AutoNation Chevrolet West Colonial

Worst service The service technician Gin/Gill was horrible and tried to rip me off i will never go to this Chevy dealership ever again they really are the worst ple The service technician Gin/Gill was horrible and tried to rip me off i will never go to this Chevy dealership ever again they really are the worst please do go to they don’t even offer a loaner car while your car gets fixed they make you wait for hours!!!!! HORRIBLE STAY AWAY More

Personable..Professional..Knowledgeable..Courteous..Equiitab Before I could enter the showroom, a courteous young man (Travis) warmly and enthusiastically greeted me, inquiring as to how he could assist. As we Before I could enter the showroom, a courteous young man (Travis) warmly and enthusiastically greeted me, inquiring as to how he could assist. As we were sitting down, Clerge rushed over to introduce himself and to Thank us for the opportunity to serve. I experienced an overwhelming sense of relief, in contrast to other car buying episodes. Every aspect was carefully explained in detail. As we approached the close of the transaction, someone from the Service Department took care of touching up several slight scratches. In a nutshell, West Colonial Autonation rocks!!! Janie Brinson More

Great customer service.. Todd and Yamil were very helpful, knowledgeable on what i needed and outstanding all around service... The best i've seen in very long time... Todd and Yamil were very helpful, knowledgeable on what i needed and outstanding all around service... The best i've seen in very long time... More

A well trained team of crooks I answered an online add for a used 2017 Chevy Express 2500 LT Van, I was contacted by Alexandria Martinez, and over a few week period she continued t I answered an online add for a used 2017 Chevy Express 2500 LT Van, I was contacted by Alexandria Martinez, and over a few week period she continued to send me emails as the price of the vehicle dropped in price. On Wednesday a called her and but found it was her day off. I spoke to Blake and I told him I was willing to buy the vehicle but only had three questions, one about the warranty, I asked about the condition of the tires and lastly I asked if they had all the original keys and door remotes to open the doors. I told him as long as the tires were good and he had the keys I inquired about I would most likely purchase the vehicle after I made a trip there to inspect and drive it. He told me he would check on the keys and send me pictures of the tires. I also told him I was coming 180 miles to see this vehicle and please do not waste my time if he did not have the keys of the tires were not in good condition. I then got a call back from the sales Manager Jose who assured me the vehicle was in great condition so I asked what I needed to bring with me tomorrow to purchase the Vehicle for cash no loans no trade ins. Here is what transpired the next day. Blake never followed through with either the tire pictures nor did he answer me about the keys. the next day I drove the 180 miles to see the vehicle and even drove it. I told Alexandria it all checked out and we had a deal at the asking price including the hidden dealer fee of just under $800.00 additional fees to purchase the vehicle all I needed was to see the other key and the door remotes and I would write a check for the purchase price. She then lied to me and told me this vehicle did not originally come with door lock remotes and that was an option that this vehicle did not come with from the factory. we then went to her office and Jose come in and told me the same lie, that this was an option this vehicle did not come with. I researched the vehicle prior to visiting the dealer and saw that keyless remotes door locks were standard equipment on this vehicle. I asked Jose to see Blake Who I had spoken to on the phone the day before and shortly after Blake appeared and backed up the lies of both Alexandria and Jose that this vehicle did not have keyless door remotes. At this point I told them all thank you for your time but I could not transact business with a Chevrolet dealership that promoted lying in order to sell vehicles. I left the dealership and started back on my 180 mile trip but decided to call the dealership and speak with the general manager Eugene Sturgeon about the lies and underhanded sales tactics used by his staff to trick people into buying cars from Autonation. Mr. Sturgeon refused to take my calls and has refused to return my call from the messages I have left for him. I warn anybody interested in buying a vehicle from Autonation West Colonial beware of the lies and underhanded tactics they are trained to use to push cars on to the general public. More

first time service the service department was prompt for my appointment and service was done with accuracy and cordial . clean and comfortable , as well I was recognized the service department was prompt for my appointment and service was done with accuracy and cordial . clean and comfortable , as well I was recognized for every visit. More

John-Ross Registe is the best sales specialist. He is very respectable, knowledgeable, and has great customer service skills. John went above and beyond to help me to find a vehicle that was perfect He is very respectable, knowledgeable, and has great customer service skills. John went above and beyond to help me to find a vehicle that was perfect for me and my family. He took all the information I gave him and work with us patiently and we end up buying a Chevrolet Colorado. I would reccomend him to anyone who needs to buy a car. You will never find a more understanding, knowledgeable, friendly, and patient salesperson. Thank you John once again for your hard work. Dave and Shaneeka Lawson More

Justin in Service Just had some maintenance for done on my 1999 Suburban. Clarence did an awesome job tuning my diesel, runs like new. 286,000 mi. I've done business wi Just had some maintenance for done on my 1999 Suburban. Clarence did an awesome job tuning my diesel, runs like new. 286,000 mi. I've done business with these guys for 20 years More

Great customer service Kamal was a great sales representative he took care of me in the best possible way. I would definitely recommend him to others. Thanks for you time I Kamal was a great sales representative he took care of me in the best possible way. I would definitely recommend him to others. Thanks for you time I will come again More

The car salesman I like to thanks Dollie Smith and Denise for all the help and the friendly atmosphere both let feel during my process to get a Buick Encore. Very prof I like to thanks Dollie Smith and Denise for all the help and the friendly atmosphere both let feel during my process to get a Buick Encore. Very professional and friendly at the same time. Thanks for make my experience so easy. More

Rocky Beginning, but Ended Well! My experience with Auto Nation West Colonial in the beginning was challenging and unpleasant! The Service Adviser (Mo Grossy), assigned to me was unp My experience with Auto Nation West Colonial in the beginning was challenging and unpleasant! The Service Adviser (Mo Grossy), assigned to me was unprofessional and unpleasant to work with, which caused for the Service Manager, David Vega, to intervene and take over my case. Mr. Vega was professional, honest and clear with me regarding every aspect of my repairs. He responded immediately to my inquiries and made exceptional efforts with assisting me. I am grateful for all of the help and work David Vega did with overseeing my vehicle's repairs. He went above and beyond the call of duty, which made my experience tolerable. More