AutoNation Chevrolet West Colonial

Christian was an outstanding salesperson. He knew what he was talking about and worked with us through the entire process. Easiest truck purchase I've made. The finance team wasn't pushy eith He knew what he was talking about and worked with us through the entire process. Easiest truck purchase I've made. The finance team wasn't pushy either. We were in and out and didn't feel pressured to buy "extras" we didn't need or want. Thanks AutoNation! More

The car inspection went well, in a courteous and objective manner. The vehicle remained in service for a reasonable amount of time. objective manner. The vehicle remained in service for a reasonable amount of time. More

Please be more prepared and have the basic necessities like oil and filters for oil changes; especially being a car dealership. It’s weird like oil and filters for oil changes; especially being a car dealership. It’s weird More

I had a great experience and the customer service was good. The car experience was great. good. The car experience was great. More

Otmane Filali was great from the beginning of the process to the end of the process. He patiently answered any question that I had as well as researched different vehicles for me at my request. With this bei to the end of the process. He patiently answered any question that I had as well as researched different vehicles for me at my request. With this being my 23rd vehicle purchase/lease, it was, by far, the best car buying experience that I have had. I would recommend Autonation Chevrolet West Colonial as well as Otmane Filali to anyone looking for a vehicle. Thanks, More

Put my truck into service for the first time. Sosa handled it extremely smoothly. Juan was awesome as a tech and performed the service to my expectations. Completely satisfied with their service Sosa handled it extremely smoothly. Juan was awesome as a tech and performed the service to my expectations. Completely satisfied with their service dept. More

I was having a hard time to find a silverado WT with the features a needed, so I found Chevrolet autonation in Orlando, and the seller Mr Paulo was incredibly and make everything fast and easy. features a needed, so I found Chevrolet autonation in Orlando, and the seller Mr Paulo was incredibly and make everything fast and easy. More

Good deal very nice the people is very good person I’m very happy with us very happy with us More

Anywhere else is better than this place. I regret buying a vehicle from them and will never do business with them again. I went back to the service department here to have my truck looked I regret buying a vehicle from them and will never do business with them again. I went back to the service department here to have my truck looked at after the temperature gauge stopped working in the vehicle and the A/C stopped working. I have a warranty I purchased with them when I bought my vehicle and thought it was easiest to have them do the work and deal with the warranty company since the warranty is also with AutoNation. I WAS WRONG. I called to bring my vehicle in and was told it would be 3-5 days before i can even get a diagnostics done on the truck...... I didn't have a choice so i brought the vehicle in, explained what i wanted looked at since the truck is still under warranty and went on my way. It took them over a week to get back to me... they asked if i ever has radiator work done.. i told them no, i bought this truck from you with 5 miles on it and haven't had any work done. He explained that they found an air bubble in the radiator line and thought that could be the issue and wanted to do a coolant flush. I told them to sent it to the warranty company since everything was covered. The service tech seemed puzzled.. he didn't remember our conversation or make notes in my file about me bringing the vehicle in for warranty service. He also told me that my Freon was low and stated that the only was it can be low is a leak... I asked him to submit a claim on that as well.. and reminded him that i also wanted new wiper blades from the warranty company.. He said ok and he would get back to me. We are now going on Two weeks of them having my vehicle and I have to call back to ask what is going on. He said he was waiting to hear back from the warranty company, so i call them directly and they said there are no claims in for my vehicle. I call the shop back and explain this to them and he says he will look into what's going on and call me back. He proceeds to send me screen shot of a submitted claim with no time or date. So i wait for another day and hear nothing. I call the warranty company again and they tell me a claim was submitted the day before and it was denied because coolant flushes aren't covered. I asked about any other claims and he said there was none. So i called the shop back, asked why there was only one claim and why one for Wiper blades was not submitted. I was told it was... To sum all of this up, I was lied to about when claims were submitted, not listen to with what i was asking to be done, told that nothing could be found and my car was ok, besides the coolant flush. I picked up my truck Friday evening after them having it for about three weeks and the check engine light went on the very next day, the temperature gauge still didn't work, nor did the A/C. during all of this I made several requests to have someone from management call me back to discuss anything that was going on, and its now over a month and i am yet to get a call. I brought my truck to a Pep Boys next to my house, they identified the issue the same day ( a thermostat housing was sticking and that was causing the computer to think my engine was overheating, thus not allowing the A/C to function) and had my truck back to my within two days, one of the days was just waiting for payment from the warranty company. I WILL NEVER GET SERVICE DONE OR DO ANY BUSINESS WITH THIS ESTABLISMETN AGAIN. THEY DO NOT HAVE YOUR BEST INTEREST IN MIND AND ONLY WANT YOUR MONEY. THEY DO NOT CARE ABOUT YOU AS A CUSTOMER IN THE SLIGHTEST. Do yourself a favor and go ANYWHERE else. Other establishments would love to treat you fair and help you out. If you are looking to a bad time and enjoy frustration, this is the place to go. More