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AutoNation Chevrolet West Austin - Service Center

Austin, TX

4.4
237 Reviews

237 Reviews of AutoNation Chevrolet West Austin - Service Center

Sort by
May 30, 2022

Unprofessional, could not help at all, I asked them to fix a problem but they asked me did I have a wheel popper for my car or else they couldn’t fix it More

by Kendraspalmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I forgot
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May 31, 2022 -

AutoNation Chevrolet West Austin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help. We look forward to hearing from you soon.

May 26, 2022

serviced provided by Patrick Moore has been consistently good over the years I was there for 25k service More

by shack nail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
patrick moore privided great service
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May 29, 2022 -

AutoNation Chevrolet West Austin responded

Hello Shack, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet West Austin. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 26, 2022

The service consultant was very professional and helpful. The oil change was conducted quickly and efficiently. More

by jeannestamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Burt
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May 29, 2022 -

AutoNation Chevrolet West Austin responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 25, 2022

My Service Advisor-Patrick Moore is dedicated to providing the highest service level possible. His approach puts me at ease and that allows me to trust his advice. More

by CJTahoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Moore
Report | Print
May 26, 2022 -

AutoNation Chevrolet West Austin responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 17, 2022

AutoNation West Austin Took care of all my car maintenance needs that were necessary to keep my car running really well! More

by cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan burt
Report | Print
May 20, 2022 -

AutoNation Chevrolet West Austin responded

Hi Cathy, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

May 13, 2022

Andrew Moore took care of all my auto needs. I was there for an oil change and he serviced my truck well!! More

by choctawale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Moore
Report | Print
May 17, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 13, 2022

great dealership. I have always had a great interactions with this dealership. I will continue to come here. More

by kamk89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaden
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May 17, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 11, 2022

Patrick Moore is a great advisor. Always listens to my concerns. The work is always completed perfectly! More

by klavender3299
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Moore
Report | Print
May 13, 2022 -

AutoNation Chevrolet West Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 10, 2022

Labor rates VERY high. Transmission oil change and engine coolant flush was right at $500!! Just labor was $337 ($200 transmission oil change, $137 coolant flush), and th More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Burt
Report | Print
May 12, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 309-0028 -- we hope to hear from you soon.

May 13, 2022 -

Bob responded

How do I speak with the General Manager? I called the number given in the response, it is the general number for Autonation Chevy West. It took me 5 phone calls just to get out of the automated system and speak to a person, and she just transferred me to someone in service, where I got an answering machine.

May 10, 2022

Easy, quick and honest service at a more than competitive price. Highly recommend them to anyone. More

by TBD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Moore
Report | Print
May 12, 2022 -

AutoNation Chevrolet West Austin responded

Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Chevrolet West Austin and we hope to be of service again in the future.

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