AutoNation Chevrolet West Colonial

False advertisement they make you drive one hour for just telling you something else why are you already through the phone telling you something else why are you already through the phone More

The sales people at this dealership went out of their way to make this an enjoyable experience. They were polite and helpful. Would recommend to family and friends. to make this an enjoyable experience. They were polite and helpful. Would recommend to family and friends. More

Hi, it was a pleasure to deal with you guys. Keep up the good work even what happens. Keep up the good work even what happens. More

Bought a new car here now have no proof of registration for the vehicle I purchased. Dealership has ghosted me, I've received no effort of communications despite texting, emails, and leaving voicemails. for the vehicle I purchased. Dealership has ghosted me, I've received no effort of communications despite texting, emails, and leaving voicemails. More

On July 13, 2024 I spoke with a salesman in regards to a Jeep Gladiator for sale at this location. After agreeing upon the out the door price on this vehicle, the business asked me to send my identification Jeep Gladiator for sale at this location. After agreeing upon the out the door price on this vehicle, the business asked me to send my identification, send my pre approved letter from my bank, and submit an approval (which wouldn’t be a hard check). After agreeing upon all of the terms, I had not heard back from the dealership for 2 hours. During the time window, I received a notification that the application I submitted was a HARD credit check. I called the salesman back multiple times with no answers. I then called the dealership multiple times and was told that the car had sold, after being told that all I needed was a call back to go and sign papers at my local Autonation. I finally got ahold of the sales manager who agreed on the sales price and asked why there was no communication or follow up on the status of the vehicle and why my credit was ran as a hard check. The sales manager, Jose Otero, was not only rude but denied running a hard check and got loud, and hung the phone up. I had to call to speak to a different sales manager to ask for accountability. Not only is this bad accountability on their side but also handled in a very unprofessional manner. To run a hard credit check(which I later found out was two hard inquires on my credit from their Orlando location and their location in California which I did not approve), not communicate with your potential costumer, and get loud and hang the phone up was uncalled for. I would never and will never do business with this company for their unprofessional employee and bad business practices. At no point was I told that someone was in house. The salesman, Job, took back my offer and informed me that he “fought to get this deal done for me” which wouldn’t have been the case if someone was in house looking to purchase the vehicle at the see price. Im not a salesman but if someone was in house, as a sales manager I would not agree to a lower out the door number, run someone’s credit, and continue communicating with them up till the point that someone else came in. I would think that this would have been mentioned during the negotiations and checking my credit. More

they are not real people. very bad experience. will not do any business ever again trying to get in touch with them, good luck. very bad experience. will not do any business ever again trying to get in touch with them, good luck. More

Courteous, helpful, willing. I would recommend my friends to get there car @ this dealership. Thank you Autonation 🤗 I would recommend my friends to get there car @ this dealership. Thank you Autonation 🤗 More

I came in for a oil change , I parked into the stall. I waited 5 minutes before getting out the car. Thinking someone was gonna come out and greet me since I was the only one install. No, very disrespect I waited 5 minutes before getting out the car. Thinking someone was gonna come out and greet me since I was the only one install. No, very disrespected at that point. And when I went inside, I still had to wait at least 5 minutes before I was acknowledged. It took them an hour and 15 minutes to do a basic oil change which I thought it would be a full oil change. Wait. Rotating the tires filling up all the fluids and checking to see if anything on my car was need it changing, but no one discussed that with me and to find out that. I do not have synthetic oil in my vehicle. Was very discouraging More

They took the time to make this deal happen for us when I didn't think we would be able to go home with a brand new 2024 Chevy Blazer. Our sale rep Dollie Smith was sensational! Thanks AutoNation! didn't think we would be able to go home with a brand new 2024 Chevy Blazer. Our sale rep Dollie Smith was sensational! Thanks AutoNation! More