AutoNation Chevrolet West Colonial

Mike is exceptional and very responsive. Mike ALWAYS returns calls. As a workers compensation adjuster, excellent customer service is the difference between litigation or not. Mike knows my Tahoe and en returns calls. As a workers compensation adjuster, excellent customer service is the difference between litigation or not. Mike knows my Tahoe and ensures my routine maintenance is completed timely. Courtesy has a jewel of an employee in Mike. Today while picking up my truck, I told another employee "Mike is MY service tech!" I mean that in all sincerity. Many blessings. ... Joy Hughley More

I recently had my car towed to Courtesy Chevrolet and was fortunate to have been greeted by Mike upon my arrival at the Service Dept. Although, he was busy with others, he escorted me to a very comfortable fortunate to have been greeted by Mike upon my arrival at the Service Dept. Although, he was busy with others, he escorted me to a very comfortable waiting area, took over details with the towing driver and in a very expedient fashion, had me on my way to obtain a rental vehicle and back to work. He kept me apprised of what was going on with my vehicle and was always accessible by phone. In today's world of little or poor customer service, Mike was a breath of fresh air. While I do not expect or want to have any further service needs, I hope the next time I do, Mike Wheeler is still with Courtesy Chevrolet to handle same for me. Very little in life frazzles me, but I was never one who dealt calmly with car problems. Mike made this incident totally painless. More

Rated because Mike was made me feel very appreciative of your business, he was friendly and prompt when getting the answers to my questions. Even when I returned to have the work done he was training a new your business, he was friendly and prompt when getting the answers to my questions. Even when I returned to have the work done he was training a new guy, Mike and the new guy had smiles on there faces like they were very happy. That type of personality goes farther than just the time you are at the dealership. Thanks Mike and the "new guy". be Blessed More

The staff at Courtesy Chevrolet, and my service advisor Tim Brown in particular, have been great to deal with. Tim has is always very friendly and helpful when I need to schedule maintenance or have servi Tim Brown in particular, have been great to deal with. Tim has is always very friendly and helpful when I need to schedule maintenance or have service performed. I would highly recommend Tim and Courtesy Chevrolet on West Colonial to anyone! More

Knowledgeable and friendly service with a smile. Had an oil change and was recommended special oil due to the mileage my truck was at. Never knew it made a difference but I appreciate that I feel my truck oil change and was recommended special oil due to the mileage my truck was at. Never knew it made a difference but I appreciate that I feel my truck is in good trusted hands and I can always expect affordable, great service, & quick turn-around. Very pleased & will come back & most certainly will refer friends. More

I had a problem with my car and I took it in for service and dealt with Mike Wheeler in the service drive.Mike was very helpful in getting my car looked at immediately upon my arrival. The car was fixed and and dealt with Mike Wheeler in the service drive.Mike was very helpful in getting my car looked at immediately upon my arrival. The car was fixed and I was on my way very quickly. Mike was very professional and courteous!I will always bring my cars into this dealership for repairs because of how I was treated by Mr. Wheeler. More

Have a fleet of Chevys and had to have the speedometers replaced. Ian helped me out and went over and above to make sure that everything that could be covered was. I was treated very well. I would definate replaced. Ian helped me out and went over and above to make sure that everything that could be covered was. I was treated very well. I would definately recommend Ian and Courtesy Chevrolet to anybody. It was a pleasure to work with them and we will again More

This was the absolute worst shopping experience for cars I have ever experienced. I requested pricing on 3 separate pairs of vehicles, yes I was going to purchase 2 new cars from them. The choices wer I have ever experienced. I requested pricing on 3 separate pairs of vehicles, yes I was going to purchase 2 new cars from them. The choices were Malibu LS/Equinox LS, Impala LS/Equinox LS, Equinox LS x2. After explaining what I wanted and I would only work with OTD prices, I was sent the following prices. Malibu/Equinox $45,000 Impala/Equinox $45,000 Equinox/Equinox $47,000 Once I got there, and spent 3hrs filling out the paper work etc, they come over and tell me the Impala/Equinox was priced wrong and it would be $49,000 out the door. Almost $5000 more. I got pissed and left. I contact my sales person Samantha and inquired if the $47,000 price for the pair was available that I would go back and buy. They now claimed it to be $48,000. If at all possible RUN away from this place before they try to lie to you to get you in and change the price. More

I recently purchased a used Corvette from another dealership in town. (not a Chevy dealer). a few days later I noticed that the clear panel roof had sun damage. I decided to take the car to the neare dealership in town. (not a Chevy dealer). a few days later I noticed that the clear panel roof had sun damage. I decided to take the car to the nearest Chevrolet dealer by my home to have them xxxxx the problem. I expected a fight on my hands. This is where I met Tim Brown in the service dept. I told him briefly about the problem and he was all ears. Before we even got to the car he told me that they would fix the problem. No sarcasm or anything, i was shocked. He asked me if this was my first Corvette and I told him yes. He acknowledged the problem and assured me that GM would take care of the problem. He then took the time to answer a couple of questions I had about the car and was very thorough. I appreciated that very much, He seemed very sincere and proud to represent GM. He then checked the vin# and told me that i had a great deal of warranty on the car that I didn't even know about. Again he went the extra step. The whole experience was UNBELIEVABLE, not what I expected or how i thought I would be treated in the service drive. I sure wish all employees would treat customers like Tim treated me, maybe some businesses wouldn't be in such trouble. Still not impressed 100% with Chevrolets quality. I don't believe a 3 year old car should have to have its roof replaced but I'm sure GM will get there. Tim made it all right. Car has been fixed and all went great on that visit as well. I will buy mu next new Corvette from your dealer as long as you have Tim there, More

My vehicle is a handicapped van that needed some specialized repairs on a few of the conversion features. I know these were out of the ordinary repairs, but Mike and Kenny went out of their way to m specialized repairs on a few of the conversion features. I know these were out of the ordinary repairs, but Mike and Kenny went out of their way to make sure to fix the issues at hand. Thanks More