AutoNation Chevrolet West Austin - Service Center

Not even a 1 star. Horrible Dealership, Horrible GM- Dan. Hard to get them to answer the phone. Purchased a car 5 months ago and within a week brakes needed to be repla Horrible Dealership, Horrible GM- Dan. Hard to get them to answer the phone. Purchased a car 5 months ago and within a week brakes needed to be replaced. A couple weeks after that the car was stalling at stop lights. took it back in replaced the Purge Valve, they had my car for a week. Few days after I got the car back had the exact same issue. Took it back that time had the car 5 weeks. Purge Valve again and some other part. Now once again its having issues, the Engine is bad. Major Engine repairs need to be done. The GM is giving us the runaround. we asked for a refund of our down payment or another vehicle. Well of course refusing to give us a refund but offered another car that is NOT even close of a newer model car like we have. we have a 2019 Atlas with a little over 80,000 miles. We were offered vehicles around 2015 year and almost 100k miles, none of the features we have (push start, 3rd row, low miles). Do not shop for a car there. save yourself the stress. They made their money and turned the other away. GM is absolutely no help or even showed he cared. Remind you only had this car 5 months and had problems within a week of purchase. More

I have a vehicle under warranty needing a repair. More than 2 months ago I called to make a service appointment. In that call I explained the need for a loaner vehicle if the diagnostic would take se More than 2 months ago I called to make a service appointment. In that call I explained the need for a loaner vehicle if the diagnostic would take several days, which I was told a diagnostic took 3-5 days. I made an appointment for June 10th with the understanding that I would be getting a loaner at drop off. I took off of work and drove 45 minutes to this location. I was checked in by Jose, but was told there were no loaner cars and that there wasn’t one listed in my appointment I had made. I was quite confused because I made that appointment based on the availability of a loaner vehicle over the phone prior. Jose apologized and went inside to add to me to the loaner waitlist. He said I could periodically check my status just by calling. I’ve tried several times to get update and each time I am transferred to someone where I leave a voicemail that is never returned. We are now more than 2 months past when I started this and I am no closer to getting my car repaired. Not some place I would recommend. More

Autonation Chevrolet West Austin have knowledgeable advisors and GM expert technicians! The waiting area is quite and very relaxing. advisors and GM expert technicians! The waiting area is quite and very relaxing. More

Excellent work and great service. Magnificent attitude of customer service. José is the best worker Magnificent attitude of customer service. José is the best worker More

Fast and complete service done to high quality standards. Truck drives like new after brake flush and 50k mile check up. Truck drives like new after brake flush and 50k mile check up. More

Chevy AutoNation West Austin stands out as the premier dealership in town, consistently exceeding expectations with their exceptional service. They prioritize understanding and addressing my concerns prom dealership in town, consistently exceeding expectations with their exceptional service. They prioritize understanding and addressing my concerns promptly, always accommodating my schedule for service appointments with efficiency. Their commitment to transparency fosters a trusting relationship, and their willingness to assist ensures that every customer leaves satisfied. More

I bought my 2020 Chevrolet Traverse at Autonation and they have serviced it since. My car had I have always been treated well. Today, Heath Manson, a fairly new service advisor, was efficient and helpful they have serviced it since. My car had I have always been treated well. Today, Heath Manson, a fairly new service advisor, was efficient and helpful and sweet. More

Fast service while waiting and good communication during the service. Would recommend for genuine GM service. the service. Would recommend for genuine GM service. More

They make appointments easy to make online and the service crew assist with transportation to work. They keep me updated on status of my vehicle. service crew assist with transportation to work. They keep me updated on status of my vehicle. More

They are very professional, and kept me informed of the progress of my service. Thank you. progress of my service. Thank you. More