AutoNation Chevrolet West Austin - Service Center

Jaden is amazing! !! Excellent, honest, and thorough. I will trust only him to take care of my car, and considering the lack of staff, i was amazed he got my car serv !! Excellent, honest, and thorough. I will trust only him to take care of my car, and considering the lack of staff, i was amazed he got my car serviced in a reasonable amount of time. i am so glad he is there. Thank You Jaden! More

They are very helpful and professional and I would recommend everyone to go and do business with Autonation recommend everyone to go and do business with Autonation More

Andrew was very helpful and made all the difference with the way I thought of this dealership. He brought my trust back into the dealership after Chris Kubena and Bradley really irritated and upset me and d the way I thought of this dealership. He brought my trust back into the dealership after Chris Kubena and Bradley really irritated and upset me and did not care for what I had to say and had no interest in fixing the issues with my truck. Just looking for ways to make money rather than address the problem that was actually happening. More

had 10am appointment for oil/filter service. was told THREE Hour wait and was told service recommended a wheel alignment. decided to to wait and went into customer wait area where I discovered n was told THREE Hour wait and was told service recommended a wheel alignment. decided to to wait and went into customer wait area where I discovered no wifi service. went to service advisor to speak to service manager. was told he was out somewhere. waited 15min and requested my truck and left. I have purchased two Colorado trucks from this dealership in the past five years. this will be the last trip to Autonation Austin Chevy unless they can fix their issues with customer service. More

Prompt, professional, and courteous service during the entire appointment scheduled with Service Advisor, Patrick Moore. entire appointment scheduled with Service Advisor, Patrick Moore. More

Andrew was very helpful and ensured that I was able to get in and out of there quickly. get in and out of there quickly. More

The service that I requested was done in the right amount of time. The service rep. Is always courteous. of time. The service rep. Is always courteous. More

Got my car in September of 2021 and since then I had to take my car there multiple times because is kept messing up in the steering column. It needed breaks that they didn’t change when they had the car no take my car there multiple times because is kept messing up in the steering column. It needed breaks that they didn’t change when they had the car nor did they do an oil change and it needed that also. I feel cheated and everything do not work on this car. When you ask them to see about a different car, they will say yes but they really won’t check. More

Make an appointment for check engine light, oil change and inspection. Dropped car off at appointed time. Took 4 days for it to even be looked at. I agreed to the check engine work and oil change. D and inspection. Dropped car off at appointed time. Took 4 days for it to even be looked at. I agreed to the check engine work and oil change. Done in a few more days. Checked via the Chevy app each day looking for veh status – so I knew each day’s veh health, fuel status and mileage. Inspection work just sat. After a number of days, told that it needed to be driven – no more than 40 miles (2 drive cycles). A few more days. Could see the mileage go up by 40 miles and fuel status drop. Still no inspection. Drove another 20 miles. After 3 weeks, AutoNation “gave up” and told me they could not get it to pass inspection (sensors to initialize). Offered a $150 discount on check engine and oil change work. Picked up car and noticed that work included (per paperwork) draining and cleaning of fuel. That was NOT done. Cas tank was not refilled (I saw its status each day), so I question what was really done for $1400. Only provided $75 credit even though offered $150. Still no inspection. Had to wait around to pick up car… many employees about, but no one could help me. Had to wait for a specific service advisor, who was elsewhere. Car was garaged and immaculate when dropped off – returned filthy. Very unhappy with experience. More