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AutoNation Chevrolet West Colonial - Service Center
Orlando, FL
358 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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358 Reviews of AutoNation Chevrolet West Colonial - Service Center
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January 17, 2021
Poor communication. Unexplained new issues. Disregard for customer's inconvenience. The experience was wholly unsatisfying and required visits to a reputable mechanic to put my vehicle in road worthy conditi customer's inconvenience. The experience was wholly unsatisfying and required visits to a reputable mechanic to put my vehicle in road worthy condition. More
by ron-wilson
Employees Worked With
Justin Lockwood
October 20, 2020
If I could give a lower rating I would this place will rip you off in the service Dept. Stay away! I live 150 mile from Orlando my truck started missing and engine light was on I pulled over and truck wo rip you off in the service Dept. Stay away! I live 150 mile from Orlando my truck started missing and engine light was on I pulled over and truck would not restart. Closes dealer to me was this place. I had it towed there late on a Thursday. Friday they could not get to it. Monday I started calling for a update as I was in a rent a car and need to find out how long. I called over 20 times with no call back from Rich Romero I finely had to call sales and then I got a call back. The issue they said was bad gas and need to remove tank and clean the fuel lines and injectors. Ok so $1,100 and it should be fixed I ask? yes sir. I asked if they checked everything else to make sure this was the issue! Ignition timing engine compression test everything is good so I said ok do it. They could not get to it till Wednesday or Thursday at best! I call Wednesday afternoon and no response after 10 more calls to this guy I have to go through the sales dept. to get him to call back. He side It running now but! now it’s you have a completely blocked catalytic converter and one injectors plugged up and we recommend replacing all 8 injectors and the catalytic converter so I said give me a price for just one injector and the catalytic converter $2,500 on top of the $1,100 so now we are at $3,600! At this point I need a second opinion. I ask around and found a shop so I told them I am picking it up he said ok I will have the Tech put the catalytic converter back on I went to get it and my Bill was $384.44? Not the $1,100 on the bill no mention of fuel system cleaning dropping gas tank none of that work was ever done and the truck would not run at all. So I am into this for a week and I have it sent to the other shop The owner calls me the same day and said you have one cylinder that has no compression! After going over it he found a broken exhaust spring and ordered one for it the next day he call and said you are good to go! Bill was $365.00 out the door but he said man they just slapped your exhaust back together and it’s leaking really bad! My truck is fulling with exhaust fumes now and I am on my way back to the dealer! This is to be continued! I did not work with Jessica only Richard and I am now at the dealer stay tuned 10/20/2020 1:23 pm More
by Spross86
Employees Worked With
Richard Romero, Jessica Gill
January 09, 2020
Very Satisfied Customer I am a very satisfied customer the service was great and timely. The Service Consultant was Richard Romero, very knowledgeable, helpful and very con I am a very satisfied customer the service was great and timely. The Service Consultant was Richard Romero, very knowledgeable, helpful and very considerate salesman. I will recommand AutoNation Chevrolet West Colonial to family and friends. More
by patsteward56
Employees Worked With
Richard Romero,
September 13, 2019
The worst experience of my life If the "manager" is still Eugene and the "service manager" is still David Vega, DO NOT BUY YOUR CAR AT THIS DEALER. These are the biggest xxxxxxx lyin If the "manager" is still Eugene and the "service manager" is still David Vega, DO NOT BUY YOUR CAR AT THIS DEALER. These are the biggest xxxxxxx lying crooks you'll ever meet in your life and they will make up any lie that they can to get rid of you if they can't fix the defective car they sold you, which is what happened to me. These xxxxxxxx are the furthest thing from real managers that take care of their clients, they are straight CROOKS that don't even deserve 1 star, they deserve to be reported to the Better Business Bureau and sued. They sold me a defective Camaro in May and after their own technician acknowledged the problem, they told every lie they could to say there was nothing wrong with my car, for months. They then kicked me out of the dealer. The way that they are able to get rid of customers and get away with this is by saying that the customer yelled and cursed, which was a complete lie.They lied and said I was yelling and cursing at them, when I never yelled or cursed, in fact the manager was the one that yelled and cursed at me. This guy David Vega is a no good lying lazy xxxxxxx and you can't believe a word this guy says, he is a crook straight up. This was the worst experience I have ever had buying anything anywhere, and a nightmare that played out for several months, a horrible nightmare that I don't wish on anyone. The only thing they care about is pressuring you into buying a car, getting their stupid review at any cost, and getting you out the door at any cost even if it means collaborating on a complete LIE to get rid of you if anything is wrong with the car you bought. More
by GO
Employees Worked With
David Vega and Eugene
April 27, 2019
Satisfied Customer Phyllips was very courteous and professional. Would definitely recommend this dealership service. Phyllips was very knowledgeable and made every effor Phyllips was very courteous and professional. Would definitely recommend this dealership service. Phyllips was very knowledgeable and made every effort to make sure he addressed my problem with my vehicle. More
by Joel1979
Employees Worked With
Phyllips
January 16, 2019
Worst service The service technician Gin/Gill was horrible and tried to rip me off i will never go to this Chevy dealership ever again they really are the worst ple The service technician Gin/Gill was horrible and tried to rip me off i will never go to this Chevy dealership ever again they really are the worst please do go to they don’t even offer a loaner car while your car gets fixed they make you wait for hours!!!!! HORRIBLE STAY AWAY More
by Krissy
Employees Worked With
Gill
December 06, 2018
first time service the service department was prompt for my appointment and service was done with accuracy and cordial . clean and comfortable , as well I was recognized the service department was prompt for my appointment and service was done with accuracy and cordial . clean and comfortable , as well I was recognized for every visit. More
by mychevy
Employees Worked With
amit /hector
November 01, 2018
Justin in Service Just had some maintenance for done on my 1999 Suburban. Clarence did an awesome job tuning my diesel, runs like new. 286,000 mi. I've done business wi Just had some maintenance for done on my 1999 Suburban. Clarence did an awesome job tuning my diesel, runs like new. 286,000 mi. I've done business with these guys for 20 years More
by Jeff1
Employees Worked With
Justin
April 09, 2018
Rocky Beginning, but Ended Well! My experience with Auto Nation West Colonial in the beginning was challenging and unpleasant! The Service Adviser (Mo Grossy), assigned to me was unp My experience with Auto Nation West Colonial in the beginning was challenging and unpleasant! The Service Adviser (Mo Grossy), assigned to me was unprofessional and unpleasant to work with, which caused for the Service Manager, David Vega, to intervene and take over my case. Mr. Vega was professional, honest and clear with me regarding every aspect of my repairs. He responded immediately to my inquiries and made exceptional efforts with assisting me. I am grateful for all of the help and work David Vega did with overseeing my vehicle's repairs. He went above and beyond the call of duty, which made my experience tolerable. More
by K Woodson
Employees Worked With
David Vega
February 13, 2018
Superb Corvette Department Service Corvette department always provided professional service with awesome "Keith" the mechanic! Definitely 5 Start service. Always courteous and takes goo Corvette department always provided professional service with awesome "Keith" the mechanic! Definitely 5 Start service. Always courteous and takes good care of my Vette. I highly recommend! More
by Vette47
Employees Worked With
Mo and Keith
