AutoNation Chevrolet West Austin - Service Center

I submitted a review earlier this afternoon that was pretty bad. At least I thought it was bad. But I took the time to review some other reviews and found the standard answer to be: "AutoNation Chevr pretty bad. At least I thought it was bad. But I took the time to review some other reviews and found the standard answer to be: "AutoNation Chevrolet West Austin responded Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up. Take care!" The response of the management team must be that they have a good laugh. I haven't seen ANY CORRECTIVE ACTIONS. More

Fast and courteous. Technically, excellent quality. Service advisor was courteous and professional. A little pricey but worth it Technically, excellent quality. Service advisor was courteous and professional. A little pricey but worth it More

Service Department bait and switch. In May 2025 I received an estimate for the replacement of the front struts at about $200 per unit. When I approved the work order in August of this In May 2025 I received an estimate for the replacement of the front struts at about $200 per unit. When I approved the work order in August of this year they accepted my Chevrolet Tahoe for work. When the car was ready, the service advisor advised me by voice that the unit cost of the struts increased to $900 per strut. His explanation was that the parts department made a key stroke error when inputting the part number. So Autonation Chevrolet West Austin expected me to pay more than $1,400 more for the work order. They indicated that they could lower the unit cost to $600 per unit. I refused the attempt by Autonation Chevrolet West Austin to extort by BAIT AND SWITCH and the service advisor instructed the technician to reinstall the original struts. I may get my Chevrolet Tahoe back tomorrow The behavior exhibited by this Dealership is reprehensible and affects the image of Chevrolet dealerships. The only reason that the rating is two stars instead of one is that Autonation Chevrolet West Austin got me a loaner car for which I am grateful. More

I have been getting service since 2008. Bruno does a great job for me so I am please d Bruno does a great job for me so I am please d More

Chevrolet AutoNation West Austin is the best. Great customer service, pleasant and friendly staff. I always have a great experience when I go to the dealership. Great customer service, pleasant and friendly staff. I always have a great experience when I go to the dealership. More

Very Good quality and very Good service . I was well attended by Bruno, he helped me a lot. Thank you. In 11400 Research Blvd Austin, TX . I was well attended by Bruno, he helped me a lot. Thank you. In 11400 Research Blvd Austin, TX . More

Excellent experience with Bruno. ...Knowledgeable about and kept informed of repairs via text. Returned the repaired vehicle promptly. ...Knowledgeable about and kept informed of repairs via text. Returned the repaired vehicle promptly. More

Service was amazing my rep Elvina made the whole process fantastic. Def will be using this dealership for future work. fantastic. Def will be using this dealership for future work. More

Uncooperative. Bad. Stay away from go at all costs go to another dealer bad bad bad Bad. Stay away from go at all costs go to another dealer bad bad bad More