AutoNation Chevrolet West Colonial

Treated with dignity and respect Bought my 2018 ZL1 Camaro here and was very impressed with the level of customer satisfaction that is not only reflected in the sales department but i Bought my 2018 ZL1 Camaro here and was very impressed with the level of customer satisfaction that is not only reflected in the sales department but in every other department as well. Courtesy, kindness, knowledgeable respectful people helped me through every step of my buying experience. Most of my dealings were through Kamal and Jessica who deserve special recognition having distinguished themselves with exemplary customer service. More

Superb Corvette Department Service Corvette department always provided professional service with awesome "Keith" the mechanic! Definitely 5 Start service. Always courteous and takes goo Corvette department always provided professional service with awesome "Keith" the mechanic! Definitely 5 Start service. Always courteous and takes good care of my Vette. I highly recommend! More

Better than the Airport Location It was a better experience than the airport location and i got more information on this visit than on others. I might visit this location again in the It was a better experience than the airport location and i got more information on this visit than on others. I might visit this location again in the future? More

HORRIBLE EXPERIENCE Worst experience at a Chevy dealership ever. Actually, worst experience at ANY dealership ever. We will NEVER be back and we will NEVER EVER EVER reco Worst experience at a Chevy dealership ever. Actually, worst experience at ANY dealership ever. We will NEVER be back and we will NEVER EVER EVER recommend for someone to go there for servicing. Carl Black is now our go-to Chevy Dealership. We paid to have our car fixed there and when they gave the car back to me, after paying $350, the car wasn’t even fixed. Wouldn’t give me a loaner but wanted to keep my car for more servicing. We literally had the car towed out of your parking lot and brought to Carl black because AFTER I PAID, the car couldn’t even be driven or, in the words of David Vega, will blow up. Please tell me why someone would want to go to a dealership that gives you your car back with more problems than it came in with and still won’t give you a loaner unless you pay $35 a day?? IT’S CHEAPER TO RENT A CAR!!!! Ps, we went to Autonation once before and had a bad experience. So we tried again, and we were proven that that was not a one time mistake, that this place truly is lacking in any type of leadership and customer service. I would give this place negative stars if I could. EXTREMELY disappointed does not even begin to cover it. More

Great experience It's was wonderful I told Frazlic my price range and type of car I wanted and I got it, I'm extremely pleased . I recommend this dealership to anyone It's was wonderful I told Frazlic my price range and type of car I wanted and I got it, I'm extremely pleased . I recommend this dealership to anyone buying a car. More

Great Dealer This is so far the best dealer i have come across for my car. They treat me like family and i trust them with my car. They dealer has a great manag This is so far the best dealer i have come across for my car. They treat me like family and i trust them with my car. They dealer has a great manager and i can see them improving greatly from the perfection they are now. More

The only pace to buy a car Wonderful troy my salesman u gene.the general manager and the whole staff at this dealership treat you like a.family member not just a sale in the boo Wonderful troy my salesman u gene.the general manager and the whole staff at this dealership treat you like a.family member not just a sale in the books in my opinion they set they standards that all other dealerships strive to meet if you are ever interested in a new vehicle then this place will be the last place you will ever go to again we love our black 2017 malibu and will be back again when we're ready to purchase our next vehicle thanks again and keep up the standards that all other dealerships want to meet More

Horrible dealership!!! I STRONGLY suggest you do not use this company. Like so many others I was forced to have to give them a one star rating since there is no 0 star ratin I STRONGLY suggest you do not use this company. Like so many others I was forced to have to give them a one star rating since there is no 0 star rating. I thought I was alone until I read all the other reviews that basically had the same complaints I did. They are a typical BAIT & SWITCH type car lot. They may sell new and used vehicles but they all have that old used car salesman stigma thing people love to joke about. Very unprofessional, shady and underhanded! My wife spent 5 days dealing with them on a car and finally got the price to where we were happy and I accepted their final offer. Next thing I know the car isn’t really for sale anymore but let me see what else we can find. As soon as they are confronted about making us an offer on something they no longer have nobody wants to communicate with us anymore. They just disappeared and moved on to the next victim I guess. I would call back and I talked to 5 more salesmen and they all stated the car was available and I should come down for a test drive. This leads to the bait and switch because now you wasted your time to travel there with buying a car on the brain so they will get you into something. Their website states they put the customer first and take the hassle out of purchasing a car…that was so far from the truth in our case. Then I receive a call from the GM of the lot and he proceeded to share with me in a very pleasant way that my wife and I miss understood the situation that transpired over the course of 10 days of having crap shoved down our throat. He had absolutely nothing to do with this until I posted a negative review, but he had no problem telling me I misunderstood their intentions. There are car lots out there that actually care about their clients but this isn’t one of them. If you enjoy drama, lies, deception & misleading salesmen then this is the place for you. If you want to enjoy your car buying experience and feel like at that moment in time you are the ruler of your own destiny then go somewhere else. Again, I thought I was alone until I read some of the reviews before mine. If I would have read them first I might have caught on to what was happening a little sooner and would have gone somewhere else. Please do your homework before dealing with these individuals. They truly are about putting the customer first as long as it’s on their terms not yours. I would like to thank everyone at this dealership that either completely wasted my time and energy or just ignored us all together because that was such a great non-car buying experience. More

Ritz Carlton Service Extremely professional, excellent personal and dedicated service that I've only seen when at stay at the Ritz-Carlton. I been to 3 other dealership be Extremely professional, excellent personal and dedicated service that I've only seen when at stay at the Ritz-Carlton. I been to 3 other dealership before I stop at Chevrolet Auto Nation and between Mrs. Dallie and Harry I felt no need to go anywhere else, even though the first day I didn't find the vehicle that I was looking for. Mrs. Dallie and Harry team up and keep looking for cars all over Florida and did not stop until they found a perfect match for me. This for me was so important because I been working hard for the past 3 years in order to get the car that I wanted so to be driving the car that I dream for 3 years deliver by the hands of the professionals like Mrs Dallie and Harry you can rest assure I will recommend them to everybody I know. More

Petty and Unprofessional. I gave this place an average rating from a previous repair job. Decided to give them a try again and they actually confronted me about the rating. Qui I gave this place an average rating from a previous repair job. Decided to give them a try again and they actually confronted me about the rating. Quite, frankly I was shocked. Instead of remedying the problem with excellent customer service they escalated bad feelings by this childish whining about a bad rating which wasn't even a bad rating. It was a fair to good rating. I decided at that point, I wasn't going to let them touch my car with this kind of attitude and gave the job to a competitor. I'm a very reasonable and fair person but AutoNation was not...........The most unprofessional appointment I've ever had. Needless to say, I do not recommend this place. More