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AutoNation Chevrolet Waco - Service Center
Waco, TX
345 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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345 Reviews of AutoNation Chevrolet Waco - Service Center
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November 29, 2023
Matt Bush has Very poor communication skills. Dropped my vehicle off on my vacation time so they had 6 days to fix the heater control & engine misfire. ‘Service advisor’ Matt Bush let my vehicle Dropped my vehicle off on my vacation time so they had 6 days to fix the heater control & engine misfire. ‘Service advisor’ Matt Bush let my vehicle sit for 2.5 days without calling me to inform me of needed repairs. I initiated 1st contact 2.5 days after dropping vehicle off & found he had been waiting 2days for an ok from the fleet agency for the repair. Within 1 hour I got the ok from fleet for him. Additionally, Matt Bush stated there was no problem with the misfire that I brought it in for, I indicated I would bring it elsewhere to get that fixed. Matt then apparently had the tech re-drive it and they found that the vehicle needed spark plugs, coil pack, and plug wire. Had Matt Bush informed me of the ‘no problem found’ issue earlier in the week, I could have related more info to him and saved several days of the vehicle just sitting on the lot doing nothing. Because of the lack Matt Bushs’communication, I had to get a rental car for my first day back to work because the repairs were not complete when I needed to pick the vehicle up, Matt Bush made no apologies and had no empathy for the situation. When the van was completed on Monday evening, Matt Bush texted me at 6:07pm stating I could pick the vehicle up and the keys/paperwork were on his desk. I arrive approx 7pm to find the service department locked up and no one in the sales side had the keys to get in. Again, no apologies or empathy, just a 40 minute wasted trip for me. I had to return again Tuesday am to pick up the van, thanks to the lack of communication by Matt Bush. In the end the repairs were completed and the vehicle is fine, but lack of communication caused me to pay for a rental car and these repairs to take much longer than they would have if Matt Bush would have properly communicated. Additionally, the dealership charged an additional $379 to remove the engine cover of the van, but it was never removed… the tech went in thru the fender well areas to replace the spark plug, wire, and coil pack. (I saw the van with the wheels off & Matt Bush confirmed that was how the tech was doing the repair- instead of pulling the engine cover). So maybe some overcharging for repairs as well. Just avoid this place unless you absolutely have to use them, More
by brent.tubbergen
Employees Worked With
Matt Bush
November 16, 2023
Rodney was awesome! I bought my car from the AutoNation in Fort Worth, and they were not great they didn’t help at all. I ended up coming to Waco and Rodney was quick to I bought my car from the AutoNation in Fort Worth, and they were not great they didn’t help at all. I ended up coming to Waco and Rodney was quick to make sure I was taken care of. He got my car in quickly, fixed one tire and ordered me a new tire that was ready in less than a week. When I brought my car up to have the new tire put on he had me in and out in less than an hour! He was super friendly and walked me through the entire process. More
by clegrand6911
Employees Worked With
Rodney
November 11, 2023
Staff was excellent! Communicated very well why I was waiting for my car and the service was completed under the estimated time. I'll be back for sure! Communicated very well why I was waiting for my car and the service was completed under the estimated time. I'll be back for sure! More
by paluch
Employees Worked With
Candice Bena Videz
November 06, 2023
Great communication and customer service! ! First class dealership, Autonation is topnotch. Quality work and service are hard to find now adays. I was in and out of the service department in ! First class dealership, Autonation is topnotch. Quality work and service are hard to find now adays. I was in and out of the service department in less than 2 hours. The only service department I trust with my vehicles. William and Shelby always exceed my expectations. Thank you for a professional and honest experience! More
by Pote7414
Employees Worked With
William, Shelby
November 02, 2023
Great service, friendly atmosphere. Engaging and helpful. Very welcoming overall. Kudos to Bill Knight for assisting with my vehicle. Great job! Engaging and helpful. Very welcoming overall. Kudos to Bill Knight for assisting with my vehicle. Great job! More
by simsr2091
Employees Worked With
Bill Knight
