AutoNation Chevrolet West Colonial

It took 3 hours for just an oil change so I think that was too much a wait was too much a wait More

Sales team along with Sales managers were extremely supportive and transparent about my buying process. I came in with little to no hope of getting out of my Subaru and into a truck. David S. took the supportive and transparent about my buying process. I came in with little to no hope of getting out of my Subaru and into a truck. David S. took the time to learn about my situation and relayed it to Matei and Eugene in management and together was able to put a deal in works and I ended up leaving in my brand new 22’ Chevy Colorado! Thanks again! More

Everything is great Great team Delivered what they promised repair seems all good at this time promised repair seems all good at this time More

Took my vehicle in because one of the windows would not roll up. The repair took 2 and a half weeks: 5 day wait just to look at my car (not leaving it meant chancing the vehicle getting rained in as my gar roll up. The repair took 2 and a half weeks: 5 day wait just to look at my car (not leaving it meant chancing the vehicle getting rained in as my garage is currently unavailable due to home renovations); + another full week to get the part from Michigan; + another 4 days because the technician and service advisor and parts department couldn't be bothered to talk to one another; + 1 day to actually do the repair. I had to track down the service advisor several times to ask about the status of my vehicle -- he never contacted me with updates until the day the car was ready. When he gave me the cost estimate over the phone, he neglected to mention the $60 or so in additional "fees". In every previous experience with this shop, the price I was quoted was accurate, so I had no reason to expect the total to be higher than what I was quoted. When I picked up the car this time, I asked for an explanation. "Well everybody has to pay shop fees and taxes" is what I was told. I said if you are calling me to tell me the cost of the repair, you need figure this all out ahead of time and give me that number so I know what to expect. I also said "shop fees" are not the same thing as taxes. It's fair to assume that people expect to pay sales tax on goods and services they purchase. But "shop fees" are not a tax or regulatory fee that gets passed through to the State -- it's a markup, plain and simple. You could call them "CEO Yacht Acquisition Fees" and it would likely be more accurate because nobody would confuse it with a charge that is imposed by law and passed through to the city, state, etc. "But you didn't ask for an 'out the door' price" was effectively the service guy's only response. At that point, I decided I will never do business with AutoNation ever again. Anywhere. Any brand. Service, sales, parts. Never again. More

Great service. Kartel was excellent in his communications and prompt. Happy he was apart if the experience. Kartel was excellent in his communications and prompt. Happy he was apart if the experience. More

The whole experience was very good especially with the salesman Wilton and the finance person. My only negative was the detailing was not good at all. salesman Wilton and the finance person. My only negative was the detailing was not good at all. More

Nate Small was great to work with, he helped out tremendously and took good care of my situation. tremendously and took good care of my situation. More

Our visit to Auto Nation Chevrolet on West Colonial in Orlando on July 4th (drop off by tow truck) was by far excellent. A new service writer resigned and Andrew Lewis picked up the ball and ran with it Orlando on July 4th (drop off by tow truck) was by far excellent. A new service writer resigned and Andrew Lewis picked up the ball and ran with it for a touchdown!!! Andrew and the technicians (Van, Team Leader) and Derick (Genl Mgr) were supportive, professional and kept us informed all thru the lengthy process of getting the job done. Our thanks. Roger & Fran Beckner More

Easy place to sit and wait for your vehicle. The staff is super friendly all around and take good care of you. I see Andrew in service every time, and he is very understanding and gets you in The staff is super friendly all around and take good care of you. I see Andrew in service every time, and he is very understanding and gets you in and out quickly. Love the new car wash service as part of the routine service, adds a nice touch to it. More