AutoNation Chevrolet West Austin - Service Center

Brake work I took my 2008 Tahoe in for an oil change and tire rotation and was pleased with the service including time to complete the service. The service writ I took my 2008 Tahoe in for an oil change and tire rotation and was pleased with the service including time to complete the service. The service writer advised me while I was there I needed my brakes serviced as they were down to indicators. I took it in the next Tuesday and they repaired the rear brakes. I then received the next day a survey request for oil change comments. I also received an email providing a service coupon for brake service ... after I had already had that service performed. Would have been nice for the service coupon prior to the brake service work performed. But overall very pleased with this dealership service. More

Bad info given all around. I've been going to this dealership for 5 yrs. now. This is the 1 time that makes me HIGHLY UPSET. I'm looking to trade my truck just to get out of thi I've been going to this dealership for 5 yrs. now. This is the 1 time that makes me HIGHLY UPSET. I'm looking to trade my truck just to get out of this dealership. That's sad because I do like this p/u. More

90k Service cost over 3x the rate published online A simple 90K mile service which I thought would take 90 minutes at most took almost 12 hours. And the cost that was published online (between $200-$30 A simple 90K mile service which I thought would take 90 minutes at most took almost 12 hours. And the cost that was published online (between $200-$300) was inaccurate - the actual cost was over $850. I was originally going to wait for my vehicle, but luckily was able to get a ride to work that day, otherwise I would have missed an entire day of work waiting on my truck to be serviced. More

Not the Best but not the worst service I have had Service was completed in less than 2 hours after drop off. Only down side the service shuttle only dropped me off at work and it is now the policy of Service was completed in less than 2 hours after drop off. Only down side the service shuttle only dropped me off at work and it is now the policy of the dealership that they will not pick you up from work or home to retrieve your car. Since I only have the 1 car this is an unnecessary complication to continue to do business with Autonation Chevrolet West Austin. Independent shops do offer the shuttle service to and from their shop. They never follow online service appointments. It is best to call them More

Great Customer Service Tony Do is without a doubt THE best service rep I've ever experienced. My fourteen year old truck finally had a major breakdown the day before I was t Tony Do is without a doubt THE best service rep I've ever experienced. My fourteen year old truck finally had a major breakdown the day before I was taking a long trip to my aunt's funeral. As the necessary part to repair my truck was in Fort Worth, there was not enough time to execute the repair prior to the last possible moment I could leave. Tony set me up with a loaner and sent me on my way, told me not to worry about a thing. And, I'm not talking compact car. The loaner was comparable to what I drive, only BRAND NEW. When I returned two days later my truck was repaired and waiting for me at the EXACT cost I was told it would be. When my daughter graduates from college in a couple of years and I'm ready to purchase a new vehicle, I know I'll be going back to Auto Nation. With customer service like that, why would I go anywhere else? More