AutoNation Chevrolet West Austin

Deceptive sales tactit Purchasing a 2018 Volt last year at this dealership went well. It was only after I did my taxes last month that I realized I had been deceived. The s Purchasing a 2018 Volt last year at this dealership went well. It was only after I did my taxes last month that I realized I had been deceived. The sales reps assured me that I would get $7500 back from the federal government’s incentive program for electric vehicles. When I first asked the sales manager (1 month before purchase) if that was a tax deduction or what, he said, “No, that’s a check. That’s a check!” The saleswoman that sold me the car also told me that I would be getting $7500 when I did my taxes. At no time did anyone at the dealership mention that the amount could be less. I have now done my taxes, and the amount I am getting is around $500 in the form of a tax credit. I had made the decision to purchase the car based on what the dealership told me. They deceived me as far as the rebate amount from the government, and I ended up spending around $7000 more than I had expected to. More

Bad customer service I went into the dealership on Saturday 8-4-18 and was looking at a 2014 chevy Silverado with around 55,000 for around $24,000 but did not have a backu I went into the dealership on Saturday 8-4-18 and was looking at a 2014 chevy Silverado with around 55,000 for around $24,000 but did not have a backup camera or remote start and that would be added for an extra fee and would bring the price around $27,000 and Jesse Monko , was the sales person . went to the new car sales building to talk to Cory about the finance part .Then they were supposed to run my credit once but they ran it three times .Which is not right .So with my high interest and the extra warranty and all the extras they added it to around $38,000 .Went and talked to my bank and told me it was a bad deal .So went in on Monday the August 6th to cancel .They had a $15,000 check of mine that was supposed to been cashed on the 10th .They told me that they would not cash it but they lied to me and cashed it anyway .So I had to make 4 trips to the dealership to get my money back and talked to , Jason Easley, all the time and trouble I had to go thru .That is no way to do business .As this truck was 4 years old and could have bought a brand new one for the price . More

Brake work I took my 2008 Tahoe in for an oil change and tire rotation and was pleased with the service including time to complete the service. The service writ I took my 2008 Tahoe in for an oil change and tire rotation and was pleased with the service including time to complete the service. The service writer advised me while I was there I needed my brakes serviced as they were down to indicators. I took it in the next Tuesday and they repaired the rear brakes. I then received the next day a survey request for oil change comments. I also received an email providing a service coupon for brake service ... after I had already had that service performed. Would have been nice for the service coupon prior to the brake service work performed. But overall very pleased with this dealership service. More

Excellent buying experience! I was in the market for a new Chevy 2500 HD truck. I was not going to walk into a showroom and go through the sales pitch and haggling to make a deal. I was in the market for a new Chevy 2500 HD truck. I was not going to walk into a showroom and go through the sales pitch and haggling to make a deal. I contacted several Dealerships that had the vehicle I was looking for. I simply asked for their best drive out price on the vehicle. No, I am not going to come in and talk to the manager. You know what your best price is give it to me. AutoNation Chevrolet in West Austin did just that. Shane the sales representative gave me a price I was pleased with. I live outside of Houston and made the purchase from a dealership in Austin because they accommodated me in my purchase by filling my request. Shane was excellent through out the purchase agreement, explaining everything and handling the paperwork in a very professional and timely manor. The best new vehicle buying experience I have ever had and I have purchased several new vehicles over my lifetime. More

Best car buying experience ever Our experience buying a new car at AutoNation in Austin was first-class from start to finish. Shane, our sales professional was attentive, transparent Our experience buying a new car at AutoNation in Austin was first-class from start to finish. Shane, our sales professional was attentive, transparent and thorough and just simply made the car buying experience fabulous. But the culture of the dealership starts from the top down and that can be attributed to one man, Ronnie. He has done an amazing job of creating a culture of trust and family that you feel the minute you walk through the door. This was by far the best car buying experience we have ever had and we'll be back again for our next one soon! More

Bad info given all around. I've been going to this dealership for 5 yrs. now. This is the 1 time that makes me HIGHLY UPSET. I'm looking to trade my truck just to get out of thi I've been going to this dealership for 5 yrs. now. This is the 1 time that makes me HIGHLY UPSET. I'm looking to trade my truck just to get out of this dealership. That's sad because I do like this p/u. More

90k Service cost over 3x the rate published online A simple 90K mile service which I thought would take 90 minutes at most took almost 12 hours. And the cost that was published online (between $200-$30 A simple 90K mile service which I thought would take 90 minutes at most took almost 12 hours. And the cost that was published online (between $200-$300) was inaccurate - the actual cost was over $850. I was originally going to wait for my vehicle, but luckily was able to get a ride to work that day, otherwise I would have missed an entire day of work waiting on my truck to be serviced. More

Not the Best but not the worst service I have had Service was completed in less than 2 hours after drop off. Only down side the service shuttle only dropped me off at work and it is now the policy of Service was completed in less than 2 hours after drop off. Only down side the service shuttle only dropped me off at work and it is now the policy of the dealership that they will not pick you up from work or home to retrieve your car. Since I only have the 1 car this is an unnecessary complication to continue to do business with Autonation Chevrolet West Austin. Independent shops do offer the shuttle service to and from their shop. They never follow online service appointments. It is best to call them More

Would Never Recommend I have wasted hours of my life visiting this place please go anywhere else, their service department had my car over 25 times before they could fix my I have wasted hours of my life visiting this place please go anywhere else, their service department had my car over 25 times before they could fix my issue, and the sales team will straight lie to you!!! More