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AutoNation Chevrolet Waco - Service Center
Waco, TX
343 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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343 Reviews of AutoNation Chevrolet Waco - Service Center
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August 26, 2024
We brought one of our trucks in to get service done on a Monday. 7 days later, they still have the truck. When we try and contact Ray our "Consultant", we are told he's out to lunch and will call us when he Monday. 7 days later, they still have the truck. When we try and contact Ray our "Consultant", we are told he's out to lunch and will call us when he returns. No return call, so I call back an hour and a half later and Ray answers. He tells me " We will let you know what needs to get done on it in the next day or so? This is unacceptable. If you are too busy to get to it in a timely manner, then let us know and we will take the truck elsewhere or "We'll let you know when to bring it back when a mechanic is available". That is the respectable thing to do. Don't string people along by saying "We'll let you know in a day or 2". I guess we have to go to a GMC dealer...Truly disappointed in the lack of customer service. More
by airkulr
Employees Worked With
Ray
May 27, 2024
I have only taken my car to autonation. I asked them to see about a rattling noise and now it is worst. I don't believe the technician was even asked to listen for it. I asked them to see about a rattling noise and now it is worst. I don't believe the technician was even asked to listen for it. More
by lenoracluke
Employees Worked With
Don't know
May 15, 2024
I had a recall for my airbags and you did a check point on my truck, which I truly appreciate, let that be known. The fact is you found a serious issue. You said the driver side front lower control arm wa on my truck, which I truly appreciate, let that be known. The fact is you found a serious issue. You said the driver side front lower control arm was missing a nut and fasteners were loose. You took a picture of the loose bolt. You advised me to have it taken care of cause it was a safety issue. My vehicle should have never left your lot like that - what would have happened if it had came off - it would have been very expensive for me. You could not have tightened the bolt or call me and advise me that to fix it. It cost something and, of course, I would've had it fixed, but Service tech let me leave with it the way it was, and my husband was very upset. I realize it was the end of the day and everybody said they were tired, but safety should be your number one factor. I was in there for the airbags a safety issue. I just thank God I made it home safely. More
by Pinkyintexas
Employees Worked With
William
January 04, 2024
Didn’t do nothing to my car. Worst experience for mechanic ever. Will not recommend to no one. They are lazy and one of the service representatives disrespectful Worst experience for mechanic ever. Will not recommend to no one. They are lazy and one of the service representatives disrespectful More
by Rickyguerrero
Employees Worked With
Lisa
November 29, 2023
Matt Bush has Very poor communication skills. Dropped my vehicle off on my vacation time so they had 6 days to fix the heater control & engine misfire. ‘Service advisor’ Matt Bush let my vehicle Dropped my vehicle off on my vacation time so they had 6 days to fix the heater control & engine misfire. ‘Service advisor’ Matt Bush let my vehicle sit for 2.5 days without calling me to inform me of needed repairs. I initiated 1st contact 2.5 days after dropping vehicle off & found he had been waiting 2days for an ok from the fleet agency for the repair. Within 1 hour I got the ok from fleet for him. Additionally, Matt Bush stated there was no problem with the misfire that I brought it in for, I indicated I would bring it elsewhere to get that fixed. Matt then apparently had the tech re-drive it and they found that the vehicle needed spark plugs, coil pack, and plug wire. Had Matt Bush informed me of the ‘no problem found’ issue earlier in the week, I could have related more info to him and saved several days of the vehicle just sitting on the lot doing nothing. Because of the lack Matt Bushs’communication, I had to get a rental car for my first day back to work because the repairs were not complete when I needed to pick the vehicle up, Matt Bush made no apologies and had no empathy for the situation. When the van was completed on Monday evening, Matt Bush texted me at 6:07pm stating I could pick the vehicle up and the keys/paperwork were on his desk. I arrive approx 7pm to find the service department locked up and no one in the sales side had the keys to get in. Again, no apologies or empathy, just a 40 minute wasted trip for me. I had to return again Tuesday am to pick up the van, thanks to the lack of communication by Matt Bush. In the end the repairs were completed and the vehicle is fine, but lack of communication caused me to pay for a rental car and these repairs to take much longer than they would have if Matt Bush would have properly communicated. Additionally, the dealership charged an additional $379 to remove the engine cover of the van, but it was never removed… the tech went in thru the fender well areas to replace the spark plug, wire, and coil pack. (I saw the van with the wheels off & Matt Bush confirmed that was how the tech was doing the repair- instead of pulling the engine cover). So maybe some overcharging for repairs as well. Just avoid this place unless you absolutely have to use them, More
by brent.tubbergen
Employees Worked With
Matt Bush
