AutoNation Chevrolet Waco - Service Center

I had appointment for service and work was started in a timely manner. The tech explained the service. timely manner. The tech explained the service. More

Excellent Customer Service experience. Service Expert, Rodney, was very helpful and informative. The service technicians resolved the issues with my truck with excellence. Service Expert, Rodney, was very helpful and informative. The service technicians resolved the issues with my truck with excellence. More

We brought one of our trucks in to get service done on a Monday. 7 days later, they still have the truck. When we try and contact Ray our "Consultant", we are told he's out to lunch and will call us when he Monday. 7 days later, they still have the truck. When we try and contact Ray our "Consultant", we are told he's out to lunch and will call us when he returns. No return call, so I call back an hour and a half later and Ray answers. He tells me " We will let you know what needs to get done on it in the next day or so? This is unacceptable. If you are too busy to get to it in a timely manner, then let us know and we will take the truck elsewhere or "We'll let you know when to bring it back when a mechanic is available". That is the respectable thing to do. Don't string people along by saying "We'll let you know in a day or 2". I guess we have to go to a GMC dealer...Truly disappointed in the lack of customer service. More

Excellent professional service. My first service visit for my EV Blazer. They got my service done quickly. Very satisfied. My first service visit for my EV Blazer. They got my service done quickly. Very satisfied. More

I have only taken my car to autonation. I asked them to see about a rattling noise and now it is worst. I don't believe the technician was even asked to listen for it. I asked them to see about a rattling noise and now it is worst. I don't believe the technician was even asked to listen for it. More

I had a recall for my airbags and you did a check point on my truck, which I truly appreciate, let that be known. The fact is you found a serious issue. You said the driver side front lower control arm wa on my truck, which I truly appreciate, let that be known. The fact is you found a serious issue. You said the driver side front lower control arm was missing a nut and fasteners were loose. You took a picture of the loose bolt. You advised me to have it taken care of cause it was a safety issue. My vehicle should have never left your lot like that - what would have happened if it had came off - it would have been very expensive for me. You could not have tightened the bolt or call me and advise me that to fix it. It cost something and, of course, I would've had it fixed, but Service tech let me leave with it the way it was, and my husband was very upset. I realize it was the end of the day and everybody said they were tired, but safety should be your number one factor. I was in there for the airbags a safety issue. I just thank God I made it home safely. More

Didn’t do nothing to my car. Worst experience for mechanic ever. Will not recommend to no one. They are lazy and one of the service representatives disrespectful Worst experience for mechanic ever. Will not recommend to no one. They are lazy and one of the service representatives disrespectful More

They were polite and helpful also service was faster than expected for oil change and tire rotation they had me in and out thanks . expected for oil change and tire rotation they had me in and out thanks . More

This dealership has always been good to me and easy to deal with. They are very good deal with. They are very good More

The Customers Service of the Service Staff was 💯. She was so caring and nice, great person She was so caring and nice, great person More