AutoNation Chevrolet West Austin

Easygoing, kind people. They made it super easy to understand some things I was uncertain about which made the car buying experience a lot less stressful than it could have They made it super easy to understand some things I was uncertain about which made the car buying experience a lot less stressful than it could have been. More

Carolyn, Jesse, and Adrian were great! !!! They helped me get into my Audi Q5 and valued my trade at a perfect #!!! Definitely will use them for my next purchase! !!! They helped me get into my Audi Q5 and valued my trade at a perfect #!!! Definitely will use them for my next purchase! More

Concetta was amazing! Went above and beyond to get me my Bolt. Would work with her again. Went above and beyond to get me my Bolt. Would work with her again. More

Everyone was extremely helpful, friendly, and made a great effort to give me the best deal possible great effort to give me the best deal possible More

Jayden was ready when I got there. Kept me posted on the progress of my truck. Explained what they found and what the resolution was. Was concerned about my brakes and they cleaned the Kept me posted on the progress of my truck. Explained what they found and what the resolution was. Was concerned about my brakes and they cleaned them up. More

I had a really pleasant experience on my last car service appointment. Outstanding customer service by Jaden Selucky, who went above and beyond to help me with some issues I had and made sure everything was appointment. Outstanding customer service by Jaden Selucky, who went above and beyond to help me with some issues I had and made sure everything was perfect and on time. This is the second time that Jaden is my service advisor and I couldn’t ask for a better one. He’s extremely helpful and professional. More

Excellent customer service. CONCETTA WAS amazing. Quick and easy purchase. I would highly recommend you as for her if you are looking for a car CONCETTA WAS amazing. Quick and easy purchase. I would highly recommend you as for her if you are looking for a car More

Jaden, the service adviser I worked with was awesome, excellent communication and follow up via text and phone throughout the repair process!! He provided stellar customer service! excellent communication and follow up via text and phone throughout the repair process!! He provided stellar customer service! More

Very helpful and willing to go above and beyond to help find the right vehicle needed for the family. find the right vehicle needed for the family. More

I went to AutoNation West Austin to buy out the lease on my 2020 Chevy Equinox. I have to say that it was absolutely the WORST buying experience I have ever had. I was prepared to bring my own financing in my 2020 Chevy Equinox. I have to say that it was absolutely the WORST buying experience I have ever had. I was prepared to bring my own financing in order to buy the car. The finance guy, Joshua Sword informed me that "We don't work with UFCU , you have to finance through us." That's when I should walked out, but went ahead with their financing. Even though my credit score is over 800, the rate we were quoted was 8.99 percent. I was told "this our rate for used cars." I was there for over three hours, which I believe is a tactic that they use to wear you down so that you will accept their terms. I closed the deal, and immediately went to UFCU to refinance at a rate of 4.999 percent. I needed a copy of the application for title from them in order to get the loan from UFCU, which the dealer by law is required to file in order to get the registration and plates. I was told that "we don't use that form, you have to get it yourself." This form is required by law in Texas. After getting the run around for several days, I was finally able to get it from them, and got my refinancing from UFCU in about an hour. Joshua never returned my phone calls or answered my Emails. Once he got the money, it was like I didn't exist. Absolutely terrible customer service. My advice to anyone thinking of buying a car from AutoNation is GO SOMEWHERE ELSE!!! More