AutoNation Chevrolet West Austin - Service Center

Brought my truck in for routine service plus a couple of add on maintenance items. Had a great experience from the start with Jadon and communicating the process, to the speed as to how quickly the work wa add on maintenance items. Had a great experience from the start with Jadon and communicating the process, to the speed as to how quickly the work was done, to the completion which was little to no hassle at all. More

4th time to bring my Volt in for "Parking Brake Problem". This time they replaced the Shift Assembly. So far after one week, the problem has not occurred. I believe this is a Chevrolet Problem, not a deale This time they replaced the Shift Assembly. So far after one week, the problem has not occurred. I believe this is a Chevrolet Problem, not a dealer problem. The dealer was doing what Chevrolet said to do. Hopefully this will be the fix. Time will tell. The Service Specialist I dealt with was great. The car was ready in less than a day. More

Olavo L. Austin, TX Although I had better experiences in the past, this time was way different. The service adviser has been always the same and a very poli Austin, TX Although I had better experiences in the past, this time was way different. The service adviser has been always the same and a very polite person. It took 2 weeks to replace the automatic transmission selector shift cable of my Vette, a $64 item, with massive bill of $1,151.00. in the process, I got an almost dead battery and not even a cleaned car. More

I have been coming to AutoNation since August 2017. In December 2021 I had a terrible repair experience with a new service writer and thought I would give it another try this month with a different ser In December 2021 I had a terrible repair experience with a new service writer and thought I would give it another try this month with a different service writer when my vehicle required repairs. Once again this was a terrible experience and picked up my vehicle when it had not been looked at for 3 days and no idea when it would be. The service writer was not at fault. This goes higher up to owners & upper management who does not take care of their employees. I took it to a different dealership where I had a great experience and my vehicle was diagnosed and repaired in one day. One more note and my vehicle will be paid off and looking to purchase a 2nd vehicle. I will buy it from the dealership where I had great service. Was told at AutoNation that you are understaffed and obviously overbooked and you don't even have a service manager. Obviously you do not take care of your employees which is painfully obvious to your customers. I am through with AutoNation. More

Walked-In for an oil change. They were busy but still took me. They were very professional in their service. They were busy but still took me. They were very professional in their service. More

DO NOT USE THIS DEALERSHIP! Irresponsible and negligent. They Do not help customer at all Irresponsible and negligent. They Do not help customer at all More

I have been using this dealership since 1999 where I bought my new vette and then my other car. bought my new vette and then my other car. More

Very professional staff and courteous. The attention that was given to the customer is appreciated The attention that was given to the customer is appreciated More

Patrick, service manager was extremely helpful. Quick follow up and communication. Found a less costly solution. Quick follow up and communication. Found a less costly solution. More

Took my 2016 Silverado in for oil change and tire rotation. My rear tire was low on air, and I mentioned to Andrew (service rep) and he said it would get aired up. Tires were rotated, but that wasn’t rotation. My rear tire was low on air, and I mentioned to Andrew (service rep) and he said it would get aired up. Tires were rotated, but that wasn’t aired up, 😞. Pay attention to detail. More