AutoNation Chevrolet West Colonial - Service Center

First appointment employee wasn't present for oil change. Second attempt, task took 1:40. Second attempt, task took 1:40. More

Incompetent. , sneaky, underhanded. Booked scheduled maintenance with plan I prepaid for. When I got there they had my vehicle under someone elses name after Ihave , sneaky, underhanded. Booked scheduled maintenance with plan I prepaid for. When I got there they had my vehicle under someone elses name after Ihave already had it serviced here before. They said they couldn't service me. Then they saidthey got it straightned outand did the service. I said to do all items that I have with the maintenance package I have. Then a few days later after the service they left me a voicemail that they were sending me a bill because my services were not covered. More

This is only my second experience with them and it started out a little rocky but Nate the service employee I ended up speaking with came in a saved the situation. I started out a little rocky but Nate the service employee I ended up speaking with came in a saved the situation. I More

The service department has a difficult time communicating with your insurance company. I can't get my rental car cost back because of it. with your insurance company. I can't get my rental car cost back because of it. More

Friendly, courtious staff. Helped to analyze my cars problem and resolve / correct the condition while keeping me informed through out the process. Helped to analyze my cars problem and resolve / correct the condition while keeping me informed through out the process. More

I received a very good customer service every time I went to the dealer for service. to the dealer for service. More

Tammy was very friendly, Will return! The only thing I missed from servicing on my Cadillac Dealer is that Cadillac washes the car. The only thing I missed from servicing on my Cadillac Dealer is that Cadillac washes the car. More

With an appointment, I was in and out in a timely manner. I also received updates on recommended service while I waited. I also received updates on recommended service while I waited. More

Disappointed that it took 3 days after appointment time for van to make it into service bay and 11 total days for ECM repair/reprogram; guess this is our post-covid reality now. Van is back to running like for van to make it into service bay and 11 total days for ECM repair/reprogram; guess this is our post-covid reality now. Van is back to running like a champ, tho... More

POOR CUSTOMER SERVICE, NO RESPECT FOR CUSTOMER TIME, POOR COMMUNICATION, POOR MANAGEMENT STAFF AND A COMPLETE DISREGARD TO CUSTOMER CONCERNS. COMMUNICATION, POOR MANAGEMENT STAFF AND A COMPLETE DISREGARD TO CUSTOMER CONCERNS. More