AutoNation Chevrolet West Austin

Just like family We recently purchased a 2017 Sparks that I found listed online through a finance company website. I arrived at the dealership without any appointme We recently purchased a 2017 Sparks that I found listed online through a finance company website. I arrived at the dealership without any appointment and not even knowing the area. From the moment I stepped in the door until the moment I left with my keys I was treated just like family. Mark Welch, my sales rep, understood exactly what I wanted and was very attentive and even went well above what I expected to help we get set up on the Onstar and Chevy apps. I am so very satisfied with my buying experience. They were easy to deal with and went above our expectations. The best is they listen to me and didn't try to sell me more than I needed but got me the vehicle we wanted. I'm thrilled and I'm gonna be a repeat customer for my next vehicle purchase. A+++++++++ More

Important massage about this company I went to Autonation chevrolet austin to buy a corvette ,,I only have 3 big problems with this company,1:when I want to test drive the cars the sell p I went to Autonation chevrolet austin to buy a corvette ,,I only have 3 big problems with this company,1:when I want to test drive the cars the sell person his name is Bryan told me you can't test drive until approve your credit first after that we will see,that is so rude why? because I wanted to pay big number for this car I should test drive first and also I did buy before a car from Autonation,I was so sad about this ,2:when I decide to buy this car it have a big scratche on fender they fixed for me Thank you but they made damage to my vinyl peel off that wasn't Profesional at all and they made a lot of Swirl to my corvette body I'm not happy at all because this is so expensive car they should careful ,about the price was good I'm happy about that ,the costumer service was very bad was not VIP at all More

Professional, painless, right car at the right price. Pleasant interior space, very low-pressure process, the most pleasant and painless car purchase I've ever experienced. George Baldauf is a credit to h Pleasant interior space, very low-pressure process, the most pleasant and painless car purchase I've ever experienced. George Baldauf is a credit to his profession, AutoNation, and Chevrolet; he went above and beyond again and again, long after the original sale. More

Great Customer Service Tony Do is without a doubt THE best service rep I've ever experienced. My fourteen year old truck finally had a major breakdown the day before I was t Tony Do is without a doubt THE best service rep I've ever experienced. My fourteen year old truck finally had a major breakdown the day before I was taking a long trip to my aunt's funeral. As the necessary part to repair my truck was in Fort Worth, there was not enough time to execute the repair prior to the last possible moment I could leave. Tony set me up with a loaner and sent me on my way, told me not to worry about a thing. And, I'm not talking compact car. The loaner was comparable to what I drive, only BRAND NEW. When I returned two days later my truck was repaired and waiting for me at the EXACT cost I was told it would be. When my daughter graduates from college in a couple of years and I'm ready to purchase a new vehicle, I know I'll be going back to Auto Nation. With customer service like that, why would I go anywhere else? More

Bait and Switch. False and Deceptive online advertising. Beware of bait and switch at this place with the manager Mitch the Switch. The online pricing is a lure to get you in and it is not honored. We walked Beware of bait and switch at this place with the manager Mitch the Switch. The online pricing is a lure to get you in and it is not honored. We walked in ready to buy only to leave with a terrible taste in our mouths. On their website they had an offer for a Chevy Colorado for 28,999. I even had the sales rep give me a quote with TTL via text and email. When we got ready to sign the papers they pulled the switch and quoted a price almost 1,300 more. Mitch the switch manager completely wasted our time, he was rude, and unapologetic for the false and deceptive advertising. After our experience I had a good look at all the single star reviews, several people had the exact same experience. They falsely and deceptively advertise to get you in. Don't waste your time on this place. I guess since we were a Monday sale, they wanted to see how many other suckers they could get in on the bait and switch before the week is out. I'm not even going to bother going to another Chevy dealership. More

Being a first time car buyer I was nervous about what kind of experience I would have, however if I would have know how great of an experience I was going to have I would have gone months ago! I am impre kind of experience I would have, however if I would have know how great of an experience I was going to have I would have gone months ago! I am impressed by not only the transparence of the individuals I worked with but also their ambition to make sure I got what fit my indidual needs. Carl was beyond wonderful, knowledgeable, and really just a pleasant individual - you can tell he really enjoys what he does. The finicaing department was also amazing, I almost didn't mind giving my money up for the down payment :) Ian in finance made sure I understood everything and worked out an even better payment plan for me then I thought I would get. My parents were so pleased by how these two gentalman made the experience they are planning on purchasing there next vehicles from Carl and AutoNation. My car isn't even a day old and I have started recommend people to go check it out! Thank you AutoNation! Go see Carl Brooks today!! More

This place has horrible customer service. A young family member of mine recently bought a car here and was tricked into buying a bunch of extra overages. When I called the managers to complain the guy said member of mine recently bought a car here and was tricked into buying a bunch of extra overages. When I called the managers to complain the guy said that the bank puts on the coverages. So then I called the bank who said that wasn't true. I talked to my own bank that I have banked with for over twenty years who told me it was all a scam. DO NOT BUY A CAR HERE. By the way did I mention I had to leave messages five times before anyone called back? More

I purchased a used Jeep Wrangler from David Byers and simply put, I have never had such an incredible experience from a car purchase as I had on this one. David was honest, friendly, and extremely knowle simply put, I have never had such an incredible experience from a car purchase as I had on this one. David was honest, friendly, and extremely knowledgeable in all aspects of not only the vehicle I was purchasing but the process to own it. I have been in retail sales for over 10 years and learned so much from my time with David. I had such a good experience, that when I or my wife is back in the market I will come find David and allow him to wait and find the vehicle for me. I am not nor have I ever worked for the dealership. It was simply that good of an experience. I highly recommend DAVID BYERS at Champion the next time you are in the market for a new or used vehicle. More

After I had a horrible experience with another dealership on Friday 2-10-12, I was refered by a friend to this dealership. Justin was great he looked for what I wanted and was even willing to transfer a vehi on Friday 2-10-12, I was refered by a friend to this dealership. Justin was great he looked for what I wanted and was even willing to transfer a vehicle from another champion location to his location if need be. He was very polite and honest, the price was a fare price that i ended up with for my 07 Chevy Equinox...the experience was Excellent, I'd go it all over again everything turned out great! I would recommend any and everyone to go there and see Justin, he was awesome! Tell him Loara sent you and He will treat you right. More