AutoNation Chevrolet West Austin - Service Center

I have used this dealership for over 15 years. I have been pleased with the sales staff and the quality of the maintenance services I have received. I have never had need to contact the service de I have been pleased with the sales staff and the quality of the maintenance services I have received. I have never had need to contact the service department following any of the numerous maintenance services I have had over the years. More

It was very nice experience they did the work fast so I had time to do other chores appreciate the efficiency thank My best Regards Elvira Oviedo had time to do other chores appreciate the efficiency thank My best Regards Elvira Oviedo More

My service advisor, Jaden, was great to work with. He kept me informed about the status of my vehicle by phone and text. He worked to have everything finished as to best fit my schedule and was inform He kept me informed about the status of my vehicle by phone and text. He worked to have everything finished as to best fit my schedule and was informative about what additional services needed to be done currently and in the future. More

Service Rep (Patrick Moore) and Service Technicians spent considerable time and effort to identify and repair/replace a leaking rear AC Condenser. considerable time and effort to identify and repair/replace a leaking rear AC Condenser. More

Oil not changed on my vehicle yesterday. Today, the oil level is low and oil is still dirty. Multi-point inspection not done on the Fiat. Fluids- not filled. No windshield washer fluid. O Today, the oil level is low and oil is still dirty. Multi-point inspection not done on the Fiat. Fluids- not filled. No windshield washer fluid. Oil change indicator light still blinking and oil change red light still on and reads at the same level. My appointment was scheduled at 1 pm on Thursday, Aug 11 and this Autonation had me waiting almost 3 hours, from 1:10 pm to 4 pm. Also, the time is missing on the invoice. Service technician who did the oil change, his name- technician's name or initials - missing green document. My car key was never tagged. This dealership Autonation does not deserve a one star. This dealership, Autonation's credibility is gone. This Autonation charged me for oil change not completed at all. And had me waiting for nothing. This Autonation's service agents and service technicians are horrible for getting over on customers similar to me. More

As always, Bradley was detailed, customer service aware, prompt, knowledgeable, conscientious and true to his word. Great customer service skills and people skills. Honest and pleasant. prompt, knowledgeable, conscientious and true to his word. Great customer service skills and people skills. Honest and pleasant. More

Great service … the technician was in contact all throughout the process which made the whole appointment so very smooth. throughout the process which made the whole appointment so very smooth. More

Jaden was my service advisor he was awesome and quick with helping me with my truck situation A1 service... with helping me with my truck situation A1 service... More

Have purchased several cars from this dealer over the years and have always found their people and service to be outstanding! Most recently, Jaden Selucky took care of our service needs for the 2020 Tah years and have always found their people and service to be outstanding! Most recently, Jaden Selucky took care of our service needs for the 2020 Tahoe we own. More

The communication from the service advisor sucks. Never got a call or anything before they proceeded to do work. Phone calls are almost never answered. Would not recommendation. If I hadn't foolishly Never got a call or anything before they proceeded to do work. Phone calls are almost never answered. Would not recommendation. If I hadn't foolishly purchased the wheel and tire protection warranty, there is no way I would even deal with this place. More