AutoNation Chevrolet West Austin

My sales rep was great and stayed on top of our sale which made our process smooth. which made our process smooth. More

I appreciate that you can schedule appointments and they keep near those times, and do work in time mentioned. keep near those times, and do work in time mentioned. More

My issue was taken care of quickly and efficiently. Late Saturday afternoon and staff were able to get me on my way in a very reasonable time span. Saturday afternoon and staff were able to get me on my way in a very reasonable time span. More

Best price we found! Did take almost 3 hours just to get paperwork done and we agreed to buy warranty for 4000 and somehow our finance price went up 8000 so make sure you look at all the numbers not just th paperwork done and we agreed to buy warranty for 4000 and somehow our finance price went up 8000 so make sure you look at all the numbers not just the payment More

Car has been in the shop 8 months since buying it from Autonation. Will not recommend. Autonation. Will not recommend. More

Patrick was very professional and the service and the service was excellent during my visit to the dealership. service was excellent during my visit to the dealership. More

They wanted to charge for oil change, tire rotation, They wanted to charge for oil change, tire rotation, and inspection!!! When we bought the Blahzer new we also got the overpriced extended warranty, They wanted to charge for oil change, tire rotation, and inspection!!! When we bought the Blahzer new we also got the overpriced extended warranty, this was supposed to cover service for 5years!! Do not buy anything from these greedy sales people!!! We have been Chevrolet owners for 30years never been treated this bad anywhere before this will be the LAST time, we will buy from AUTONATION!!!! I would give ZERO stars if I could More

11/12: They finally got back to me. The service/parts dept. went thru a lot of changes. New managers, loss of people. No excuse for not calling back but they are making it right and my part came in. They dept. went thru a lot of changes. New managers, loss of people. No excuse for not calling back but they are making it right and my part came in. They are trying their best with what they have for employees and know they have issues. 11/11: I bought my car new in 2018. The sales man was fantastic and the new car section was very friendly. They even offered me donuts. My issue is the service dept. reps. (lack of service) I dropped my car off 8/4/21 for a recall and the engine check light was on. Recall fixed no problem, guys did great job. Engine check light was due to a faulty battery charging module. Since there are no modules available in the U.S. they had to go to the vendor and get one. This could take up to 12 weeks. It was a fiasco just to pick up my car since the rep would not call me back and i have no paperwork on what was done. I know they are very busy and short handed, but when i try to contact my service rep. to get a progress report, he will not call be back. I even had a talk to him about it when i finally got ahold of him and he gave me his personal number. Which he will still will not call me back. I've left messages on 9/22, 9/29, 11/9 with no calls back. I even called the service dept manger and left a message, no call back. 11/11 Last ditch effort. I called the front desk to see what is up and who else to talk to and if can not get a response back it is time for another dealership that knows what customer service is. More