AutoNation Chevrolet Waco - Service Center

Excelente customer service always willing to help their customers. Keep up the hard work and continue helping us with our auto needs. customers. Keep up the hard work and continue helping us with our auto needs. More

Grant was the technician that assisted me through the repair process; he was great informing me of process and expected date(s) repairs we going to be done repair process; he was great informing me of process and expected date(s) repairs we going to be done More

Autonation had my truck for 3 days. In that three days the problem was not fixed and I had to bring it back to have the problem fixed. In that three days the problem was not fixed and I had to bring it back to have the problem fixed. More

This place has great customer service and very professional. The building was clean very well professional. The building was clean very well More

Great service, always honest and fair. Great pricing with plenty of options to maintain your vehicle Great pricing with plenty of options to maintain your vehicle More

AutoNation Chevrolet of Waco is great! ! They are super friendly, accommodating, and professional. I have had multiple excellent experiences there with their service team. That is not alw ! They are super friendly, accommodating, and professional. I have had multiple excellent experiences there with their service team. That is not always the case for me with car dealerships and service centers, but AutoNation has been the exception - they are fantastic!!! More

Awful, took my truck in due to a recall, waited an hour before they tell me they didn't have the part. This was the second time I had scheduled the appt for the same reason, they made me wait only to tell before they tell me they didn't have the part. This was the second time I had scheduled the appt for the same reason, they made me wait only to tell me they didn't have the part. Come on people, my time is just as valuable as yours. More

Can’t say enough of what great service we got Everyone was helpful and serviced our truck in record time. Best service we ever had. Employee at front desk was great wish I could remember names. was helpful and serviced our truck in record time. Best service we ever had. Employee at front desk was great wish I could remember names. More

Everyone I encountered was super friendly, welcoming, and professional. That is the reason I'm rating my experience as 3 stars instead of 1. My experience started off shaky when I arrived for my diagnosti professional. That is the reason I'm rating my experience as 3 stars instead of 1. My experience started off shaky when I arrived for my diagnostic appointment, that I scheduled online, only to be told that they do not complete diagnostics on Saturdays and that they were backed up. I feel like I should've received a courtesy call prior to me driving up there for no reason. When they discovered the issue, I was told they'd ordered the part and it would be ready by early the following week. This led to a lot of promises of things that didn't happen and a bunch of confusion around this part. Some days I would be promised something and never hear back or get an update from anyone. Just left wondering what's going on. After a few days turned into two weeks, my dad called, because he began to get frustrated on my behalf, and suddenly a part was available and my car was ready the next day. That seemed suspicious to me, but I didn't care because I just wanted my car back and I wanted it to be safe to drive. The price I paid was slightly higher than what I was quoted, no discount was offered to compensate for my experience, and my car is still making a weird noise. I will take it elsewhere to figure out what's going on. More

I had such a great experience at the AutoNation Chevrolet of Waco. The service was excellent. of Waco. The service was excellent. More