AutoNation Chevrolet West Colonial - Service Center

I try to give the benefit of the doubt for why human beings are incompetent at times, but when my appointment is on a Tuesday and my car had been there the following Friday and then lied to about the ap beings are incompetent at times, but when my appointment is on a Tuesday and my car had been there the following Friday and then lied to about the appointment, saying the car is in service, then the car was not serviced for about 7 days AFTER Tuesday. I even drove by and saw the car in the same exact spot as when I left it in the parking lot. The (service) text messages were a lie about my cars status, and then sent to the wrong person, telling me to pick up the car. I show up and luckily they tell me I can wait 30-40 mins while the (only technician) replaces the battery. And no one gives me a real good answer why it just died. Just that the the small battery and not the $18K battery (main one that runs the entire car) died and that's the reason the car just totally died. I don't know if it needed a software update or I should sell the car. Electric cars are NOT trust worthy and are more expensive than they are worth. I wished I could have just gotten the battery from Wal-Mart at a cheaper price, but you really don't know anything about these cars and they REALLY need to send MORE MECHANICS to school so me and other people are not waiting around two weeks to have one car (small battery) replaced. I sound like a total Karen right now, but I couldn't even talk to anyone about the service of my car, I was sent to different people over the phone (when Terrence was off) people hung up. I call back, and the person said, "Oh, yeah it's being serviced now". Which was a lie, when I drove past and saw my car just sitting in the same spot. I honestly would rather leave the county to hopefully get better service next time. I feel I can't trust anyone at the AutoNation Orlando region. I want to just lease a new car next time. Warranties are trash! Please SEND MORE MECHANICS TO TECH SHOOL!! You are about to make EVERY car Electric and NO ONE CAN FIX THEM? Get your priorities in check!! More

Good overall, friendly, but was not prepared to do the scheduled oil change on vehicle. scheduled oil change on vehicle. More

The general manager in the service department went above and beyond. on the other hand the agent that served me was very, and i mean very rude! and beyond. on the other hand the agent that served me was very, and i mean very rude! More

Terrible customer service, communication from staff non - existent, multiple excuses, no solutions and management very unprofessional. Went to another dealership and problem solved. Terrible visit here. - existent, multiple excuses, no solutions and management very unprofessional. Went to another dealership and problem solved. Terrible visit here. Will not return. More

Everyone very considerate, and helpful will definitely go back when I need to. No problems with my car. Service manager Brent Mills was awesome. back when I need to. No problems with my car. Service manager Brent Mills was awesome. More

Sales people are super nice and helpful. The service department always goes above and beyond to get things fixed. The service department always goes above and beyond to get things fixed. More

Customer Service Representative was very detailed about the work being done on the vehicle and consistent with the timeframe of getting the work completed. the work being done on the vehicle and consistent with the timeframe of getting the work completed. More

11/27/2022 It was a wonderful experience with the Service....this was handled by Ms. Celine who is good at helping the customer....Nice...she was able to get the Lyft- person who took first time was Service....this was handled by Ms. Celine who is good at helping the customer....Nice...she was able to get the Lyft- person who took first time was amazing....they checked everything they put the Viper....anyhow they had to get from another store-otherwise all were in time...Courteous, Professional. Other Great helpful person is Mr. Harvey-he always wants to travel extra mil....Few people worth mentioning are Mr. Brian brother and Mr. Austin brother who picked the call on 12/3/2022 Please ensure management reviews and puts a nice note for them. More

Jeffrey was very professional. He explained what was to be done and recommended what he thinks should also be done during the service. I would definitely look for him when I visit He explained what was to be done and recommended what he thinks should also be done during the service. I would definitely look for him when I visit again. More

The manager and team promptly took care of my concerns and got me back on the road in no time. They were very friendly and explained clearly what the issue was with my car. and got me back on the road in no time. They were very friendly and explained clearly what the issue was with my car. More