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AutoNation Chevrolet West Austin - Service Center

Austin, TX

4.5
236 Reviews

236 Reviews of AutoNation Chevrolet West Austin - Service Center

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June 15, 2022

Jaden was very helpful—-make sure you guys keep him there as my advise. Thx. More

by Go Army
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaden
Jun 16, 2022 -

AutoNation Chevrolet West Austin responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

June 14, 2022

Great customer care and great service. Patrick took care of me and made sure everythingI asked was taken care of. More

by carriei43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Jun 16, 2022 -

AutoNation Chevrolet West Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

June 13, 2022

They had my car for 8 days and hadn’t touched it. There has to be a better way to conduct business. All it needed was replacement of negative and positive battery cables. And communication is spotty More

by GARY D CARLSON
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rather not
Jun 15, 2022 -

AutoNation Chevrolet West Austin responded

Hi Gary, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet West Austin take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (512) 309-0028 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

June 12, 2022

I appreciate the classy customer service you have. I came in a day earlier than I had an appointment due to a dead battery and Patrick Moore offered to do all my service that day instead if making tw More

by aceray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Moore
Jun 13, 2022 -

AutoNation Chevrolet West Austin responded

Hi Aceray, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

June 10, 2022

My service advisor Jayden was great to work with. He helped me to get an appointment, accurately quoted me for the work I needed on my car, communicated well and made the experience easy. More

by jennyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayden
Jun 12, 2022 -

AutoNation Chevrolet West Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

June 08, 2022

Great customer service from start to finish! Clearly communicated the work that would be done. More

by Kimberly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaden Selucky
Jun 10, 2022 -

AutoNation Chevrolet West Austin responded

Hi Kimberly, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

June 07, 2022

My truck hoses broke after having it 5 months had to pay $ 1100. I was not offered much help. When I got my truck back it was dirty. It took 11 days before I found out what was wrong with my truck. I More

by Rickwms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabriel
Jun 09, 2022 -

AutoNation Chevrolet West Austin responded

Hello, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. If you'd like, please contact our General Manager at (512) 309-0028. We'd appreciate the chance to make your experience a positive one.

June 05, 2022

I setup an appointment to have my vehicle serviced by Jaden Selucky . I was in an out in a very timely manner. As always Jaden is I believe very customer focused and goes above and beyond to please his More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaden Selucky
Jun 06, 2022 -

AutoNation Chevrolet West Austin responded

Hi Bruce, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 30, 2022

Excellent service writer Thomas moore successfully diagnosed a difficult issue with my Corvette ZO6 coupe More

by Will_shepherd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Moore
May 31, 2022 -

AutoNation Chevrolet West Austin responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

May 30, 2022

Unprofessional, could not help at all, I asked them to fix a problem but they asked me did I have a wheel popper for my car or else they couldn’t fix it More

by Kendraspalmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I forgot
May 31, 2022 -

AutoNation Chevrolet West Austin responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help. We look forward to hearing from you soon.

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