AutoNation Chevrolet West Austin

Bait and Switch. False and Deceptive online advertising. Beware of bait and switch at this place with the manager Mitch the Switch. The online pricing is a lure to get you in and it is not honored. We walked Beware of bait and switch at this place with the manager Mitch the Switch. The online pricing is a lure to get you in and it is not honored. We walked in ready to buy only to leave with a terrible taste in our mouths. On their website they had an offer for a Chevy Colorado for 28,999. I even had the sales rep give me a quote with TTL via text and email. When we got ready to sign the papers they pulled the switch and quoted a price almost 1,300 more. Mitch the switch manager completely wasted our time, he was rude, and unapologetic for the false and deceptive advertising. After our experience I had a good look at all the single star reviews, several people had the exact same experience. They falsely and deceptively advertise to get you in. Don't waste your time on this place. I guess since we were a Monday sale, they wanted to see how many other suckers they could get in on the bait and switch before the week is out. I'm not even going to bother going to another Chevy dealership. More

Being a first time car buyer I was nervous about what kind of experience I would have, however if I would have know how great of an experience I was going to have I would have gone months ago! I am impre kind of experience I would have, however if I would have know how great of an experience I was going to have I would have gone months ago! I am impressed by not only the transparence of the individuals I worked with but also their ambition to make sure I got what fit my indidual needs. Carl was beyond wonderful, knowledgeable, and really just a pleasant individual - you can tell he really enjoys what he does. The finicaing department was also amazing, I almost didn't mind giving my money up for the down payment :) Ian in finance made sure I understood everything and worked out an even better payment plan for me then I thought I would get. My parents were so pleased by how these two gentalman made the experience they are planning on purchasing there next vehicles from Carl and AutoNation. My car isn't even a day old and I have started recommend people to go check it out! Thank you AutoNation! Go see Carl Brooks today!! More

This place has horrible customer service. A young family member of mine recently bought a car here and was tricked into buying a bunch of extra overages. When I called the managers to complain the guy said member of mine recently bought a car here and was tricked into buying a bunch of extra overages. When I called the managers to complain the guy said that the bank puts on the coverages. So then I called the bank who said that wasn't true. I talked to my own bank that I have banked with for over twenty years who told me it was all a scam. DO NOT BUY A CAR HERE. By the way did I mention I had to leave messages five times before anyone called back? More

I purchased a used Jeep Wrangler from David Byers and simply put, I have never had such an incredible experience from a car purchase as I had on this one. David was honest, friendly, and extremely knowle simply put, I have never had such an incredible experience from a car purchase as I had on this one. David was honest, friendly, and extremely knowledgeable in all aspects of not only the vehicle I was purchasing but the process to own it. I have been in retail sales for over 10 years and learned so much from my time with David. I had such a good experience, that when I or my wife is back in the market I will come find David and allow him to wait and find the vehicle for me. I am not nor have I ever worked for the dealership. It was simply that good of an experience. I highly recommend DAVID BYERS at Champion the next time you are in the market for a new or used vehicle. More

After I had a horrible experience with another dealership on Friday 2-10-12, I was refered by a friend to this dealership. Justin was great he looked for what I wanted and was even willing to transfer a vehi on Friday 2-10-12, I was refered by a friend to this dealership. Justin was great he looked for what I wanted and was even willing to transfer a vehicle from another champion location to his location if need be. He was very polite and honest, the price was a fare price that i ended up with for my 07 Chevy Equinox...the experience was Excellent, I'd go it all over again everything turned out great! I would recommend any and everyone to go there and see Justin, he was awesome! Tell him Loara sent you and He will treat you right. More