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AutoNation Chevrolet West Austin - Service Center
Austin, TX
237 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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237 Reviews of AutoNation Chevrolet West Austin - Service Center
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May 11, 2021
I have purchased a 2015 Silverado 1500 and a 2019 Bolt EV from this dealership. On the recall for a software update for the 2019 Bolt EV in setting up the appointment I asked how long this would take and was from this dealership. On the recall for a software update for the 2019 Bolt EV in setting up the appointment I asked how long this would take and was told about 2 hours which I am willing to wait, but I told the person setting up the appointment that I know if the S/W showed a bad cell it would require them keeping the car, so I requested a loaner. She then told me GM is not make cars presently and was the reason for no loaners. I then asked to speak with General manager which when I called immediately went to voice mail. Left message to call me, and I never got a call back. When I arrived with 8AM appointment they told me it would take a day and no loaner. Then when asked for a ride back to my house told I would have to wait to 10AM. I have reported this to GM about this service or should I say NO Service. I have purchased 6 other GM vehicles in the past 40 years and only had to report one other dealership which lost their franchise not just due to my complaint but as it look like on this web page will be due to multiple customer service complaints. More
by George
Employees Worked With
Service appointment person, General Manager, and Service Rep Chris
May 07, 2021
I had a service appointment in the service department today to take care of a check engine light, variable timing solenoid and have a state inspection done. I arrive at my scheduled time and spoke with today to take care of a check engine light, variable timing solenoid and have a state inspection done. I arrive at my scheduled time and spoke with Bobby Flores. He told me that they were so backed up that it would be 4 days before they would even look at my car. This was if I left my car. I only have 1 car so I could not just leave it. He said that he would not set me up with a loner vehicle or help me find a rental car. He would not even call me when the back log of work had lessened so I could bring my car back. They offered no solutions to my problem. I was left with having to find my own solution to fix my car. If they treat a loyal customer for 7 years this way, AVOID THEM LIKE THE PLAIGE More
by BlueChevyAustin
Employees Worked With
Bobby Flores
January 04, 2021
By far the worst service center I have ever had to deal with. They lie about how long it takes and don’t provide loaners for warranty replacements with. They lie about how long it takes and don’t provide loaners for warranty replacements More
by jaytho89
Employees Worked With
Chris and Patrick
December 02, 2020
My experience has been terrible almost a nightmare. The service department and its customer service reps are con artists. And are terrible at their job. To keeping my vehicle for an extended ti The service department and its customer service reps are con artists. And are terrible at their job. To keeping my vehicle for an extended time with no updates. Not even giving me a loaner when it’s part of the warranty program. To not fixing the original problem. To creating another problem that they made me pay for to run diagnostics. I’m never doing business with Autonation Chevy again. Service or sales. More
by J
Employees Worked With
Christopher
November 23, 2020
Ok buying experience. The service here is bottom of the barrel. Service department NEVER answers the phone, they also don't have a hold or call back function for their IVR system. Major issues are not deal barrel. Service department NEVER answers the phone, they also don't have a hold or call back function for their IVR system. Major issues are not dealt with in a timely fashion. And no loaner cars on hand when they quote "a few days" to diagnose a check engine light. So stuck with a 2018 ZR2 that won't run or drive that's still under full warranty and has an extended protection package. More
by aprell61
Employees Worked With
Chad
October 21, 2020
I made an appointment for my 2018 Traverse for maintenance online. When I arrived for my appointment the service guy said to ignore online as it wasn't up to date in regards to the services I wan maintenance online. When I arrived for my appointment the service guy said to ignore online as it wasn't up to date in regards to the services I wanted. He pulled out a sheet and pointed at the cost of services he recommended. We agreed to $69.95 of charges which I repeated back to him the exact costs he quoted to me and said I didn't want any surprises. To my surprise, today he's charging me an extra $114 for filters and additional $10 for tire rotation. When I questioned him on it, he said it was part of the 22,500 package that I wanted online , which he told me Monday morning to ignore online because it is not up to date and "includes in a lot of services that don't make sense". I feel completely deceived and taken advantage of, so female customers beware. This is not a transparent company. More
by melmccarty
Employees Worked With
Chris
October 13, 2020
Took in my Tahoe last Wednesday and left it - after 24 hours no response. I sent contact text message and said what is status - no response.. I sent another text and said I am coming to get it and I wan hours no response. I sent contact text message and said what is status - no response.. I sent another text and said I am coming to get it and I want keys to be available - received text - we are working on it. I went to dealership and found my Tahoe - it had not moved in 24 hours and my contact did not tell the truth. So many things they could have done better - set expectations, tell the truth, etc. I have bought 3 cars from them but it will be the last. More
by PeterB
Employees Worked With
Jacob
September 08, 2020
My sales experience was great, it’s unfortunate that I need to give such a low rating for the service department. I come from dealing with BMW and Mini of Austin and let me tell you BIG difference with th need to give such a low rating for the service department. I come from dealing with BMW and Mini of Austin and let me tell you BIG difference with their service department. I’m actually upset that I will have to deal with this dealership for the remaining time of my warranty (or I’ll have to pay out of pocket). From disorganized to overcrowded appointments all at the same time! It took me over an hour and a half to get my car dropped off, paper work and in a loaner. Just HORRIBLE! Autonation, the point of an appointment is to come in and leave quickly. I had to be at work and I didn’t expect to take this long. Then they asked for insurance and drivers license to be emailed in so that it ready for the day of, but of course when I arrived none of my documents were to be found, they needed to search for them. Customer service is all around and just like they did in sales, service needs to meet those expectations. Its because of service that I cannot refer anyone to Autonation, I cannot refer if the whole company isn’t on it’s P’s and Q’s. Get it together because it’s unacceptable! More
by RoxanneC
Employees Worked With
Unknown
January 08, 2020
Service department I have had the worst experience with this location. My car has been in their service department for 2 weeks and they still have not told me when it wi I have had the worst experience with this location. My car has been in their service department for 2 weeks and they still have not told me when it will be done. I have contacted my service rep Hal many times in regards to some answers. He says he will call back but never does. I have contacted the managers several times about Hals lack of communication. After I speak to them he does call me but it is usually just to say he will call me back (which again he never does.). I am a single mom and had let him know this several times and informed him I need a car. He knows that my warranty company only covers the rental for 10 days and has made no attempt to help me get my car within that time. I am afraid I will be with no car and stuck with the cost of a rental I can not afford. He has shown no sympathy for my situation and to be honest has no customer service skills. More
by bngetj
Employees Worked With
Hal
August 26, 2019
Eggregiously bad customer service, understaffed, overworked Update: After a year of dealing with AutoNation Chevrolet, I'm changing from 4 stars to 1 star. Shane Bogardes was an excellent sales rep and provided Update: After a year of dealing with AutoNation Chevrolet, I'm changing from 4 stars to 1 star. Shane Bogardes was an excellent sales rep and provided a great experience a year ago. After that, nothing but incompetence, slick-talking finance guys, and a culture of understaffing and overworking, leading to egregiously bad customer service and consistent mistakes by their collision center staff. Most recent experience below. After my original call 5 weeks ago in response to a recall notice, during which I was told someone from AutoNation Chevy would call me to set up an appointment, I didn't hear anything for a week. So I called and left messages and voicemails to follow up, including with the department manager. In total, it took 3 1/2 weeks for someone in the service department to return my phone call. When I finally got my car in there, it then took 4 days for anyone to return my call to give me an update. That 4th day, it took me calling 3 times to get a response. Should I rent a car? Is there a major problem? I had no idea and was Uber-ing around town. One guy told me he worked from 7am-7pm every day. When I suggested they hire more people, he said they were fully staffed. It's obvious that this place is understaffed and overworked. The lack of customer service, follow-up, and attention to detail across the department clearly demonstrates poor management, and inability to prioritize customer needs and the overall customer experience. Ultimately, someone named Tony took over my issue, communicated with me clearly, got my car serviced immediately, and even gave me a free coolant flush (because the coolant problem stemmed from an error of theirs the last time I had work done -- an error caused by understaffed and overworked employees making mistakes). So I did leave there feeling better, and I do appreciate Tony. But unfortunately, it was too little too late. While my car purchasing experience was great at AutoNation Chevy, every single interaction since then has been terrible, from their attempt to rip me off on an extended warrantee, to taking over a month to repair a minor fender bender and returning the car with a new windshield rock chip and active error codes, to charging me for a repair that was likely caused by their collision center's shoddy work, to now taking a month to respond to me to get my car in for a recall fix. How is this place still in business? I'll be going elsewhere from now on, and I'm also now not surprised that the Volt didn't bring new people into the Chevy brand like they were expecting. Those of us who are used to Toyotas, Nissans, and Hondas, have come to expect MUCH better from auto service departments. AutoNation should be embarrassed by this and should hire more people so they can provide at least decent service. More
by JJJJ
Employees Worked With
Shane, Tony, others
