AutoNation Chevrolet West Colonial - Service Center

Decent customer service A phone call while sitting there & they couldn’t come over & speak with me I had to ask for my key back One of my worst experiences there & they were not busy I have had all of my & they couldn’t come over & speak with me I had to ask for my key back One of my worst experiences there & they were not busy I have had all of my service done at the dealership & since most of the car is no longer under warranty everything needs work. I have complained & brought my car in as it doesn’t always have any go to it. Now all of a sudden fuel injector is bad. And all I got was you need this done. I opted out of having any extra work that day as I could not speak to them face to face. More

Was a terrible experience didn't get much info and had to witness costumer complaint at checkout witness costumer complaint at checkout More

Terrible Experience! I had a 7:00am appointment, in theory the first one of the day. Indeed, the first car in line. After several follow-ups, around 10:00am they told me I had a 7:00am appointment, in theory the first one of the day. Indeed, the first car in line. After several follow-ups, around 10:00am they told me that my car would the next. Certainly, unacceptable! I asked for the Manager, who was not available. When I got to my office, I made a phone call to reach out to the manage via phone, but he/she was still unavailable. Simply, I left the shop due to my commitments that morning, without the car been fixed (warranty, a job that would not generate any income for them!) . I ended up making an appointment in a different dealership. More

Andrew Lyland was very understanding he guided me through every detail an i unstranted him..i was very happy with the outcome every detail an i unstranted him..i was very happy with the outcome More

Took over 2 hours for an oil change, was even early for a 10:00 appt and didn’t get out till almost 12:00. Then they didn’t do the car wash because it took to long for oil change. We go there for special C 10:00 appt and didn’t get out till almost 12:00. Then they didn’t do the car wash because it took to long for oil change. We go there for special Chevy and I would do better at a regular oil change place. No sure we would come back. Very disappointed. More

Very professional helpful keep you updated at all times give you complimentary wash gives recommendation. give you complimentary wash gives recommendation. More

Great service, good staff. I recommend this dealer to buy a car or for service I recommend this dealer to buy a car or for service More

First appointment employee wasn't present for oil change. Second attempt, task took 1:40. Second attempt, task took 1:40. More

This is only my second experience with them and it started out a little rocky but Nate the service employee I ended up speaking with came in a saved the situation. I started out a little rocky but Nate the service employee I ended up speaking with came in a saved the situation. I More

Incompetent. , sneaky, underhanded. Booked scheduled maintenance with plan I prepaid for. When I got there they had my vehicle under someone elses name after Ihave , sneaky, underhanded. Booked scheduled maintenance with plan I prepaid for. When I got there they had my vehicle under someone elses name after Ihave already had it serviced here before. They said they couldn't service me. Then they saidthey got it straightned outand did the service. I said to do all items that I have with the maintenance package I have. Then a few days later after the service they left me a voicemail that they were sending me a bill because my services were not covered. More