AutoNation Chevrolet West Austin

If I could give 0 stars I would. Horrible experience buying a car, horrible experience with collision center. Sat on my car for 1 month before starting fixes - won't give me a loaner car because the col buying a car, horrible experience with collision center. Sat on my car for 1 month before starting fixes - won't give me a loaner car because the collision center can't use the fleet, no apologies, no remorse, never any updates, my pick up date has been pushed back 3 times. It's clear that the rep I work with has no push power, I can't get in touch with the collision center manager at all, no directory online of work emails either. It's been 2 months and they were already been paid by my insurance BEFORE I dropped my car off on May 12th, 2021. I'll still owe my out of pocket deductible when I pick up the car, I hate that I have to pay them. NEVER going back after this, can't believe I bought 2 cars from them and have stuck w/ them for servicings. More

Just HORRIBLE!"This Place Is Not the Correct Place For Just HORRIBLE! "This Place Is Not the Correct Place For You" I WILL NEVER BUY AGAIN FROM AUTO NATION "Eggregiously bad customer service, underst Just HORRIBLE! "This Place Is Not the Correct Place For You" I WILL NEVER BUY AGAIN FROM AUTO NATION "Eggregiously bad customer service, understaffed, overworked" "Deceptive sales tactit" "Bad customer service" "Rip-off pricing" "Worse car buying experience of my life. "By far the worst service center I have ever had to deal..." "My experience has been terrible almost a nightmare...." The service here is bottom of the barrel. How's that for 25 words this is what your customers have to say about your service. Now you can add a bunch of liars, cheaters and deceivers to the list. Tell you one thing then back down on the agreement and act as if the situation is out of their control. Liars. Had I read these complaints for almost every month since September 2020 I would have tried to save my friend from this unfortunate mishap. From the beginning the sales person was acting so nice, and that the vehicle wasn't serviced, but it was in excellent condition and let my friend test drive it. Everything seemed ok. But due to the vehicle not been serviced the sales person promised a loaner car. So the transaction was now in the finance department where things began to get a little weird when my friend began to ask too many questions the finance person got a bad attitude and rude and just started shoving the papers and pointing to where to sign. "Something Shady" going on. But we get through signing the papers and go back to the sales person suddenly there is no loaner car and vehicle just purchased will not be ready til Wednesday. Ok we will try to make it to work a few more days and the vehicle will be ready. Now, its Wednesday my friend been calling can't get a straight answer about when the vehicle will be ready. The truck needs all these major things done, the service person is saying it want be ready for another week, the sales person act as if he doesn't know who the vehicle service person is. "Shady dealings" and when asked again about the loaner he promised, there is still nothing and there is nothing he can do. "Almost now in a way of I don't know what to tell you and don't care, not my problem, untouched by the situation nor any concern of the customer being left without a vehicle. If the vehicle needed this amount of work this should have been disclosed to the customer prior to the sale so that the customer could have made an informed decision based on the customers needs not the salesman commission. In business the facts about withholding information until the deal is made is fraud. It was if your dream is now the nightmare, now you get the truth about what you just signed up for, the bad news, you don't get the car and we don't care how you have to keep walking and catching rides to work, its not our problems we just sell cars. If and when your vehicle is ready we will let you know, in the meanwhile the customer is still walking and catching rides but AutoNation is laughing all the way to the bank with your money. "Nondisclosures" Non customer service skills out the window. More

I have purchased a 2015 Silverado 1500 and a 2019 Bolt EV from this dealership. On the recall for a software update for the 2019 Bolt EV in setting up the appointment I asked how long this would take and was from this dealership. On the recall for a software update for the 2019 Bolt EV in setting up the appointment I asked how long this would take and was told about 2 hours which I am willing to wait, but I told the person setting up the appointment that I know if the S/W showed a bad cell it would require them keeping the car, so I requested a loaner. She then told me GM is not make cars presently and was the reason for no loaners. I then asked to speak with General manager which when I called immediately went to voice mail. Left message to call me, and I never got a call back. When I arrived with 8AM appointment they told me it would take a day and no loaner. Then when asked for a ride back to my house told I would have to wait to 10AM. I have reported this to GM about this service or should I say NO Service. I have purchased 6 other GM vehicles in the past 40 years and only had to report one other dealership which lost their franchise not just due to my complaint but as it look like on this web page will be due to multiple customer service complaints. More

I had a service appointment in the service department today to take care of a check engine light, variable timing solenoid and have a state inspection done. I arrive at my scheduled time and spoke with today to take care of a check engine light, variable timing solenoid and have a state inspection done. I arrive at my scheduled time and spoke with Bobby Flores. He told me that they were so backed up that it would be 4 days before they would even look at my car. This was if I left my car. I only have 1 car so I could not just leave it. He said that he would not set me up with a loner vehicle or help me find a rental car. He would not even call me when the back log of work had lessened so I could bring my car back. They offered no solutions to my problem. I was left with having to find my own solution to fix my car. If they treat a loyal customer for 7 years this way, AVOID THEM LIKE THE PLAIGE More

Worse car buying experience of my life. I should have walked away. Yep, I got played sad thing is I know better. My suggestion to everyone read that final contract thoroughly. Interest rate was changed walked away. Yep, I got played sad thing is I know better. My suggestion to everyone read that final contract thoroughly. Interest rate was changed from the original paper I signed. A brand new car with grinding brakes and no one can seem to hear it when I have dropped it off twice. This place came as a referral from a co-worker and boy do I wish he had kept it too himself. The list goes on and I'm only one month in. I HATE this place... More

What a GREAT experience this dealer was incredible. we worked with Sean Greenwood and the service from Sean and everyone else at the dealership was so great, we went and bought a second truck. Two new che worked with Sean Greenwood and the service from Sean and everyone else at the dealership was so great, we went and bought a second truck. Two new chevys in one week. Thanks everyone More

By far the worst service center I have ever had to deal with. They lie about how long it takes and don’t provide loaners for warranty replacements with. They lie about how long it takes and don’t provide loaners for warranty replacements More