AutoNation Chevrolet West Austin - Service Center

Since I have had this issue before I tried calling the service department to schedule an appointment but no one ever answered the phone so I could only make an online appointment at 11am which apparently service department to schedule an appointment but no one ever answered the phone so I could only make an online appointment at 11am which apparently does not guarantee your car gets serviced. Upon arrival I was told I would have to leave my car and Uber home. After a heated discussion I was told I could wait but my car could not be seen until 3p or 4p. After a diagnostic was run, we had to replace a wheel barring. Patrick ultimately apologized and so did I. Patrick gave me his card so I could contact him directly for any other servicing needs. While I understand we are all short staffed we cannot use that as an excuse anymore, you need to communicate to your customers. Leaving my car for a week without an option for transportation is not an option. This is actually the 3rd time this has happened to me at this dealership so definitely need to make some changes and not just let your staff deal with the wrath of an upset customer. More

Had an 8:00 AM appointment for oil change. Reached on time and told them that I will be waiting. I was told that it will take one and half hour. After two hours I asked them how much longer it Reached on time and told them that I will be waiting. I was told that it will take one and half hour. After two hours I asked them how much longer it would be. They said another 45 minutes as they had not started working on it yet. It was still parked. at that point I took my car and left. Absolutely no concern for their customer's time. More

Had a 10 am appointment they said it be about 2 hrs behind. It was 3 1/2 hr before they finished. Oil change and tires blanched and rotated. Not very happy this time. Mr Payne I guess I should have behind. It was 3 1/2 hr before they finished. Oil change and tires blanched and rotated. Not very happy this time. Mr Payne I guess I should have reschedule but I live 60 mile away. More

Outstanding. Finished my oil change a little before they said it would be done. Great! Finished my oil change a little before they said it would be done. Great! More

No wait great service staff complete communication. .what more do you want!!! Always a great experience Thank you Patrick!! .what more do you want!!! Always a great experience Thank you Patrick!! More

I would like to thank my Service Adviser , Patrick Moore, for his professionalism, honesty and customer service skills! for his professionalism, honesty and customer service skills! More

It took 3 weeks for them to test my transmission in a Chevy Silverado. They have 1 transmission machine for the entire Austin metropolitan area. I bought a warranty thru Autonation and now realize that i Chevy Silverado. They have 1 transmission machine for the entire Austin metropolitan area. I bought a warranty thru Autonation and now realize that it’s worthless and wish I could get my money back. I called 5 times to check on it and never got a call back. The service never did what he said he would do. Extremely poor customer service. More

Jaden Selucky is top notch. Extremely great customer service. I really hope he sticks around Extremely great customer service. I really hope he sticks around More

After first new-vehicle oil change, I checked the oil level. It is over the full limit on the dipstick. Too much oil in the crankcase will damage the engine. Now, I have to crawl under the engine and level. It is over the full limit on the dipstick. Too much oil in the crankcase will damage the engine. Now, I have to crawl under the engine and drain some oil! This is not why I signed up for oil changes. Next time, maybe I do the work myself. More

CCourteous, knowledgable professional. Bryan was knowledable of what needed to be done and kept me informed. Work done with care and quality Bryan was knowledable of what needed to be done and kept me informed. Work done with care and quality More