AutoNation Chevrolet West Colonial

I had a great experience and was well taken care of. The service adviser was friendly and kept me informed. The service adviser was friendly and kept me informed. More

Nathaniel was my service rep and kept me updated on the status at all times. status at all times. More

My boyfriend and I were in an accident and my car was totaled. I was on the hunt for a car for a month and found one I liked online at AutoNation. I get my car serviced at Tropical Ford, but they didn't totaled. I was on the hunt for a car for a month and found one I liked online at AutoNation. I get my car serviced at Tropical Ford, but they didn't have anything on the lot in my price range that I liked. My boyfriend saw a black mustang convertible with navigation and a backup camera which is what I was looking for. Navigation and a back up camera. The infotainment system said it needed an update which was no big deal as I updated the system in my last car. Jonathan and Moe (salesmen) were awesome and I'll sing their praises to everyone. Those two are the ONLY good things about AutoNation. Now.. let's get to the dumpster fire it really is. When I bought the car, I was told that everything was 110%. New brakes, fully serviced, new convertible roof, etc. HA! The brakes started squeaking and I called immediately. I specifically told them the sound was coming from the front left. Remember I said that. I took it in and was told I had four new brake pads put on and to expect squeaking for a few days while they were being broken in. A week later the brakes were SCREAMING, there was a whistling sound while I accelerated, and my infotainment system went black. No radio, no navigation, no nothing. I called and took it back in and was baffled when I was told that it needed the routers trimmed and new brakes. I also found out that the first time I took it in, they put two brake pads on the back. Like.. what?! Remember I specifically said the sound was coming from the front left and was told I had four new brake pads put on. THEN I was told that since the infotainment system isn't a safety issue, there was nothing they were going to do and it was up to me to get it fixed. Mind you, I had the car for THREE WEEKS at this point. The gentleman from the service department told me to talk to sales about it and tell them to cover it. Side note - my father was a GM of a dealership for 35 years so he knows the business inside and out, and I know more than most - my Dad didn't raise a fool. I spoke to Jonathan and he was sure that the manager would agree to use the $900+ dealer fee they charge when you purchase the car to get the radio fixed. To my surprise, Eugene the manager refused to fix and told me that the dealer fee went to replacing the convertible roof because it was leaking when the car was traded in. That was BEFORE I purchased it, and what dealership is going to willingly sell a car that has a leaking convertible roof? I didn't know the car even existed before stepping foot on that lot and it had already been replaced. But you want to use my $900+ dealer fee for that instead of something that went wrong with the car after I purchased it? I called my dad while Eugene had me on hold and merged the calls. He was nasty to my dad when he made it clear that he was now on the phone and knows how things work. My dad reminded him that the service department did not touch the front brakes when that was where the sound was coming from, on top of the fact they lied and told me they put four brake pads on the first time I had to take it in for service. They didn't even touch the front. Eugene told my father to stop talking because he was talking to me since I purchased the car and not him. He then said he'd have to call us back because he was busy and the only manager there that day and hung up on us. My dad WAS the only manager which is the funny part and he never treated customers like that - he was ranked one of the top GMs in the country. Eugene made it clear that AutoNation's intention is to get every penny they can from you and send you on your merry way to deal with car issues on your own. He was obnoxious, he was rude, and he has no idea how to conduct business. It's been a week and I have not received a call back, nor will he answer his phone. Stay away from AutoNation. I have friends who purchased cars from them before and have very similar stories. I just wish I would've known before buying from them. I would've taken my business elsewhere. More

I have been a customer over 20 yrs customer service has been awesome been treated like family been awesome been treated like family More

They made the buying process very easy. My wife is in home hospice and I never set foot in the dealership. I am not sure they can do it for everyone but given the situation I was very thank My wife is in home hospice and I never set foot in the dealership. I am not sure they can do it for everyone but given the situation I was very thankful. They actually delivers my new truck at 930 in the evening! Kartal, my sales person, really went the extra mile. More

The employees were nice, friendly and helpful. The service area was clean and the waiting area was comfortable. The service area was clean and the waiting area was comfortable. More

Overpriced for labor. It should cost $80 in labor to replace one headlight. Also went in for breaks and when I received vehicle brakes still made grinding noise It should cost $80 in labor to replace one headlight. Also went in for breaks and when I received vehicle brakes still made grinding noise More

Took my chevy express Company Work van in due to bad Body Control Module, most annoying is the drivers master window control. Two buttons for driver and passenger window, neither worked. Two weeks prior, had Control Module, most annoying is the drivers master window control. Two buttons for driver and passenger window, neither worked. Two weeks prior, had purchased a master window control and installed it. Figured the Body Control Module was the issue, as it effected other things as well. Body Control Module replaced, but didn't instruct them to fix the window. We had discussed it, when explained the problems on drop off. Called to done, can pick up. On pick up, asked the Service Manager David Vega, does the window control work/ He said lets see. He took down the window a little, then took up ok. Tried down again and nothing. He said bring it back next Saturday and he would check it, as he new I just bought the part at AutoNation. Sounds good, start for home 2.5 miles away. Didn't make it. A lot of lights, about halfway, coming to a complete stop, two thuds from the transmission. Turned around and it got worse, a few take offs it popped in to gear with a thud also. Here is where everything turns horrible with AutoNation. Need to check the transmission. Told will call in the mornings, never happened. My calls in to AutoNation left voicemails and texts no response. Had to go in person, need a rebuilt transmission and the fuse box is burnt, grounding out and interfering with the Body Control Module. Given a price of near $7,000. Told recently had a brand new motor installed at a dealership in PA, nearly the same price. David Vega said he would see what he could do. Told the Fuse Box & Transmission ordered and told would be installed following Monday-Tuesday able to pick up Wednesday. The following Tuesday comes, I begin calling, again only voice mail and text. Left message trying to coordinate pick up following day... NO response, so end of work day Wednesday, go in to pick up my work van. Service manager speaking with parts manager. My rebuilt transmission was ordered from GM, they had a shipping number. And they were trying to locate it. They supposedly did everything correct, it was GM's fault... Asked about the Fuse Box installation, told they didn't do it either. Told them to install it before doing anything else with the van, as it could damage other things. Told it would be done... The following week they tried to figure out what happened. But now my in-stock rebuilt transmission was on back order. Assured we would be next, as our product was supposed to be shipped already. The week after, they ordered another transmission, had another shipping order... this week goes by. I go in, where is this transmission? Don't know, Ok where does the tracking number show it to be? They didn't have a tracking number available. Obviously, it was never shipped like the first transmission. Ok let me pay for the Fuse Box, now here it is, sitting on the floor in David Vega's office. In 4 weeks they did nothing but waste my time, and this is a Company work van. David Vega gave me the Fuse Box, and I drove the van to a Aamco Transmission location. The first thing they wanted to do was install the fuse box, however AutoNation gave me the wrong Fuse Box, so much for GM mechanics and VIN numbers. It was installed, as well as the rebuilt 6L90 GM transmission for just over $4,000. I contacted David Vega via Voicemail, spoke with AutoNation customer service to speak to David, as well as Justin Service adviser. Could see David through the glass walls, but David Vega is just a disservice, no response. I left the message, Fuse Box was the wrong one, Master switch bought from AutoNation not working. Would return the wrong Fuse box... That was almost two weeks ago. David Vega the "Service manager" never contacted me. Told me BS stories, he called my voicemail was full, in the first few weeks. Never happened, nor was there ever a missed call from AutoNation. David Vega and AutoNation did nothing is 7 weeks, except waste my time. Also question his honesty and integrity, need to watch out for rip offs. More

The employee went above and beyond to service my car, excellent comunication and they really make my day. Great Job and great team excellent comunication and they really make my day. Great Job and great team More

Quick and reliable service. Representative was very communicative and easy to work with. I appreciated their sense of urgency. Representative was very communicative and easy to work with. I appreciated their sense of urgency. More