vehicle would be worked on the very next morni very helpful and reassuring me as to where to have the tow driver place the vehicle, It was 5:00pm, My vehicle would be worked on the very next morning. He set me up with the staff for the courtesy car to take me home. True to his word he called me early the next morning told me what the problem was and the cost. My vehicle was completed early that afternoon, I picked it up and was on my way home. Thanks Ian and staff. More