AutoNation Chevrolet West Colonial - Service Center

Excellent experience ! Justin was amazing . Very professional & my car was completed fast with no problems . I’m very happy with the service Justin provided & will continue to take my Chevy there … professional & my car was completed fast with no problems . I’m very happy with the service Justin provided & will continue to take my Chevy there ….. Justin is awesome ! Thank you for such great service Justin More

My service manager’s demeanor was not welcoming at all. His response to my simple statement was over aggressive and rude. On the other hand, My mechanic Keith was very cordial, responsive and knowledgeable His response to my simple statement was over aggressive and rude. On the other hand, My mechanic Keith was very cordial, responsive and knowledgeable. More

Service told me I need to replace the motor ($10k+) on my 2015 silverado 1500 due to a bad oil pump. I took the truck to a private garage. I spent $220.00 and it was fixed. 2015 silverado 1500 due to a bad oil pump. I took the truck to a private garage. I spent $220.00 and it was fixed. More

Awesome and took care of problem Very courteous and friendly. Will keep using them when needed friendly. Will keep using them when needed More

I took my car to the dealership because my check engine light came on. The first time they told me they couldn’t find anything and rest the light. Less than a week later the light came on again, so I took light came on. The first time they told me they couldn’t find anything and rest the light. Less than a week later the light came on again, so I took it back. This time they said they found the issue and fixed it. Less than 5 days later, the check engine light comes on again! This time I took my car to a different dealership. More

The guy Jean in service he sucks the worse adviser you could ask for he yelled and just told me to get a 5000 transmission like wow dude I’m a customer communicate! could ask for he yelled and just told me to get a 5000 transmission like wow dude I’m a customer communicate! More

France is an amazing and hard working guy, make sure to stop by and get help from him and the team as well they get the job done. stop by and get help from him and the team as well they get the job done. More

I purchased a brand new 2021 chevrolet silverado on January 30, 2021. I noticed shortly after the blind spot warning light on the passenger mirror wasn't working. I made an appointment for service on 2 January 30, 2021. I noticed shortly after the blind spot warning light on the passenger mirror wasn't working. I made an appointment for service on 2/9/21 (10 days later). I arrived about 9:45am. I told them I would wait because I thought surely it wouldn't take long on a brand new vehicle. Although I had just spent $50,000 at their business I was not treated like it. They never offered a loaner car or a ride for me. They never gave me updates on what was going on with my vehicle. After about three hours waiting with no update I went to check and they told me the technician was at lunch and they don't have any updates. At that time I asked for a loaner car. I was told they can't give me one without a diagnosis. I asked even when it's a brand new vehicle I just purchased here? They said sorry there's nothing they could do. About a half hour later I asked again what was going on. No update and was told the same thing about a loaner car. At the 4 hour mark I was getting upset and told them I had now been there longer than I was 10 days prior when I purchased the vehicle. I asked who was in charge of loaner vehicles. They gave me the same BS about not having a diagnosis. I was getting increasingly pissed off when one of them said to go ahead and give me a loaner. After 4.5 hours of waiting I was able to go to work. Around 5pm I still had no updates so I called. No information was given as to what the the timeline wa to be done. Said they would call me in the morning. No call all morning. The sales person that sold me the vehicle contacted me and asked how everything was going. I told her horribly. Shortly after she said the vehicle was fixed and I could pick it up. About an hour later the service department called and said it was ready. I will never return to any auto nation again. If this is how they treat someone that purchased a defective vehicle from them 10 days earlier I can't imagine how they would treat any customer that didn't buy a brand new vehicle from them that needed service. If I had any recourse to return the vehicle and give my business to another dealership I definitely would! DON'T GO TO AUTO NATION! More