AutoNation Chevrolet West Austin

I have a vehicle under warranty needing a repair. More than 2 months ago I called to make a service appointment. In that call I explained the need for a loaner vehicle if the diagnostic would take se More than 2 months ago I called to make a service appointment. In that call I explained the need for a loaner vehicle if the diagnostic would take several days, which I was told a diagnostic took 3-5 days. I made an appointment for June 10th with the understanding that I would be getting a loaner at drop off. I took off of work and drove 45 minutes to this location. I was checked in by Jose, but was told there were no loaner cars and that there wasn’t one listed in my appointment I had made. I was quite confused because I made that appointment based on the availability of a loaner vehicle over the phone prior. Jose apologized and went inside to add to me to the loaner waitlist. He said I could periodically check my status just by calling. I’ve tried several times to get update and each time I am transferred to someone where I leave a voicemail that is never returned. We are now more than 2 months past when I started this and I am no closer to getting my car repaired. Not some place I would recommend. More

Professional in taking care of sales procedures as well as follow up for payment paperwork as follow up for payment paperwork More

Our experience at the dealership was a smooth process and the staff was very friendly and helpful. I would recommend them to anyone looking to buy a vehicle. the staff was very friendly and helpful. I would recommend them to anyone looking to buy a vehicle. More

Professional staff who never pressured me for anything at any point during the test drive and subsequent purchasing process. any point during the test drive and subsequent purchasing process. More

Autonation Chevrolet West Austin have knowledgeable advisors and GM expert technicians! The waiting area is quite and very relaxing. advisors and GM expert technicians! The waiting area is quite and very relaxing. More

Salesmen were easy to work with. I worked with two of them and they both were very accommodating and friendly. They offered drinks on very hot days. Purchase was made very easy. I worked with two of them and they both were very accommodating and friendly. They offered drinks on very hot days. Purchase was made very easy. More

Excellent work and great service. Magnificent attitude of customer service. José is the best worker Magnificent attitude of customer service. José is the best worker More

The customer service we received was top tier. Everyone we worked with made us feel important and made sure we were taken care of. We had a horrible experience at the Chevy autonation North Corpus Everyone we worked with made us feel important and made sure we were taken care of. We had a horrible experience at the Chevy autonation North Corpus store the Austin store made sure we were VERY well taken care of. It was 100% worth the 3 hour drive to come up here! More

Overall great experience. Jeremy and Jonathan did a great job getting me into a new vehicle. Jeremy and Jonathan did a great job getting me into a new vehicle. More

They treat you very nice, helping you with every step while you shopping For a new car or teuck while you shopping For a new car or teuck More