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AutoNation Chevrolet West Austin - Service Center

Austin, TX

4.5
236 Reviews

236 Reviews of AutoNation Chevrolet West Austin - Service Center

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September 12, 2022

Oil Change, tire rotation and fuel filter replacement was completed in a timely manner. Waiting room was nice, walked around looking at new vehicles, although not many to look at. More

by garym
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 15, 2022 -

AutoNation Chevrolet West Austin responded

Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 08, 2022

Service consultant is very nice and professional. He always gets me in even without an appointment. Always conducted himself in a nice and professional manner. They always get the work done in a time More

by Adam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaden
Sep 12, 2022 -

AutoNation Chevrolet West Austin responded

hi, we are pleased to hear you had such a positive experience with us, Adam! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 08, 2022

Had electrical problem with door locks, took over 2 weeks, but looks like they got it this time, last time it was in for a week but did not find it. Electrical problems can be a nightmare. More

by jbingham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Moore
Sep 12, 2022 -

AutoNation Chevrolet West Austin responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (512) 309-0028.

September 07, 2022

Since this vehicle was purchased from this desler, I have had nothing but great service. I would recommend this service department to any owner of a Chevrolet. More

by jimmyanthony41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley
Sep 12, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 31, 2022

Service is always excellent. Very professional and show a concern for me as a customer both in the time it takes to complete the work and the cost. I appreciate that their rega More

by SWL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Moore
Sep 05, 2022 -

AutoNation Chevrolet West Austin responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

August 24, 2022

I have had my share of problems with my 2015 4WD Tahoe LT since the new purchase here. The dealer itself has been as fair as possible and treat me as a valued customer. The GM named Will helped and pushed m More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaden Selucky
Aug 29, 2022 -

AutoNation Chevrolet West Austin responded

Hi Bob, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2022

Jaden was amazing, best service experience to date, and I always get great service at Autonation! Top notch communication and transparency! More

by katetolliver2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaden
Aug 26, 2022 -

AutoNation Chevrolet West Austin responded

HI, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2022

As usual Patrick and the crew serviced my trax with great care and efficiency as well as keeping me informed. More

by customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 25, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 20, 2022

I dropped my car off on a Monday, Gabriel was the svc mgr. He never called me and I found out he went on vacation, later so did the mechanic. I went 3 times in person. Jaden zalenky said he would take ov More

by cps0113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabriel, Jaden, store mgr
Aug 25, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (512) 309-0028 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Aug 26, 2022 -

cps0113 responded

I called this number and as usual, just rings.

August 18, 2022

I have used this dealership for over 15 years. I have been pleased with the sales staff and the quality of the maintenance services I have received. I have never had need to contact the service de More

by jvanexel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not have the name.
Aug 23, 2022 -

AutoNation Chevrolet West Austin responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chevrolet West Austin. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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