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AutoNation Chevrolet West Colonial - Service Center

Orlando, FL

3.9
358 Reviews

358 Reviews of AutoNation Chevrolet West Colonial - Service Center

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November 14, 2022

Worst Chevrolet dealership in Orlando . did not return calls, lost my key, Never repaired car. Poor security… I finally had the car towed to Starling Chevrolet and they never missed it! More

by Bobbie Francis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Nov 17, 2022 -

AutoNation Chevrolet West Colonial responded

Hi Bobbie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

November 11, 2022

Go see the new manager at service and let him show you what doing a job right is all about. More

by Briansinghllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New young male manager
Nov 21, 2022 -

AutoNation Chevrolet West Colonial responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 10, 2022

Very helpful, kept me informed of progress, clean, close by, and quick repairs thank you. More

by mark.payne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Nov 18, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

November 09, 2022

Had a very good conversation with New service manager! Appointment was on time! Great job! Thanks More

by tcbigal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I remember female, can’t recall her name at the moment!
Nov 16, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

November 05, 2022

No communication with customer. Tell you one price then it's another price at the end. Never have the work done when they say it will be done. More

by Robie008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Some many.
Nov 13, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 680-0751 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!

November 03, 2022

Brian Stilwell went above and beyond to help us with our warranty. Excellent effort on his part. Armando Cancel from sales worked with me in purchasing a new chevy in the near future. Very informative a More

by larry.rutter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Cancel, Brian Stilwell
Nov 11, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Chevrolet West Colonial! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 03, 2022

I was told my car was ready, I returned and had to wait an additional 30 minutes and I was the second customer in line and there were approximately 6 representatives other than the one I was waiting for do More

by kl_brez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
999 House Tech
Nov 11, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, we appreciate you taking the time to respond. The staff at Autonation Chevrolet West Colonial take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (407) 680-0751. We hope to hear from you.

Nov 11, 2022 -

kl_brez responded

Will call you! Thank you

November 02, 2022

Great service! Was satisfied with the work that was completed on my vehicle. Would recommend More

by Alexandralewis707@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Nov 10, 2022 -

AutoNation Chevrolet West Colonial responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 29, 2022

Appointment was easy to make. Car taken in on schedule. Everything explained up front. No hard sell for unnecessary product or services. Car ready when they said it would be. Will More

by RowBikeRun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service deparment
Nov 06, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 28, 2022

When entering the service department you are greeted by Polite service writers who present courtesy in assisting you with getting your vehicle checked in for service. The welcoming environment lets anyone More

by Promises309
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Nov 07, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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