AutoNation Chevrolet West Colonial - Service Center

Our visit to Auto Nation Chevrolet on West Colonial in Orlando on July 4th (drop off by tow truck) was by far excellent. A new service writer resigned and Andrew Lewis picked up the ball and ran with it Orlando on July 4th (drop off by tow truck) was by far excellent. A new service writer resigned and Andrew Lewis picked up the ball and ran with it for a touchdown!!! Andrew and the technicians (Van, Team Leader) and Derick (Genl Mgr) were supportive, professional and kept us informed all thru the lengthy process of getting the job done. Our thanks. Roger & Fran Beckner More

Easy place to sit and wait for your vehicle. The staff is super friendly all around and take good care of you. I see Andrew in service every time, and he is very understanding and gets you in The staff is super friendly all around and take good care of you. I see Andrew in service every time, and he is very understanding and gets you in and out quickly. Love the new car wash service as part of the routine service, adds a nice touch to it. More

I arrived for my original appointment at 6:16 pm on Tuesday 7/26 and was told all technicians had left for the day. I made another appointment for the next day at 4:30 for my oil change. Although the Tuesday 7/26 and was told all technicians had left for the day. I made another appointment for the next day at 4:30 for my oil change. Although the service for the oil change itself was fine, I was pretty irritated about the original appointment cancellation the day before. It would have preferred to receive a phone call prior to driving to the dealership. More

Great job well done I will refer my friends and family to Chevy dealer all the time Chevy dealer all the time More

All staff was that took care of my requested service was very professional and courteous. Work was completed in a timely manner. very professional and courteous. Work was completed in a timely manner. More

You surveyed the wrong person. Took my car in for routine service and that went well, so that’s why you got 2 stars. I also mentioned a hesitation in acceleration and for that to Took my car in for routine service and that went well, so that’s why you got 2 stars. I also mentioned a hesitation in acceleration and for that to be checked. Expecting a diagnosis that day, I got a call that I needed 2 air filters…I had them replace them. Then I was told it would be 5 days before my car would be looked at for the engine hesitation. Seriously? And no loaner cars? No thanks. Then…I get a call from a person representing Autonation asking if I wanted to sell my car. I was interested, except she wouldn’t give me a quote without knowing what I owed on the car. I explained I didn’t know. She said she’d call me back. Next thing I know, my husband gets a call from the same woman asking HIM for payoff info. That was way over the top in my opinion. I’m truly interested in selling my 2018 Camaro with only 20,000 miles on it, but after the sneakiness, I won’t do business with Autonation again. More

Easy to schedule my appointment online, in and out efficiently and left with a car wash. efficiently and left with a car wash. More

Dealer in West Colonial was great, customer service very professional, Andrew was very nice with us, everything on time . For sure next time I will go there for my maintenance car. professional, Andrew was very nice with us, everything on time . For sure next time I will go there for my maintenance car. More

Poor communication from the service advisor. Had me waiting 3.5 hours to then find out that they are waiting on an approval from the fleet management company for a air filter. I later called t Had me waiting 3.5 hours to then find out that they are waiting on an approval from the fleet management company for a air filter. I later called the fleet company to ask them about the wait time. They told that it should not take more than 15 minutes to get an approval. And if they have wait linger than that again, I need to give them a call to let them know. Not sure why my truck needed a new air filter when it has less than 8000 miles driven. More

My service advisor Terrence was extremely helpful and he explained everything i needed to know about my service explained everything i needed to know about my service More