AutoNation Chevrolet West Austin - Service Center

If I could give 0 stars I would. Horrible experience buying a car, horrible experience with collision center. Sat on my car for 1 month before starting fixes - won't give me a loaner car because the col buying a car, horrible experience with collision center. Sat on my car for 1 month before starting fixes - won't give me a loaner car because the collision center can't use the fleet, no apologies, no remorse, never any updates, my pick up date has been pushed back 3 times. It's clear that the rep I work with has no push power, I can't get in touch with the collision center manager at all, no directory online of work emails either. It's been 2 months and they were already been paid by my insurance BEFORE I dropped my car off on May 12th, 2021. I'll still owe my out of pocket deductible when I pick up the car, I hate that I have to pay them. NEVER going back after this, can't believe I bought 2 cars from them and have stuck w/ them for servicings. More

I have purchased a 2015 Silverado 1500 and a 2019 Bolt EV from this dealership. On the recall for a software update for the 2019 Bolt EV in setting up the appointment I asked how long this would take and was from this dealership. On the recall for a software update for the 2019 Bolt EV in setting up the appointment I asked how long this would take and was told about 2 hours which I am willing to wait, but I told the person setting up the appointment that I know if the S/W showed a bad cell it would require them keeping the car, so I requested a loaner. She then told me GM is not make cars presently and was the reason for no loaners. I then asked to speak with General manager which when I called immediately went to voice mail. Left message to call me, and I never got a call back. When I arrived with 8AM appointment they told me it would take a day and no loaner. Then when asked for a ride back to my house told I would have to wait to 10AM. I have reported this to GM about this service or should I say NO Service. I have purchased 6 other GM vehicles in the past 40 years and only had to report one other dealership which lost their franchise not just due to my complaint but as it look like on this web page will be due to multiple customer service complaints. More

I had a service appointment in the service department today to take care of a check engine light, variable timing solenoid and have a state inspection done. I arrive at my scheduled time and spoke with today to take care of a check engine light, variable timing solenoid and have a state inspection done. I arrive at my scheduled time and spoke with Bobby Flores. He told me that they were so backed up that it would be 4 days before they would even look at my car. This was if I left my car. I only have 1 car so I could not just leave it. He said that he would not set me up with a loner vehicle or help me find a rental car. He would not even call me when the back log of work had lessened so I could bring my car back. They offered no solutions to my problem. I was left with having to find my own solution to fix my car. If they treat a loyal customer for 7 years this way, AVOID THEM LIKE THE PLAIGE More

By far the worst service center I have ever had to deal with. They lie about how long it takes and don’t provide loaners for warranty replacements with. They lie about how long it takes and don’t provide loaners for warranty replacements More

My experience has been terrible almost a nightmare. The service department and its customer service reps are con artists. And are terrible at their job. To keeping my vehicle for an extended ti The service department and its customer service reps are con artists. And are terrible at their job. To keeping my vehicle for an extended time with no updates. Not even giving me a loaner when it’s part of the warranty program. To not fixing the original problem. To creating another problem that they made me pay for to run diagnostics. I’m never doing business with Autonation Chevy again. Service or sales. More

Ok buying experience. The service here is bottom of the barrel. Service department NEVER answers the phone, they also don't have a hold or call back function for their IVR system. Major issues are not deal barrel. Service department NEVER answers the phone, they also don't have a hold or call back function for their IVR system. Major issues are not dealt with in a timely fashion. And no loaner cars on hand when they quote "a few days" to diagnose a check engine light. So stuck with a 2018 ZR2 that won't run or drive that's still under full warranty and has an extended protection package. More

Took in my Tahoe last Wednesday and left it - after 24 hours no response. I sent contact text message and said what is status - no response.. I sent another text and said I am coming to get it and I wan hours no response. I sent contact text message and said what is status - no response.. I sent another text and said I am coming to get it and I want keys to be available - received text - we are working on it. I went to dealership and found my Tahoe - it had not moved in 24 hours and my contact did not tell the truth. So many things they could have done better - set expectations, tell the truth, etc. I have bought 3 cars from them but it will be the last. More

My sales experience was great, it’s unfortunate that I need to give such a low rating for the service department. I come from dealing with BMW and Mini of Austin and let me tell you BIG difference with th need to give such a low rating for the service department. I come from dealing with BMW and Mini of Austin and let me tell you BIG difference with their service department. I’m actually upset that I will have to deal with this dealership for the remaining time of my warranty (or I’ll have to pay out of pocket). From disorganized to overcrowded appointments all at the same time! It took me over an hour and a half to get my car dropped off, paper work and in a loaner. Just HORRIBLE! Autonation, the point of an appointment is to come in and leave quickly. I had to be at work and I didn’t expect to take this long. Then they asked for insurance and drivers license to be emailed in so that it ready for the day of, but of course when I arrived none of my documents were to be found, they needed to search for them. Customer service is all around and just like they did in sales, service needs to meet those expectations. Its because of service that I cannot refer anyone to Autonation, I cannot refer if the whole company isn’t on it’s P’s and Q’s. Get it together because it’s unacceptable! More