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AutoNation Chevrolet West Colonial

Orlando, FL

4.0
673 Reviews
For Orlando area residents, there is no better place for Chevrolet cars, trucks, and SUVs than AutoNation Chevrolet West Colonial. Our expansive showroom is just a few blocks west of Lotte Plaza on W Colonial Drive. Featuring one of the largest inventories of both new and used Chevrolet vehicles in Orlando, including all the latest models, AutoNation Chevrolet West Colonial has it all! Visit our showroom in-person or online today to learn more about what a new or used Chevrolet can do for you.
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3707 West Colonial Drive

Orlando, FL

32808

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Showing 673 reviews

December 15, 2022

The general manager in the service department went above and beyond. on the other hand the agent that served me was very, and i mean very rude! More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service agent
Dec 19, 2022 -

AutoNation Chevrolet West Colonial responded

Hi Thomas, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

December 13, 2022

Terrible customer service, communication from staff non - existent, multiple excuses, no solutions and management very unprofessional. Went to another dealership and problem solved. Terrible visit here. More

by akleber11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrance, Brent
Dec 15, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (407) 680-0751 to discuss what we can do to help.

Dec 15, 2022 -

akleber11 responded

I was told by the manager, to take my car back to the dealer I bought it from. After the 250 miles that I had to drive my car with a broken transmission, because of the warranty companies request, your manager said to me, do not bring it back here bring it to the dealer you bought it from. It is currently at the dealer, and they are happily taking care of my transmission, and I am relieved. I will not go back to this dealership nor will I ever recommend there.

December 12, 2022

It was excellent, well follow up and David and Bryant made it easy for my needs More

by marcasandmarcas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian and David
Dec 14, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 12, 2022

Everyone very considerate, and helpful will definitely go back when I need to. No problems with my car. Service manager Brent Mills was awesome. More

by Andreamichelle53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Mills
Dec 15, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 12, 2022

Great place with great customer service and reliable people . Friendly employees with great customer service. More

by Evens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 15, 2022 -

AutoNation Chevrolet West Colonial responded

Hi Evens, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

December 10, 2022

Sales people are super nice and helpful. The service department always goes above and beyond to get things fixed. More

by Exnyr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Cepedda in sales. Terrance Pickett in service
Dec 13, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 09, 2022

I love chevy but the service was too slow had a 730am appointment and got back to the shop about 2 pm.and car was still not ready.I think because it was a recall that my car was.push to the side until wh More

by Wawa3386
Recommend Dealer
Yes
Employees Worked With
Clarke
Dec 12, 2022 -

AutoNation Chevrolet West Colonial responded

Hello, Thank you again for taking the time to let us know how we did. We hope you have a great day! Drive safe, and we'll see you on the road.

December 04, 2022

the process started well but i have been left very disappointed. the sterio/dash system did not work on the new truck i selected; i was however informed that a new one would be ordered and i would be More

by whyd21
Recommend Dealer
No
Employees Worked With
Too Disappointed
Dec 05, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (407) 680-0751 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

December 04, 2022

Customer Service Representative was very detailed about the work being done on the vehicle and consistent with the timeframe of getting the work completed. More

by Promises309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Derrick, Jennifer
Dec 05, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

December 04, 2022

11/27/2022 It was a wonderful experience with the Service....this was handled by Ms. Celine who is good at helping the customer....Nice...she was able to get the Lyft- person who took first time was More

by saisriorlLordRadheKrishna
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Celine is the advisor and other good helping person is Brother Mr.Harvey
Dec 05, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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