AutoNation Chevrolet West Austin - Service Center

Lack of communication The brakes had issues on my Chevrolet car. So, I called on Friday to ask which tow company to use. I was told the name of the company that AutoNation The brakes had issues on my Chevrolet car. So, I called on Friday to ask which tow company to use. I was told the name of the company that AutoNation uses. But what I was not told is that my warranty might not cover the tow bill. The car arrived at AutoNation around 1:00 PM on Friday I still did not have a call by 5:00 PM so I called to see if the car had arrived. Then I inquired about loaner vehicles while my car was in the shop. I was told that all the loaner vehicles were out for at least 2 weeks. On Saturday I called to inquire on the status of my vehicle at that point I was informed that loaner vehicles may be available on Monday and asked to provide my driver’s license and insurance. When I did, I was told that I could not have a loaner vehicle since I use Progressive insurance period obviously this was not communicated with me from the very beginning and I needed to secure a rental car. Instead of giving me the name of the rental car companies that AutoNation works with I was just told to call the rental companies. So, on Monday I called my warranty company to inquire about how to get a rental car. I was told that AutoNation would have to call my warranty and provide the issue of what was wrong with the car before I could get a rental car. I relayed this information to AutoNation. There was no resolution until Wednesday evening when they finally had a diagnosis of what the issue was. They called my warranty company and told them the issue, then I was able to get a rental car. So, I was without a vehicle Friday, Saturday, Sunday, Monday, Tuesday, and Wednesday. Obviously, this is a huge inconvenience. I would not have expected a car on Friday since it was dropped off after noon. But I would have expected a car by Monday evening, given that they had half a day on Friday, all day Saturday and then Monday. I use Hertz rental car typically so that is who I chose for my rental car this time. Once the car was finished on Friday, I was informed that AutoNation does not have a contract with Hertz so I would have to take the reimbursement up with my warranty company. Now this is what I was planning to do anyway however if I had known that AutoNation would have covered the rental car or reimbursed Maine then I would have used the rental car company the nation has an agreement with. But this was not communicated with me either, so it was not an option. Now I was given a bill for $153 the bill was the $100 for the deductible on the warranty which I was aware of. But the other $53 was for the tow bill that was not covered by my warranty. Again, this was not communicated to me from AutoNation now $53 is not really an issue but it's the point that I had had so many issues with AutoNation the lack of communication, the stalling of diagnosing the problem, etc. The customer service person I was working with said they would inquire with the service department if they could cover the remaining portion of the tow bill, but they did not. When's my car was finished they tried to upsell me on almost an additional $1000 of services for my vehicle. Now this this this was very annoying given all that I have been through and it really put a bad taste in my mouth. The one thing that I will say positive about my experience with automation was that the customer service person that I was working with, Hal, was very pleasant and communicate with me via text whenever I texted him. I would say that is the only redeeming factor of my experience with the service Department. However, this didn't make up for all the other issues that I had now I've been a GM owner for over 20 years I'm a very big fan. But this experience in the service Department has been atrocious. And you can understand my frustration given that it was so many days without a vehicle the inconvenience the lack of communication and then at the end trying to be up sold on more services for my vehicle. More

Brake work I took my 2008 Tahoe in for an oil change and tire rotation and was pleased with the service including time to complete the service. The service writ I took my 2008 Tahoe in for an oil change and tire rotation and was pleased with the service including time to complete the service. The service writer advised me while I was there I needed my brakes serviced as they were down to indicators. I took it in the next Tuesday and they repaired the rear brakes. I then received the next day a survey request for oil change comments. I also received an email providing a service coupon for brake service ... after I had already had that service performed. Would have been nice for the service coupon prior to the brake service work performed. But overall very pleased with this dealership service. More

Bad info given all around. I've been going to this dealership for 5 yrs. now. This is the 1 time that makes me HIGHLY UPSET. I'm looking to trade my truck just to get out of thi I've been going to this dealership for 5 yrs. now. This is the 1 time that makes me HIGHLY UPSET. I'm looking to trade my truck just to get out of this dealership. That's sad because I do like this p/u. More

90k Service cost over 3x the rate published online A simple 90K mile service which I thought would take 90 minutes at most took almost 12 hours. And the cost that was published online (between $200-$30 A simple 90K mile service which I thought would take 90 minutes at most took almost 12 hours. And the cost that was published online (between $200-$300) was inaccurate - the actual cost was over $850. I was originally going to wait for my vehicle, but luckily was able to get a ride to work that day, otherwise I would have missed an entire day of work waiting on my truck to be serviced. More

Not the Best but not the worst service I have had Service was completed in less than 2 hours after drop off. Only down side the service shuttle only dropped me off at work and it is now the policy of Service was completed in less than 2 hours after drop off. Only down side the service shuttle only dropped me off at work and it is now the policy of the dealership that they will not pick you up from work or home to retrieve your car. Since I only have the 1 car this is an unnecessary complication to continue to do business with Autonation Chevrolet West Austin. Independent shops do offer the shuttle service to and from their shop. They never follow online service appointments. It is best to call them More

Great Customer Service Tony Do is without a doubt THE best service rep I've ever experienced. My fourteen year old truck finally had a major breakdown the day before I was t Tony Do is without a doubt THE best service rep I've ever experienced. My fourteen year old truck finally had a major breakdown the day before I was taking a long trip to my aunt's funeral. As the necessary part to repair my truck was in Fort Worth, there was not enough time to execute the repair prior to the last possible moment I could leave. Tony set me up with a loaner and sent me on my way, told me not to worry about a thing. And, I'm not talking compact car. The loaner was comparable to what I drive, only BRAND NEW. When I returned two days later my truck was repaired and waiting for me at the EXACT cost I was told it would be. When my daughter graduates from college in a couple of years and I'm ready to purchase a new vehicle, I know I'll be going back to Auto Nation. With customer service like that, why would I go anywhere else? More