AutoNation Chevrolet West Austin

Arrived early to appointment. Car serviced immediately. Professionally addressed needs. Staff courteous. Finished in timely manner. Car serviced immediately. Professionally addressed needs. Staff courteous. Finished in timely manner. More

Very nice dealing with the service department. In and out in a timely manner. Thank you In and out in a timely manner. Thank you More

Great service and polite employees Didn’t try and sell me unnecessary services which is rare. sell me unnecessary services which is rare. More

We took our car in and had to leave it and then wait 10 days before the issue was diagnosed. On the 15th day, after many attempts, I completed a call to Service and they said it was ready. The issue we had days before the issue was diagnosed. On the 15th day, after many attempts, I completed a call to Service and they said it was ready. The issue we had taken it in for was not resolved. More

Jaden kept in frequent contact with me while my vehicle was there for major mechanical repair was there for major mechanical repair More

Patrick in service is Amazing! He is friendly and knowledgeable. Got my car in and out in a timely manner. He is friendly and knowledgeable. Got my car in and out in a timely manner. More

They called me asoon as car was ready. Kept me updated when it was going to take a little longer and leand me a car. Kept me updated when it was going to take a little longer and leand me a car. More

I had NO AC! !! I made an appointment online and they took my car and got me up and running again- I know they are swamped, but I sure appreciate them:):) !! I made an appointment online and they took my car and got me up and running again- I know they are swamped, but I sure appreciate them:):) More

Great sales experience, no hassle, no drama negotiation. Gave me what I needed on my trade as well. Carl Brooks, my sales guy, was awesome. Very clean sales floor, provided ice cold water which was needed i Gave me what I needed on my trade as well. Carl Brooks, my sales guy, was awesome. Very clean sales floor, provided ice cold water which was needed in this brutal Texas heat! Haha but overall an awesome experience and I’d definitely recommend and return for next vehicle purchase More

Since I have had this issue before I tried calling the service department to schedule an appointment but no one ever answered the phone so I could only make an online appointment at 11am which apparently service department to schedule an appointment but no one ever answered the phone so I could only make an online appointment at 11am which apparently does not guarantee your car gets serviced. Upon arrival I was told I would have to leave my car and Uber home. After a heated discussion I was told I could wait but my car could not be seen until 3p or 4p. After a diagnostic was run, we had to replace a wheel barring. Patrick ultimately apologized and so did I. Patrick gave me his card so I could contact him directly for any other servicing needs. While I understand we are all short staffed we cannot use that as an excuse anymore, you need to communicate to your customers. Leaving my car for a week without an option for transportation is not an option. This is actually the 3rd time this has happened to me at this dealership so definitely need to make some changes and not just let your staff deal with the wrath of an upset customer. More